Archive for the ‘twitter’ Category

Twitterville – What's Happened, What's Coming

Monday, January 25th, 2010

TwittervilleIt is not often that a technology comes along and changes the world.  That is the case with Twitter.  Started in 2006 by Jack Dorsey, Twitter is a micro-messaging platform used to communicate via the web or mobile 160 characters at a time.  In only a few short years the service, both widely acclaimed and widely criticized, has certainly had it’s impact across all corners of the globe.

The impact varies as much as the individuals who use it.  Some things Twitter has been used for includes:

  • Reporting News – the first news and pictures of the Hudson plane crash were sent out on Twitter before any major media was on the scene.
  • Civil Unrest- like the twitterscope (microscope that Twitter creates, yeah I just made that up!) around the Iranian presidential elections of 2009.  The world gained insight into the civil dissention surrounding the election proceedures with detail like nothing ever witnessed before.
  • Education – grade school teachers turning to Twitter to help in class projects and providing global experiences.
  • US Politics- most notably, President Barack Obama used Twitter daily to connect with supporters pre-inauguration.
  • New Business – small companies using Twitter to scale like Threadless and others use it to pick up incremental business like Tony & Alba.
  • Public Relations – many companies are lifting the corporate communications veil and using Twitter to humanize the organization like Kodak’s CMO.  Government agencies are also using Twitter to communicate better

Need more examples?  Well, this week’s moderator actually wrote the book on Twitter case studies from over a hundred interviews he completed.  Now he wants your story.  Shel Israel has a storied career in the social media space helping companies, from start-up to grown-up, better utilize digital communications to grow their businesses.  This week’s #socialmedia chat will take a look at how Twitter is affecting all of us and where Twitter’s value will lie in the future.  As one of the industry’s most respected thought leaders, you won’t want to miss this opportunity to “hang out” with Shel Israel for an hour.

Topic: Twitterville – What’s Happened, What’s Coming

Q1: How did Twitter change you business in 2009?

Q2:  How will Twitter change in 2010?

Notice anything different here?  This week we will focus on only two questions (compared with the usual 3).  Please join us Tuesday 01/26 at 12 noon EST and follow along at #sm44

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The Value of Twitter for Businesses

Tuesday, November 3rd, 2009

rainbowFrom its beginnings in 2006, Twitter has come light years in some ways, yet the service is vitually the same as was when it started.  The same can be said for users who saw 2009 as the year Ashton’s users surpassed 1,000,000, but to what avail?  And businesses are trying to market, service, sell, and befriend anyone who wants to engage albeit mostly as simply just another channel for companies.  So with all of this activity, news and chatter about Twitter, where’s the beef?  As still a very new service in a new vertical and still a new age of communications for everyone, we are still trying re-imagine a life with Twitter and other new means of engaging in personal and business communications.

Don’t get me wrong, there are plenty of interesting uses of Twitter that are changing many facets of life including political upheaval (Iran’s Protests), grassroots organizing (tweetups, Obama campaign), breaking news (USAirways flight 1549), and more.  While there are some innovative uses of Twitter in business including the usuals: Comcast Cares, Dell, Starbucks and Zappos this is certainly not the norm and, I would argue, most examples of innovative uses of Twitter are more lip service than measurable ROI (I measure ROI with either increased revenue, decreased costs or increased equity).

So with all the chatter, where is the real value of Twitter for Business?  That’s a great question and one that only a real professional could handle for this chat.  So we’ve enlisted the help of the Social Media ExplorerJason Falls.   This is the first time in 32 weeks that we have had a repeat moderator and Jason is certainly worth getting back.  His no-nonsense approach to social media marketing and useage for businesses has earning him a premier class reputation in the industry.  The chat will cover the following:

The Value of Twitter

  1. Why Twitter is important for business today?
  2. What has Twitter influenced to date?
  3. Where does Twitter go from here?

As usual, the chat using Twitter of course, will take place Tuesday 11/3 at 12 noon EST as usual.  This week is seeing a number of firsts.  We realize the #socialmedia has gotten very popular recently and it is sometimes hard to follow along through all the noise.  We have figured out how to maintain the integrity of the chat and record a different hashtag(#).  So this week we are oging to still promote via #socialmedia, however the actual chat will use #SM32 which equals how many moderated chats we have organized.  So be sure to use #SM32 at noon to follow along and participate in the chat.

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Determining the Tipping Point in Social Media

Monday, August 17th, 2009

tipping_point EggThe boss yells in one day that your company needs to “do” social media and would like you to lead the effort, and by the way, can we be up by the end of the day!  Ha, Ha, Right?!?  So you go about securing a Twitter account, setting up Facebook fan page and sneaking in a cute WordPress site on the tail end of your corporate website. 

There, all done!  Then you find out why…the company is announcing an amazing breakthrough product that will change the way people live forever!  Phone banks start lighting up, twitter breaks, you get 1,000,000,000 new fans on Facebook and nothing at this point is manageable.  Now What?

This is a common fear for businesses who are unfamiliar with this whole social thing.  The  “What happens if this actually works?” question. 

This is a question that we often get around developing social strategy for businesses.  Many companies still are trying to get their arms around being social and what it means.  Should their goal be trying to get 30k followers or fans?  Should it be to have 40 “conversations” per day? What if every cusotmer actually uses social and expects an immediate response?  These are all the relevant things that go through executives minds before they sign off on a social initiative. 

So what’s the answer?  The answer in most cases must tie back to strategy and be focused by department.  Your social solution must solve problems for the company not create more.  That’s where our moderator this week takes over.  Connie Reece is beloved by everyone and with her success at New Media Lab, she certainly has the experience to guide companies through the social media maze.  Connie will lead the discussion this week on Tuesday 8/18 at Noon EST.  The questions will be as follows:

Determining the Tipping point in Social Media.

Q1: Can a company have too many friends in SocMed?

Q2: When does quality trump quantity?

Q3: What are the most effective ways of scaling social for Business?

Remember: to participate simply goto the LIVE Page and follow along and post your ideas.  This is an interactive forum using collective experiences.

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A Business Guide to Macroblogging vs. Microblogging

Saturday, August 8th, 2009

Macro / Micro WHAT?!  Ok, Let’s refer to it as Twitter vs. Blogging.  That should help a little but could still leave a bit of haze for companies still trying to figure this out.  Starting at the beginning:

Blogging:

  • Our definition – ability to self-publish content digitally (usually to the web).
  •  Wikipedia says – A blog (a contraction of the term “weblog“)[1] is a type of website, usually maintained by an individual with regular entries of commentary, descriptions of events, or other material such as graphics or video. Entries are commonly displayed in reverse-chronological order.

Now the difference between micro vs macro, or little vs big, or short vs long.  Usually Microblogging tools refer to Twitter, Yammer, or even status updates on Facebook or LinkedIn and has a limited amount of characters that you can use (twitter is 140 characters).  Macroblogging tools refer to traditional blogging tools such as WordPress, Typepad, Moveable Type and does not have a limit to the post sizes.

That is the What, now for the Why.  Blogging (referring to Macro) is a great way to distribute and categorize content.  Like a personal content management system that does not require anything but entry level technical understanding and a web-browser.  Blogging is a great way to express expertise on a subject or product in detail and allow some interaction through commenting.  This type of interaction is usually a bit more delayed.  Microblogging on the other hand, is much more immediate in nature and provides only snippets of information.  Companies are beginning to use microblogging for more than pushing content.  We are seeing great examples of customer service, near real-time direct communications, and others. 

So what should your company be doing?  How should you be integrating these styles of communicating into your traditional mix?  Liz Strauss will help us work through these issues and more this week during the #socialmedia chat.  Liz is adored in the industry and has truly set a gold standard for quality content and interactions at both a micro and macro blogging level.  We look forward to learning from Liz’s wealth of experience and professional insight for companies.  The topic and questions will be:

Macroblogging versus Microblogging

1) Do they require the same skillsets?
2) Are the objectives and strategies the same?
3) Does micro vs. macro work better from dept. to dept. do the same rules apply?
4) Do the same rules that apply to corp. blogging policies apply to corp. twitter policy?

As you can see we have 4 questions this week so we will run 15 minutes per question.  Get ready as this is sure to be a well attended event and will surely go quickly.  Tuesday 8/11 noon EST for 1 hour.  Mark it down, see you there!

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