Apply Your Social Media Experience In Government


TOPIC QUESTIONS
Q1) What is "Open Gov" or "Gov2.0"?
Q2) How can business work with Local/State Gov in social?
Q3) What do social businesses need to know to work with Government?
   Event Details
Event Date:
     2010-11-30
Event Time:
     12PM - 1 PM EST
Participants:
     31
Tweets:
     277


sign in with twitter
  Embed:
Moderator
john-moore.jpg
John F Moore
twitter:
web: http://govinthelab.com
BIO: John is an open government strategist, consultant, and analyst. He has experience working with local governments and small and medium business owners to achieve their goals. His experience with social media strategies, CRM, and a plethora of other solutions provides immense value to all of our clients. John has built engineering organizations, learned sales and marketing, run customer service teams, and built and executed strategies for socia ...more
Filter out Re-tweets
  • RT : RT This will be Good One! leads chat today noon ET on #socialmedia http://bit.ly/rExdH #sm88
    Posted by: - 11/30/2010 11:34:01 AM
  • RT Todays #socialmedia tweetchat is being hosted by topic?Apply Your Social Media Experience In Government #sm #sm88
    Posted by: - 11/30/2010 11:35:05 AM
  • In 20 mnts we start. Today's topic: Apply Your SocialMedia Exp In Govt. Looking forward to seeing #gov20, #opengov #localgov ppl too #sm88
    Posted by: - 11/30/2010 11:42:02 AM
  • For those new to #opengov and #gov20 you can review this post: http://bit.ly/ebjIcl #sm88
    Posted by: - 11/30/2010 11:43:03 AM
  • Less than 20 minutes till todays #socialmedia tweetchat with #sm88
    Posted by: - 11/30/2010 11:44:03 AM
  • Great topic today: Gov 2.0. RT : Less than 20 minutes till todays #socialmedia tweetchat with #sm88
    Posted by: - 11/30/2010 11:45:05 AM
  • Are you on #Twitter? Check out today's #sm88 where the topic is Apply Your Social Media Experience In Government.... http://fb.me/F5Yta38m
    Posted by: - 11/30/2010 11:45:05 AM
  • We are 10 minutes away from the biggest party of the year! Well, maybe not the biggest, but #sm88 will be educational and fun #sm88
    Posted by: - 11/30/2010 11:53:01 AM
  • RT : For those new to #opengov and #gov20 you can review this post: http://bit.ly/ebjIcl #sm88
    Posted by: - 11/30/2010 11:53:01 AM
  • I am hoping for a lot of conversation during our chat, please use std chat # (e.g. A1). All #gov20 folks should feel free to weigh in #sm88
    Posted by: - 11/30/2010 11:55:02 AM
  • #sm88 With #gov20 focus starts in 2 minutes. Get ready to begin the conversation #sm88
    Posted by: - 11/30/2010 12:00:02 PM
  • Couple minutes away from today's #socialmedia chat w/ on #Gov20. Join now, follow along on #sm88
    Posted by: - 11/30/2010 12:00:02 PM
  • today is #sm88, join in. topic here http://bit.ly/vGakP
    Posted by: - 11/30/2010 12:01:05 PM
  • Welcome everyone! We'll start with the most basic question. What is #opengov and what is #gov20? Q1 #sm88
    Posted by: - 11/30/2010 12:02:02 PM
  • You two might like the #sm88 going on now with a #gov20 focus.
    Posted by: - 11/30/2010 12:02:02 PM
  • Q1: RT Welcome everyone! Well start with the most basic question. What is #opengov and what is #gov20? Q1 #sm88
    Posted by: - 11/30/2010 12:03:03 PM
  • #sm88
    Posted by: - 11/30/2010 12:03:04 PM
  • A1. My defn of #gov20 is here: http://govinthelab.com/socialmedia-chat-meets-gov20-this-week-sm88/ In short, however... #sm88
    Posted by: - 11/30/2010 12:03:04 PM
  • #sm88 is starting now, just search the hashtag + reply w/tag to join the conversation about social media + gov 2.0 w/host
    Posted by: - 11/30/2010 12:03:04 PM
  • take it away #sm88
    Posted by: - 11/30/2010 12:03:04 PM
  • RT Welcome everyone! Well start with the most basic question. What is #opengov and what is #gov20? Q1 #sm88
    Posted by: - 11/30/2010 12:04:03 PM
  • A1. It is about using new strategies, tactics, tools (#sm being one) to make govt more effiecient and more transparent #sm88
    Posted by: - 11/30/2010 12:04:03 PM
  • Well we can start by saying #opengov is an illusion #sm88
    Posted by: - 11/30/2010 12:04:03 PM
  • Wow. I have no clue. Does this mean they are not marketing it right? Or maybe I am not the target audience? #sm88
    Posted by: - 11/30/2010 12:04:03 PM
  • Q1: RT Welcome everyone! Well start with the most basic question. What is #opengov and what is #gov20? Q1 #sm88
    Posted by: - 11/30/2010 12:04:04 PM
  • Q1: Seems like #opengov and transparency are pretty synonymous. #sm88
    Posted by: - 11/30/2010 12:05:06 PM
  • I wouldn't say #opengov is an illusion but it is a term that means too many diff things to diff people. #sm88
    Posted by: - 11/30/2010 12:05:06 PM
  • RT Welcome everyone! Well start with the most basic question. What is #opengov and what is #gov20? Q1 #sm88
    Posted by: - 11/30/2010 12:05:06 PM
  • A1. It is about using new strategies, tactics, tools (#sm being one) to make govt more effiecient and more transparent #sm88
    Posted by: - 11/30/2010 12:05:06 PM
  • Well we can start by saying #opengov is an illusion #sm88
    Posted by: - 11/30/2010 12:05:06 PM
  • Wow. I have no clue. Does this mean they are not marketing it right? Or maybe I am not the target audience? #sm88
    Posted by: - 11/30/2010 12:05:06 PM
  • I disagree that the two are synoymous. #opengov in many cases uses collaborative technologies but does not collaborate #sm88
    Posted by: - 11/30/2010 12:06:03 PM
  • The ideals behind #opengov are quite admirable, and yes the term is not defined well #sm88
    Posted by: - 11/30/2010 12:06:03 PM
  • RT : Id start by saying #opengov is about smart public-private collaboration around problem solving. #sm88
    Posted by: - 11/30/2010 12:06:03 PM
  • The mechanism -- transparency, data sharing, etc -- are a means to that end. #sm88
    Posted by: - 11/30/2010 12:06:03 PM
  • A1: #Gov20 is a movement, while #opengov is a mandate, right? #sm88
    Posted by: - 11/30/2010 12:06:03 PM
  • RT : RT Welcome everyone! Well start with the most basic question. What is #opengov and what is #gov20? Q1 #sm88
    Posted by: - 11/30/2010 12:06:04 PM
  • #opengov is a catchphrase for the goal of making #govt data more easily available, programmatically and manually too #sm88
    Posted by: - 11/30/2010 12:06:04 PM
  • I'd start by saying #opengov is about smart public-private collaboration around problem solving. #sm88
    Posted by: - 11/30/2010 12:06:04 PM
  • The definition isn't so impt; the Q is how do we leverage govt know-how, data (and for what end)? #sm88
    Posted by: - 11/30/2010 12:07:03 PM
  • I disagree that the two are synoymous. #opengov in many cases uses collaborative technologies but does not collaborate #sm88
    Posted by: - 11/30/2010 12:07:03 PM
  • The ideals behind #opengov are quite admirable, and yes the term is not defined well #sm88
    Posted by: - 11/30/2010 12:07:03 PM
  • RT : Id start by saying #opengov is about smart public-private collaboration around problem solving. #sm88
    Posted by: - 11/30/2010 12:07:03 PM
  • The mechanism -- transparency, data sharing, etc -- are a means to that end. #sm88
    Posted by: - 11/30/2010 12:07:03 PM
  • A1: #Gov20 is a movement, while #opengov is a mandate, right? #sm88
    Posted by: - 11/30/2010 12:07:03 PM
  • RT : The definition isn't so impt; the Q is how do we leverage govt know-how, data (and for what end)? #sm88
    Posted by: - 11/30/2010 12:08:03 PM
  • #opengov is a mandate but one that is also loosely definied #sm88
    Posted by: - 11/30/2010 12:08:03 PM
  • NPR had an interesting report on the latest wikileaks releases that suggested that oversharing is a problem #sm88
    Posted by: - 11/30/2010 12:08:03 PM
  • RT : The definition isn't so impt; the Q is how do we leverage govt know-how, data (and for what end)? #sm88
    Posted by: - 11/30/2010 12:09:04 PM
  • There is no point in too much focus on definitions. The key is the goals. #sm88
    Posted by: - 11/30/2010 12:09:04 PM
    • Load 20 More
Moderator
In 20 mnts we start. Today's topic: Apply Your SocialMedia Exp In Govt. Looking forward to seeing #gov20, #opengov #localgov ppl too #sm88
For those new to #opengov and #gov20 you can review this post: http://bit.ly/ebjIcl #sm88
We are 10 minutes away from the biggest party of the year! Well, maybe not the biggest, but #sm88 will be educational and fun #sm88
I am hoping for a lot of conversation during our chat, please use std chat # (e.g. A1). All #gov20 folks should feel free to weigh in #sm88
#sm88 With #gov20 focus starts in 2 minutes. Get ready to begin the conversation #sm88
Welcome everyone! We'll start with the most basic question. What is #opengov and what is #gov20? Q1 #sm88
A1. My defn of #gov20 is here: http://govinthelab.com/socialmedia-chat-meets-gov20-this-week-sm88/ In short, however... #sm88
A1. It is about using new strategies, tactics, tools (#sm being one) to make govt more effiecient and more transparent #sm88
I wouldn't say #opengov is an illusion but it is a term that means too many diff things to diff people. #sm88
A1. It is about using new strategies, tactics, tools (#sm being one) to make govt more effiecient and more transparent #sm88
RT : Id start by saying #opengov is about smart public-private collaboration around problem solving. #sm88
#opengov is a catchphrase for the goal of making #govt data more easily available, programmatically and manually too #sm88
RT : Id start by saying #opengov is about smart public-private collaboration around problem solving. #sm88
#opengov is a mandate but one that is also loosely definied #sm88
There is no point in too much focus on definitions. The key is the goals. #sm88
Forthose tracking,the mandate for#opengov, in the US, is here: http://bit.ly/gEWS2F #sm88
. The skills that #socialmedia practioners have are part of what is needed,finding effective ways to share info #sm88
RT : a1: My belief is that opengov gov20 have basically merged; become indistinguishable from each other. Both are movements #sm88
Re: #wikileaks,a quick response is that it is potentially a blog to #opengov: http://bit.ly/fsjWFV #sm88
RT : a1: My belief is that opengov gov20 have basically merged; become indistinguishable from each other. Both are movements #sm88
A1. The goals of transparency is to lead to accountability, cost reductions, privatesector job creations,etc.. #sm88
Re: #wikileaks,a quick response is that it is potentially a blog to #opengov: http://bit.ly/fsjWFV #sm88
Q2 will come in a few minutes, focused on the HOW #socialmedia folks can get involved #sm88
Before we move past this quick moving set of answers... Do non-#gov20 #socialmedia folks have a question related to this? #sm88
Many exist already :-) RT : I think we need a new platform for citizen collaboration #sm88
Q2 will come in a few minutes, focused on the HOW #socialmedia folks can get involved #sm88
You are probably right. The key, however, is focus on goals,strategies,first. Tools/tech come after #sm88
2 minutes until the next question/topic. Are #socialmedia folks finding this useful? #sm88
Many exist already :-) RT : I think we need a new platform for citizen collaboration #sm88
Q2: How can business work with #localgov (state, town)? #gov20 Thoughts from my #gov20 friends? #sm88
We should talk offline, lovetolearn more. DM me if interested #sm88
Q2: How can biz work with #localgov (state, town)? #gov20 Thoughts from my #gov20 friends? #sm88
Yes,we are seeing #opendata generate jobs,which is a key: http://bit.ly/9Bqc7V #sm88
A2. We do need #socialmedia savvy people to provide guidance, education, to those in #govt. #sm88
A2. Sharing of best practices between private/public sector would be valuable #sm88
A2. A follow-up. Can #socialmedia #custserv teams help/benefit #opengov #gov20? #sm88
RT : in India the police are taking the first steps to #opengov using sm tools http://bit.ly/gjIYVx #sm88
New question in 5 minutes... Will be focused more on the tools... #sm88
FYI: If any of the #sm88 folks have a question you would like me to include, DM me #sm88
Alright... Q3: What tools are popular for #gov20 today? #sm88
For this, yes. RT : Q3 Are "tools" and "solutions" synonymous? #sm88
A3. #socialmedia folks should look at the State of MA: www.mass.gov/socialmedia where gr8t guidelines for #gov20 exist #sm88
Both. What tools can citizens look to use, or build on, and what tools are #gov folks using? #sm88
For this, yes. RT : Q3 Are "tools" and "solutions" synonymous? #sm88
Definitely. . People should take a look at , a company that handles #311 requests. [more] #sm88
I agree. However, for the sake of this question in this chat I was asking about both. :-) #sm88
In simple terms, #311 is non-emergancy services. Citizens are able to report potholes, for example, through #socialmedia, #mobile #sm88
A3. Tools like BubbleIdeas, IdeaScale, UserVoice, enable citizen collaboration and community managers could help a lot #sm88
I agree. However, for the sake of this question in this chat I was asking about both. :-) #sm88
In simple terms, #311 is non-emergancy services. Citizens are able to report potholes, for example, through #socialmedia, #mobile #sm88
A3. Everyone should also realize that many #GOVT websites are more like version 1.0 than 2.0. Basics are still needed in many places #sm88
Yes. I think included an SMS related link. For many areas of world, SMS/mobile most important #sm88
Mike, are folks using #Twitter, #CoTweet, or other 3rd party tools for #gov20 #custserv? #sm88
Yes. I think included an SMS related link. For many areas of world, SMS/mobile most important #sm88
Next question coming up in a couplemore minutes... Any more info or thoughts on tools/solutions for #gov20? #sm88
A3. Before we move on, any thoughts about use of #geosocial (e.g. #Foursquare) in #gov, local or otherwise? #sm88
RT : Emergency services. RT : A3. any thoughts about use of #geosocial (e.g. #Foursquare) in #gov, local .. #sm88
A3. In my experience have not seen much,if any use of #geosocial in #govt. Next question in 1 minute #sm88
Q4. Are there diferences in how #socialmedia is used in #govt vs private biz? #sm88
RT : A3 We promote "check-ins" to identify customers, welcome them, and provide contact if need assistnce. Also for events. #sm88
Yes, tourism is a great place for #geosocial and for #augmentedreality #sm88
We have 15 minutes left, last question coming in another couple of minutes #sm88
Before leaving this question, any addl thoughts on diffs in how #socialmedia is used in #govt vs private biz? #sm88
:-) #sm88
Q5: What do businesses need to know to work with Government? #sm88
RT : A4: private biz promotes its good deeds effectively. #govt hasn't learned how 2 promote its good deeds #sm88
Lets give our last words of advice #gov20 #opengov friends. What do #socialmedia folks, private biz, need to know to work with #govt #sm88
In your collective opinions, is there a major diff working with politicians vs. govt employees? #sm88
Alright everyone, that was a great chat! Does anyone have a final word, relevant item to promote,etc..? #sm88
Thanks for stopping in! #sm88
Yes is the answer :-) #sm88
Yes RT : By "politicians," do you mean elected officials? #sm88
My final words are simply thank you for allowing me to host and have a great #socialmedia #gov20 chat #sm88
Tx! RT : I mentioned earlier but didn't give a link....here it is http://bit.ly/hNfyUI #sm88 #gov20 #opengov