SCRM and the Value to Organizations


TOPIC QUESTIONS
Q1) What are the basic tenents of SCRM?
Q2) How can you begin to tie social into existing CRM?
Q3) Build a list of useful SCRM use cases.
   Event Details
Event Date:
     2010-09-07
Event Time:
     12PM - 1 PM EST
Participants:
     63
Tweets:
     505