April 14th: Jessica Lee
Q1) Are there generational differences / digital divide issues with employees / customers? How to manage them?
Q2) In the social enterprise, what are the skill sets needed, attributes, values to look for at each level? Do you need a janitor that can also relate to a customer in person / digitally?
Q3) What items are needed to create an Action Plan to adapt your corporate culture? Who needs to own it?
12PM - 1 PM EST