Posts Tagged ‘socialmedia’

Social Media Content Strategy

Tuesday, October 26th, 2010

Lot’s has been written in the social sphere (here, here, here to name a few) about developing and maintaining a content management strategy in the new digital age.  Most of the advice follows the same lines of think like a publisher, write for SEO value, content is king / frequent content is the pharaoh, create an editorial calendar, an so on.  All of those thing are right.  Yet still there is something missing.

When I go to companies (fortune 100 at least) and talk about content strategies, we can go through the list above, they shake their heads like they understand and go off and create the first version of the plan.  When they come back, they have an editorial calendar, SEO strategy that ties into the calendar and is the basis for the content development, a framework (style guide) for the channels (tweets, releases, blogs, etc) and a list of every piece of communique that is to be released in the next two months, already pre-approved by legal.  Time to sit back and enjoy the fruits of our collective work, right?

This type of approach is provides the same one-way push mentality and does not set the tone for the type of change that has to take place within a company in order to truly adopt a pervasive content strategy suitable for today’s Social Business.  Here’s what I mean:

Pre-approved content, style guides and a the PR team misses the point of today’s connected enterprise.  Before developing a “traditional” content strategy (like the one listed above), develop an employee training schedule.  If any employee expresses an interest in communicating digitally, take them through the type of PR training that you would give to your senior executives.  Have an ongoing training curriculum on key SEO terms to be included, strategies for each person (thought leader, helper, insider’s view to company, etc) and ideas for participation. 

This is a new way to think about PR.  Instead of outward focus, PR should think of themselves as content enablers not creators.  Enable an army of employees to communicate effectively, in unison, on purpose, with trust.  Enable them with the industry influencers they should connect with, the blogs they should comment on, the though leadership pieces that are timely.  Maybe an effective content strategy for the enterprise is made up of dozens of individual strategies that all feed into the same corporate goals that includes the proper training.  Is this the new look of content management strategy?

Content management is usually an afterthought.  Companies decide to become social, set up their tools then wonder why it looks so bare.  It’s that point when someone thinks to adopt a new content strategy that includes social.  To help us re-consider our approach to content management for social, we are happy to have the CEO of Social Media Delivered, Eve Mayer Orsburn.  Eve is a recognized figure in social media circles and has a new book being released in just a few days entitled: Social Media for the CEO: The Why & ROI of Social Media for the CEO of Today and Tomorrow.  Our topic and questions this week are:

Topic:  Social Media Content Strategy

Q1:  Why is a SM content strategy important?

Q2:  How can you make content really work for your business?

Q3:  What are the key components of a good content marketing strategy?

Please join us Tuesday October 26, at 12 noon ET.  You can follow along using #sm83 from your favorite Twitter client or simply use our home page at www.hashtagsocialmedia.com/live.

The Value of Twitter for Businesses

Tuesday, November 3rd, 2009

rainbowFrom its beginnings in 2006, Twitter has come light years in some ways, yet the service is vitually the same as was when it started.  The same can be said for users who saw 2009 as the year Ashton’s users surpassed 1,000,000, but to what avail?  And businesses are trying to market, service, sell, and befriend anyone who wants to engage albeit mostly as simply just another channel for companies.  So with all of this activity, news and chatter about Twitter, where’s the beef?  As still a very new service in a new vertical and still a new age of communications for everyone, we are still trying re-imagine a life with Twitter and other new means of engaging in personal and business communications.

Don’t get me wrong, there are plenty of interesting uses of Twitter that are changing many facets of life including political upheaval (Iran‘s Protests), grassroots organizing (tweetups, Obama campaign), breaking news (USAirways flight 1549), and more.  While there are some innovative uses of Twitter in business including the usuals: Comcast Cares, Dell, Starbucks and Zappos this is certainly not the norm and, I would argue, most examples of innovative uses of Twitter are more lip service than measurable ROI (I measure ROI with either increased revenue, decreased costs or increased equity).

So with all the chatter, where is the real value of Twitter for Business?  That’s a great question and one that only a real professional could handle for this chat.  So we’ve enlisted the help of the Social Media ExplorerJason Falls.   This is the first time in 32 weeks that we have had a repeat moderator and Jason is certainly worth getting back.  His no-nonsense approach to social media marketing and useage for businesses has earning him a premier class reputation in the industry.  The chat will cover the following:

The Value of Twitter

  1. Why Twitter is important for business today?
  2. What has Twitter influenced to date?
  3. Where does Twitter go from here?

As usual, the chat using Twitter of course, will take place Tuesday 11/3 at 12 noon EST as usual.  This week is seeing a number of firsts.  We realize the #socialmedia has gotten very popular recently and it is sometimes hard to follow along through all the noise.  We have figured out how to maintain the integrity of the chat and record a different hashtag(#).  So this week we are oging to still promote via #socialmedia, however the actual chat will use #SM32 which equals how many moderated chats we have organized.  So be sure to use #SM32 at noon to follow along and participate in the chat.

Disclosure & It’s Effect on the Brand Marketing Ecosystem

Monday, October 19th, 2009

disclosureWe have all heard a lot about the Federal Trade Comissions’ (FTC) latest policy on the expectation for full disclosure on endorsements and paid reviews or testimonials.  But, how much do we really know about it and how will it affect all of us who are in the business?  That is the focus of this week’s #socialmedia event moderated by C.C. Chapman

To start, you can review the document for yourself and develop your own interpretation of it (it’s actually an update to it’s guides, not a law, and therefore open to some interpretations) as it was announced earlier this month.  Next the rules will be enacted on December 1st so anything being done now is not covered in this under the new guides.  More, while we have all read about the $11,000+ fine, this fine is only enacted after several warnings and for serious offenses as noted in this interview with the FTC from the LATimes:

When a LA Times reporter asked about Restaraunt Reviews, the answer was, “Technically, you’re supposed to disclose all comped meals. But if you don’t, the FTC’s not likely to do anything about it.”My initial reaction to that scenario [comped meals] is that disclosure would be required,” says Rich Cleland of the FTC’s Bureau of Consumer Protection. “Our primary concern relates to the fact that you received something of value and it’s for the exchange of writing about the product.”

So is this a conspiracy theory that gives ”big brother” yet another way to find out what my top ten social media blunders post is all about?….probably not as they really don’t care.  What it does do is provide a vehicle for them to be able to pursue the really bad people out there and have some teeth in the punishment.  Read their take on this issue of monitoring (from the same LATimes article),

“But the FTC has a limited interest — and ability — in monitoring blog traffic. According to Cleland, the FTC is far more interested in pursuing advertisers, especially those who violate the rules after repeated warnings, than they are in dunning individual bloggers. Unless the FTC receives numerous complaints about a specific blog, it’s unlikely to investigate. It’s a matter of enforcement priorities.”

And how does the FTC decide who to go after?  It looks like it will be more of an “opt-in list” meaning they already get inquiries from citizens on publishers (bloggers) who are possibly scamming.  they will still filter for the more detrimental publishers and go specifically after them.  In their words:

“If we received complaints,” Cleland says, “we’d look at how serious the representations are. Are there other possible violations? What kind of blog is it? We might be more concerned about a blogger who was writing a review of a medical device that’s used for a serious disease than we would be about someone who’s writing a restaurant review.”

So if the new FTC guidelines are really just meant for the true scumbags out there then what’s all the hub-bub about?  This goes deeper into the expectations that consumers have where honesty and disclosure are now a ”need-to-have” and no longer a “nice-to-have” for reviews, promotions and endorsements.  These new guides begin to shine a light on all marketing relationships and will have serious affects for Brands who try to fool their consumers.  While some may say this officially shifts the responsibility of disclosure from the advertisers to the publishers, what is really does is says that everyone is accountable – the advertisers and the publishers.  Not longer can we stand around like school-children and point fingers at each other saying “she did it”!  We are all responsible and accountable. 

With this expectation being more clearly defined thanks to the FTC, how will companies react? How should they react?  Is this business as usual or do Brand marketers need to re-imagine their word-of-mouth practices, affiliate marketing, product testers, viral campaigns and more?  Helping us out this week is C.C. Chapman, Creative Director and partner at Campfire, a marketing firm offering full-service creative development and production management.  This week on Tuesday 10/20/09, C.C. will moderate the following topic and questions starting at 12 noon EST:

Topic:  Disclosure & It’s Effect on the Brand Marketing Ecosystem

Q1:  What is affected by the new FTC disclosure policy?

Q2:  How does the FTC disclosure policy change Brand marketing

Q3:  How does disclosure affect branding communities / bloggers / WOM networks?

Feel free to join us by following along on Twitter, TweetChat(recommended) by following #socialmedia or simply go to our LIVE  page (highly recommended).

Where PR Belongs in the Corporate Pecking Order with Social Media

Monday, October 5th, 2009

For many companies, just getting started is the hardest part.  Namely, who is going to own social media and social media marketing and be accountable for it?  This seems to stump most organizations.  Is it Marketing, Public Relations (PR), Information Technology (IT), the executive suite or is it a new department?  It is difficult to get started if you don’t know who is going to develop strategy and execute.

I personally meet with dozens of agencies across the country and notice some interesting patterns.  Traditional agencies that either run through existing teams or have developed a digitally focused practice seem to focus more on tools and usually in combination with a traditional campaign.  PR agencies on the other hand are typically further along on messaging into existing consumer networks (bloggers, facebook, twitter, youtube, etc) and measuring impact and sentiment.  Certainly there are exceptions although this is my experience to date.  So if that is typical in agencies, what is typical in corporate departments? 

According to Eric Schwartzman’s report, titled, 2009 Digital Readiness Report: Essential Online Public Relations and Marketing Skills, it showsDigital Readiness Report that “public relations owns the responsibility for web strategy relative to blogging, podcasting or RSS; social search; social networking; microblogging and, to a lesser extent, web content management. PR prevails in comparison to marketing, IT, HR and Executive Management.

Email marketing and search engine optimization are owned by marketing, but SEO only slightly so. The organizations interviewed for the study include corporations (22%), PR/marketing agencies (44%), non-profits/associations (14%), government agencies (6%), academic institutions (7%) and those classified as “other” (6%). The respondents were 278 public relations, marketing and human resource professionals chosen to identify trends regarding their approach to social media.

Jason Falls made some interesting insights on the report, The overall conclusion of the study was that public relations and marketing professionals had better be equipped to handle social media if they hope to get a job in the industry. The study includes some fantastic insights and is, perhaps, the first in-depth look at social media and new media marketing needs in the public relations industry.”

This gets us to our topic for this week on the positioning of PR in the pecking order of accountability and execution.  We got a real pro to cover this topic, Todd Defren from Shift Communications.   Todd’s reputation and hands on work in the industry will provide for an exceptional discussion.  The questions:

Topic: Where PR Belongs in the Corporate Pecking Order with Social Media

Q1:  Where is PR in the pecking order of must-do’s for social media and social media marketing?

Q2:  What should a PR plan integrated with social media look like?

Q3:  What is an ideal skill set for the new-age PR person?

Join Todd this week Tuesday 10/6 at noon EST and follow along with #socialmedia or on our LIVE page.

Is social media right for B2B?

Monday, June 8th, 2009

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As more and more organizations struggle to stay relevant in the B2B marketplace, some are jumping into the fray of what is commonly called social media marketing. The assumption being that it could hold the key to organizational success. With increasing pressure and longer sales cycles in the B2B space, it seems many social media tools would be ideal for fostering stronger relationships with customers. So, why aren’t more B2B organizations engaging more regularly?

PR and social media veteran, Arik Hanson holds our hands as we tread into the somewhat murky waters of B2B marketing and social media, and try to figure out if social media tools really open up meaningful discussions between these entities. Surely we can hope to answer the burning question of… Can B2B social media interactions, conversations and discussions lead directly to business?

We’ll find out. As well, we’ll also try to answer these 3 red hot questions:

1) Is there a generation gap in social media for B2B orgs?
2) Can social media reach the C-suite in B2B orgs?
3) Give us some examples of B2B success in the social media space, and what makes them good examples?

Be sure to join us June 9th at 12 noon EST at #socialmedia to find out!

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Unpanel#10-Throw Away Your Corporate Website!…or not? A look at Social CMS

Monday, June 1st, 2009

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Paul Chaney, the Director of Internet Marketing at Bizzuka and a renowned voice in social media and blogging circles broaches the subject of  Social CMS this week.

Social Media is starting to set consumer’s expectations that websites (corporate especially)  must be more interactive if you expect anybody to spend time with you.  That expectation is straining the traditional CMS systems that serve up the content for the sites that are accustomed to more rigid command and control style of publishing of information to the public.

This has departments scrambling to set new procedures for what content will be used, how to use it, is it viral, can we allow content from outside the firewall, if so, can we moderate it, and so forth and so on.  Which brings us to a few questions for discussion.

Questions:

Q1:  Is it important for corp sites to be social? Why?

Q2:  What are the challenges with incorporating social into corporate websites?

Q2: Can Social CMS solutions help companies bridge the gap?

Stop by #socialmedia this Tuesday at Noon EST to see where Paul can lead the conversation.

Follow up to best practices for companies to build their audiences using Social Media

Saturday, May 16th, 2009

Strong opinions and passion. Those would be the underlying themes of the last Unpanel hosted by Scott Stratten. Why those two themes? Well the topic was what are the best practices for companies to build their audiences using Social Media and indeed there were some stong opinions and points of views.

The first question of  what was the process for companies to start creating an audience digitally got things started right away with opinions and comments that ranged from, “get right in front of them in their preferred channels”, to using personal social networks and to work out or expand from there. However, the trick might be to try and determine what channels or networks your audience prefers. The bottom line,  the consensus seemed to be that everyone had to listen first to find and locate the audience that you want to convert. But once they are located, listen passively then participate actively! Give them value above and beyond anything else!

The next question was  should companies automate some, all or none of the process probably generated the most heated and passionate responses. Some said no, need to keep it personal, while others said that if you grow quickly then you might need to automate. Though some were of the mindset that automation kills the process or purpose of connecting with people-which in a sense is the essence of social media. but…

What can large companies do to retain the essence of social media on an enterprise level? Perhaps that is worthy of it’s own blog post?

At the end of the day there needs to be a balance of quantity and quality but with a certain level of engagement. Large or small, you still need to engage, this isn’t about collecting names. Some may treat it like “name” farming but it’s the companies that develop relationships that will win. Suffice it with this, “auto anything on Twitter” for example defeats the purpose of social media and a company thats buying followers, isn’t gaining a sale.

Methods seemed to have been as much at issue here as was the type of engagement but it segued to the last question of the session which was where should a corporation build followers of current and potential customers, and why? a checklist was what were looking for. However the convo lingered on Q2 for a bit longer and that was because of the strong opinions that everyone had on the auto follow debate.

Right out of the blocks came this comment: Sometimes brands create their audience and don’t necessarily find them. Interesting point/observation. This comment came rolling in which someone said, “Define the key themes that resonate with the  brand and then use Social media search tools to discover where & who is discussing them. A great point! Followed by you  can’t be everywhere at one so,”fish where the  fish are swimming”, but have a ‘social home’, create action that drives people to you.

Scott though asked a great follow up in which he poses, If your market isn’t fully on Twitter (or FB), should you build a home on it before they and your competition come? I venture to say yes.

But if companies are going to engage consumers in Social Media, should they request your social media info? Twitter name, etc? Great follow up question by Scott. The answers ranged from; If they have it yes, why not? To,” there has to be a level of trust”.

Bottom line to this very engaging and frantic discussion is this…

As a company you have to be proactive in social media not reactive.

Next week’s host; David Alston of Radian 6

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Follow up to Unpanel session #4:Transparency in Job Search Efforts

Friday, April 24th, 2009

Michael Long, aka “The Red Recruiter”,  hosted a lively, and up to this point,  our most energetic and active Unpanel.  We asked Michael what his takeaway’s might have been from the 1 hour session:

The transparency issue is a big one and we are all trying to figure
out what we can and cannot do. From a candidate perspective, employers
range in the weight that they put on your social media presence. With that
said, the future looks bleak for those who want to hide their online
presence. Advancing tools and search savvy recruiters are quickly learning
how to dig in deeper. The buzz would indicate a future filled with both
your paper resume and an online characterization.

The second takeaway from our discussion on transparency was about being
yourself. If you have to pretend to be someone else in order to get that
perfect job, it probably isn’t the perfect job for you. With that said,
social media has created a platform for people where they can be themselves.

Generational judgments and differences aside, as a recruiter I have learned
that there is a perfect work-home for almost everyone. It’s a matter of
matching up with a culture that suits your desires and a company that
dedicates to something you are passionate about. Long-term, this is the
situation that works out best for all parties involved.

The final major takeaway about this topic… and the one that stuck with me
the most, was regarding the “issue” of transparency existing at all. One
comment specifically pointed out that the “issue” has remained a topic
simply because the X and Baby Boomer Generations make it one. Once their
voice has faded in the marketplace, the issue of transparency won’t be an
issue at all. At first (since I personally sit on the boarder of X & Y)
this comment caught me off guard. However, once I thought about it more, it brought up some good questions.

Do the Y Gen’s have any issue with being transparent? If not, then perhaps this issue is something that early generations have to deal with.

Perhaps we are staring change in the face and we are just having a hard time accepting it.

PERHAPS, that should be another UnPanel!

Mack Collier Leads Unpanel #2

Friday, April 3rd, 2009

smm-logos

Mack Collier helps advise, teach and consult with businesses of all shapes and sizes on how they can better connect with their customers via social media’s amazing tools and sites.

While being passionate about the social media space, what truly excites Mack is the human connections that can result from the proper use of these social tools, or to quote Mack:

Don’t focus on the tools, focus on the connections that the tools help facilitate.”

With that being said, we’re honored to have Mack host our next UnPanel. The topic we’ll dig into, is the following.

Topic:  What are the organizational changes that need to happen in companies to support Social Media?

This is the #1 issue that practitioners deal with in managing through the organizational change that is needed to support Social Media in a business; and because of this, it raises the following questions:

Q:1  What are the barriers that companies face today?

Q2:  Who needs to be responsible / accountable for lifting these barriers?

Q3:  Let’s create a high-level road map to affect the cultural changes needed to adopt social media practices for companies.

Join us on April 7th at 12noon est. for the next #socialmedia Unpanel!