Posts Tagged ‘hashtagsocialmedia’

Is social media right for B2B?

Monday, June 8th, 2009

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As more and more organizations struggle to stay relevant in the B2B marketplace, some are jumping into the fray of what is commonly called social media marketing. The assumption being that it could hold the key to organizational success. With increasing pressure and longer sales cycles in the B2B space, it seems many social media tools would be ideal for fostering stronger relationships with customers. So, why aren’t more B2B organizations engaging more regularly?

PR and social media veteran, Arik Hanson holds our hands as we tread into the somewhat murky waters of B2B marketing and social media, and try to figure out if social media tools really open up meaningful discussions between these entities. Surely we can hope to answer the burning question of… Can B2B social media interactions, conversations and discussions lead directly to business?

We’ll find out. As well, we’ll also try to answer these 3 red hot questions:

1) Is there a generation gap in social media for B2B orgs?
2) Can social media reach the C-suite in B2B orgs?
3) Give us some examples of B2B success in the social media space, and what makes them good examples?

Be sure to join us June 9th at 12 noon EST at #socialmedia to find out!

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Unpanel#10-Throw Away Your Corporate Website!…or not? A look at Social CMS

Monday, June 1st, 2009

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Paul Chaney, the Director of Internet Marketing at Bizzuka and a renowned voice in social media and blogging circles broaches the subject of  Social CMS this week.

Social Media is starting to set consumer’s expectations that websites (corporate especially)  must be more interactive if you expect anybody to spend time with you.  That expectation is straining the traditional CMS systems that serve up the content for the sites that are accustomed to more rigid command and control style of publishing of information to the public.

This has departments scrambling to set new procedures for what content will be used, how to use it, is it viral, can we allow content from outside the firewall, if so, can we moderate it, and so forth and so on.  Which brings us to a few questions for discussion.

Questions:

Q1:  Is it important for corp sites to be social? Why?

Q2:  What are the challenges with incorporating social into corporate websites?

Q2: Can Social CMS solutions help companies bridge the gap?

Stop by #socialmedia this Tuesday at Noon EST to see where Paul can lead the conversation.

Mack Collier Leads Unpanel #2

Friday, April 3rd, 2009

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Mack Collier helps advise, teach and consult with businesses of all shapes and sizes on how they can better connect with their customers via social media’s amazing tools and sites.

While being passionate about the social media space, what truly excites Mack is the human connections that can result from the proper use of these social tools, or to quote Mack:

Don’t focus on the tools, focus on the connections that the tools help facilitate.”

With that being said, we’re honored to have Mack host our next UnPanel. The topic we’ll dig into, is the following.

Topic:  What are the organizational changes that need to happen in companies to support Social Media?

This is the #1 issue that practitioners deal with in managing through the organizational change that is needed to support Social Media in a business; and because of this, it raises the following questions:

Q:1  What are the barriers that companies face today?

Q2:  Who needs to be responsible / accountable for lifting these barriers?

Q3:  Let’s create a high-level road map to affect the cultural changes needed to adopt social media practices for companies.

Join us on April 7th at 12noon est. for the next #socialmedia Unpanel!

Review of Unpanel session #1

Tuesday, March 31st, 2009

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My friend Beth Harte recently asked if I would write a guest post on her blog and as is always the case with me, I struggle with writing compelling, timely posts.

 

Lo and behold though something occurred on Tuesday that was somewhat memorable and very worthy to write about.. Tuesday was the first official Unpanel event on Twitter. A one hour, once a week, no holds barred, fast paced moderated twitchat. Or to quote Jason Breed, one of the founders, “an Unpanel is a purposeful interaction with individuals around their industry or business on Twitter….”

 

So this Unpanel was significant on a few levels and I want to highlight them for you so that you make a point of blocking off the time each week to participate in a truly engaging and elevated conversation about social media.

 

#1 We had a moderator that absolutely drew out of the 100, yes that’s right, 100 participants, more than just the cursory “social media is all about transparency” comments. Did I mention that Beth Harte was the moderator? We could not have had a better “first” moderator/host.

 

#2 Pre-set questions; but not your normal “what is social media” questions. Below are those questions..

Q1:  Where are the deficiencies in business around People, Interactions & Technology? In other words, where does social media make sense in a business setting when addressing those deficiencies?

Q2:  Play the “What if” game.  Addressing the above deficiencies, remove all barriers and let the imagination roll.  (For example, what if CRM systems were filled up by buyers not salespeople) Use the “In a perfect world” scenario when plugging in a social media solution. What does that world look like?

Q3:  Combine the identified needs in business with the “imagine if” comments and let’s create a high-level road map

#3 Incredible discussion. Powerful give and take. Amazing connection with people on social media issues that we can all relate to that get beyond the echo.

#4 A discussion on Twitter with actionable takeaways.

#5 Value. I harp all the time on the value of a tweet or the value of a persons tweets, and in the span of one hour, there was more value in what was being said than what might be gleaned from a week of following a so called social media expert..

#6 The website Hashtagsocialmedia, provided a forum to follow the tweets right on the site. It also provided Beth’s tweets on the side panel so that we could see Beth’s insights and followup questions. Key and critical to pushing the discussion to a higher level.

#7 People worth following AFTER you’ve had conversations with them, Not before and not based on who they are following, I cannot tell you how many times I said during the Unpanel, “Wow what a great point”…

#8 As awesome as Beth was, the Unpanel will have a different moderator/host with a different perspective every week and thats an important aspect. They don’t have to be rock stars to bring value to the discussion.

#9 A compilation in one place, of potentially the best minds in social media, that SOME people might not know. And we’re able to talk with them. Only through the power social media is this possible. How cool is that?

#10 It’s going to get better.

This wasn’t your typical blog post but neither was the Unpanel. Many thanks to Beth Harte, Jason Breed and Terry McKyton