Changing the Customer Satisfaction Approach with Social Media
TOPIC QUESTIONS
Q1) What is a good customer satisfaction score today -- and why have/haven't our goals changed?
Q2) Is the customer always right in social media?
Q3) How can companies shift to respond to the new reality of customer satisfaction?
Event Details
Event Date:
2011-05-03
Event Time:
12PM - 1 PM EST
2011-05-03
Event Time:
12PM - 1 PM EST
Participants:
44
Tweets:
514
44
Tweets:
514