April 14th: Jessica Lee

Q1) Are there generational differences / digital divide issues with employees / customers? How to manage them?

Q2) In the social enterprise, what are the skill sets needed, attributes, values to look for at each level? Do you need a janitor that can also relate to a customer in person / digitally?

Q3) What items are needed to create an Action Plan to adapt your corporate culture? Who needs to own it?