Archive for the ‘Public Relations’ Category

Disclosure & It’s Effect on the Brand Marketing Ecosystem

Monday, October 19th, 2009

disclosureWe have all heard a lot about the Federal Trade Comissions’ (FTC) latest policy on the expectation for full disclosure on endorsements and paid reviews or testimonials.  But, how much do we really know about it and how will it affect all of us who are in the business?  That is the focus of this week’s #socialmedia event moderated by C.C. Chapman

To start, you can review the document for yourself and develop your own interpretation of it (it’s actually an update to it’s guides, not a law, and therefore open to some interpretations) as it was announced earlier this month.  Next the rules will be enacted on December 1st so anything being done now is not covered in this under the new guides.  More, while we have all read about the $11,000+ fine, this fine is only enacted after several warnings and for serious offenses as noted in this interview with the FTC from the LATimes:

When a LA Times reporter asked about Restaraunt Reviews, the answer was, “Technically, you’re supposed to disclose all comped meals. But if you don’t, the FTC’s not likely to do anything about it.”My initial reaction to that scenario [comped meals] is that disclosure would be required,” says Rich Cleland of the FTC’s Bureau of Consumer Protection. “Our primary concern relates to the fact that you received something of value and it’s for the exchange of writing about the product.”

So is this a conspiracy theory that gives ”big brother” yet another way to find out what my top ten social media blunders post is all about?….probably not as they really don’t care.  What it does do is provide a vehicle for them to be able to pursue the really bad people out there and have some teeth in the punishment.  Read their take on this issue of monitoring (from the same LATimes article),

“But the FTC has a limited interest — and ability — in monitoring blog traffic. According to Cleland, the FTC is far more interested in pursuing advertisers, especially those who violate the rules after repeated warnings, than they are in dunning individual bloggers. Unless the FTC receives numerous complaints about a specific blog, it’s unlikely to investigate. It’s a matter of enforcement priorities.”

And how does the FTC decide who to go after?  It looks like it will be more of an “opt-in list” meaning they already get inquiries from citizens on publishers (bloggers) who are possibly scamming.  they will still filter for the more detrimental publishers and go specifically after them.  In their words:

“If we received complaints,” Cleland says, “we’d look at how serious the representations are. Are there other possible violations? What kind of blog is it? We might be more concerned about a blogger who was writing a review of a medical device that’s used for a serious disease than we would be about someone who’s writing a restaurant review.”

So if the new FTC guidelines are really just meant for the true scumbags out there then what’s all the hub-bub about?  This goes deeper into the expectations that consumers have where honesty and disclosure are now a ”need-to-have” and no longer a “nice-to-have” for reviews, promotions and endorsements.  These new guides begin to shine a light on all marketing relationships and will have serious affects for Brands who try to fool their consumers.  While some may say this officially shifts the responsibility of disclosure from the advertisers to the publishers, what is really does is says that everyone is accountable – the advertisers and the publishers.  Not longer can we stand around like school-children and point fingers at each other saying “she did it”!  We are all responsible and accountable. 

With this expectation being more clearly defined thanks to the FTC, how will companies react? How should they react?  Is this business as usual or do Brand marketers need to re-imagine their word-of-mouth practices, affiliate marketing, product testers, viral campaigns and more?  Helping us out this week is C.C. Chapman, Creative Director and partner at Campfire, a marketing firm offering full-service creative development and production management.  This week on Tuesday 10/20/09, C.C. will moderate the following topic and questions starting at 12 noon EST:

Topic:  Disclosure & It’s Effect on the Brand Marketing Ecosystem

Q1:  What is affected by the new FTC disclosure policy?

Q2:  How does the FTC disclosure policy change Brand marketing

Q3:  How does disclosure affect branding communities / bloggers / WOM networks?

Feel free to join us by following along on Twitter, TweetChat(recommended) by following #socialmedia or simply go to our LIVE  page (highly recommended).

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Where PR Belongs in the Corporate Pecking Order with Social Media

Monday, October 5th, 2009

For many companies, just getting started is the hardest part.  Namely, who is going to own social media and social media marketing and be accountable for it?  This seems to stump most organizations.  Is it Marketing, Public Relations (PR), Information Technology (IT), the executive suite or is it a new department?  It is difficult to get started if you don’t know who is going to develop strategy and execute.

I personally meet with dozens of agencies across the country and notice some interesting patterns.  Traditional agencies that either run through existing teams or have developed a digitally focused practice seem to focus more on tools and usually in combination with a traditional campaign.  PR agencies on the other hand are typically further along on messaging into existing consumer networks (bloggers, facebook, twitter, youtube, etc) and measuring impact and sentiment.  Certainly there are exceptions although this is my experience to date.  So if that is typical in agencies, what is typical in corporate departments? 

According to Eric Schwartzman’s report, titled, 2009 Digital Readiness Report: Essential Online Public Relations and Marketing Skills, it showsDigital Readiness Report that “public relations owns the responsibility for web strategy relative to blogging, podcasting or RSS; social search; social networking; microblogging and, to a lesser extent, web content management. PR prevails in comparison to marketing, IT, HR and Executive Management.

Email marketing and search engine optimization are owned by marketing, but SEO only slightly so. The organizations interviewed for the study include corporations (22%), PR/marketing agencies (44%), non-profits/associations (14%), government agencies (6%), academic institutions (7%) and those classified as “other” (6%). The respondents were 278 public relations, marketing and human resource professionals chosen to identify trends regarding their approach to social media.

Jason Falls made some interesting insights on the report, The overall conclusion of the study was that public relations and marketing professionals had better be equipped to handle social media if they hope to get a job in the industry. The study includes some fantastic insights and is, perhaps, the first in-depth look at social media and new media marketing needs in the public relations industry.”

This gets us to our topic for this week on the positioning of PR in the pecking order of accountability and execution.  We got a real pro to cover this topic, Todd Defren from Shift Communications.   Todd’s reputation and hands on work in the industry will provide for an exceptional discussion.  The questions:

Topic: Where PR Belongs in the Corporate Pecking Order with Social Media

Q1:  Where is PR in the pecking order of must-do’s for social media and social media marketing?

Q2:  What should a PR plan integrated with social media look like?

Q3:  What is an ideal skill set for the new-age PR person?

Join Todd this week Tuesday 10/6 at noon EST and follow along with #socialmedia or on our LIVE page.

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Follow up to Unpanel #5: The Role of Social Media and PR in Crisis Communications

Thursday, April 30th, 2009

Our moderator Danny Brown gives us his POV from this past Tuesdays, Unpanel #5.

 

Crisis Communications Takeaway

  • Every company should have a crisis communications team.

It seemed to be in agreement that every business should have a crisis communications team in place, regardless of size of the business itself. What was less obvious is who should the team be – internal or external?

Do you go for the internal approach because no one knows your company like you do, and your customers may not trust the word of a “stranger”? Or do you go external, because they won’t have rose colored specs on and will see the areas you need to look out for?

Compromise seemed to be external, with final decision resting on CEO internally.

  • Is social media helping or hindering crisis communications?

No one could pinpoint an example of a great social media response when it came to crisis communications. Motrin, Dominoes and Amazon were all late to the party. The feeling is if there’s no response within 24 hours, you’ve missed the control boat.

With social media, though, this time is lessened dramatically. In this way, social media is both the devil and the saviour – it can cause a crisis and it can also control it. The difficulty lies with how you monitor.

  • Should crisis communications be PR-led?

PR professionals can offer some of the best crisis communications control and advice, but does their place always belong with crisis communications? Look at the swine flu outbreak and media reaction – has this been dealt with efficiently?

Either way, should PR be stepping on news reporting shoes? It’s not always clear-cut who should be part of the crisis communications team make-up.

  • Should the CEO be the crisis communications face and figurehead?

You want a calm and respected voice of the company when a crisis happens. But does this instantly mean the CEO or another C-level exec? Isn’t this where an external source can really take charge and divert negativity away while showing that the business takes it seriously enough to hire outside experts for non-bias?

Overall, it’s agreed that crisis communications is needed – a crisis can happen at any time, and you need to be prepared to face it head on as opposed to burying your head in the sand and hoping it blows over.

We want to again thank Danny Brown for a very thoughtful, energized and engaged Unpanel discussion. Want more thoughtful discussion? Look for Danny on Twitter

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The Role of Social Media and PR in Crisis Communications

Monday, April 27th, 2009

house-of-cardsThe first quarter of 2009 was riddled with vexing corporate issues.  Earnings are challenged along with everything else in this economy and Brands of all shapes are getting hammered for their mishaps.  Social media is exacerbating those mishaps and creating urgency in PR and communications departments worldwide. 

What to do? When it’s all said and done, what do companies really have…their actions and their reputation.  Regardless of meeting quotas or anything else, consumers hear about mis-intentioned videos that hit the news and breakdowns in what otherwise are flawless processes.  That’s what it’s about.  When things go south, what will you do? 

Danny Brown, a PR and communications pro will lead this week’s UnPanel discussion on the value of knowing what to do, when to do it and how to do get it done the right way. 

The questions Danny will cover over the hour long session will be:

Q1: What is a crisis communications plan and why do I need one?

Q2: Who needs to own the plan and who needs to be a part of it?

Q3: How do you put a Crisis Communications plan in place and what are the components that need to be considered?

The UnPanel event will challenge the status quo and uncover helpful tips for practitioners by practioners who have walked the walk.  Please join in the conversation Tuesday noon EST.  Follow along on the LIVE page and participate by adding a message via Twitter using the #socialmedia tag.  After the event a full catalogue of the discussion will be listed on the Events page. 

Help out Danny Brown and the rest of the industry.  Join in the conversation.

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