Am I looking for popularity or influence? It’s almost a quality vs. quantity. Do companies or individuals actually understand the difference?
Marketers have been conditioned to grow brands by popularity over the years. Show enough TV spots and billboards, add a catchy tagline and consumers will recall your brand when they are in stores. This has worked well for many consumer goods products for decades. Until now! In the world of push marketing where consumers had no choice but to trust what you were saying (it was your brand why would you lie?), popularity worked. If more consumers knew your name, the more you came up in general conversation, the check-out line and in your home.
The world is different now though. The web and all things digital have changed the game on us. Influence is quickly becoming the currency of choice on the web. So what changed? Now there is the expectation of a conversation not just a press release or a slogan. Some of the most popular brands in the world have been smeared in the social dust (think Nestle, United Airlines, & Dominoes Pizza). But these are all the most popular brands in their respective markets, right?
Let’s look at this issue from the perspective of individuals not businesses. Everyone is in a rush to get the most followers on Twitter, the most friends on Facebook and the most viral views on Youtube. That would equal popularity for most people. Yet according to a recent study by ForeSee Results, Facebook ranks at the bottom for customer satisfaction. What? 500m people and no one likes them? That, my friends, says very clearly that you do not need popularity to have influence.
Or another example from the Bureau of Labor Statistics cites that in 2010 the most popular job (by volume) is that of a shop clerk. The $20+k job has more than 4.2m people doing it, yet some of the least popular jobs (actors 40k and athletes 14k) carry the most influence. When is the last time you saw a shop clerk with a Nike contract?
Whether an individual or a brand, what is it you should aspire to online, Popularity or Influence? To help us with this discussion is Chuck Hemann. Chuck is a social media director at WeissComm Partners and has been in the space for many years. He is going to lead the conversation for the 75th #socialmedia event this Tuesday. The topic and questions are as follows:
Topic: Measuring Social Media Influence Versus Popularity
Q1: How do you define influence and popularity?
Q2: What metrics can help define influence or popularity?
Q3: Which (popularity or influence) is more important?
Join us for this event Tuesday 8/31 at noon eastern by following #sm75 from your favorite Twitter client.




Build a relationship, garner trust and a customer will never leave. Sounds pretty easy!? In fact we have been talking about it since the dawn of time (social media time anyway) with the
teach. If you are not aware, Scott is on a tear of late with the tremendous success of the
We have all heard a lot about the
al web. With the social web, a new age of public relations “faces” are appearing from all over within companies. Starting their own blogs, taking to Twitter to streamline customer help issues or using Facebook to sell product, these social pioneers are re-defining “Public Relations” in its traditional sense. They are coming from customer service, product management, research, operations and even the cleaning crew. This new age of PR pros are taking a different approach from their brethren of past, they are now out in FRONT of the Brand.
We’ve talked so much over the past few months about personal brands versus corporate brands and what is more important to a company. We railed on who is the social media expert, who is the snake oil salesman, who is a star and who is a must follow on Twitter etc etc… But what does it all really mean? Are we the only one’s that actually care about this? Are we all just living and operating in such a closed, cloistered bubble that we just have no clue? Does the outside world or corporate America, even know or care about what we are doing in our circles that surround the periphery that is social media?