Apply Your Social Media Experience In Government


TOPIC QUESTIONS
Q1) What is "Open Gov" or "Gov2.0"?
Q2) How can business work with Local/State Gov in social?
Q3) What do social businesses need to know to work with Government?
   Event Details
Event Date:
     2010-11-30
Event Time:
     12PM - 1 PM EST
Participants:
     31
Tweets:
     277


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Moderator
john-moore.jpg
John F Moore
twitter:
web: http://govinthelab.com
BIO: John is an open government strategist, consultant, and analyst. He has experience working with local governments and small and medium business owners to achieve their goals. His experience with social media strategies, CRM, and a plethora of other solutions provides immense value to all of our clients. John has built engineering organizations, learned sales and marketing, run customer service teams, and built and executed strategies for socia ...more
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  • Excellent #gov20 discussion on #sm88 - Missed but reading through the dialogue. http://tweetchat.com/room/sm88
    Posted by: - 11/30/2010 01:22:01 PM
  • Tx! RT : I mentioned earlier but didn't give a link....here it is http://bit.ly/hNfyUI #sm88 #gov20 #opengov
    Posted by: - 11/30/2010 01:13:02 PM
  • I mentioned earlier but didn't give a link....here it is http://bit.ly/hNfyUI #sm88 #gov20 #opengov cc:
    Posted by: - 11/30/2010 01:09:01 PM
  • Big props to John! RT : As we wind down todays tweetchat, I want to thank and of course all of you #sm88
    Posted by: - 11/30/2010 01:02:02 PM
  • thank you for hosting #sm88
    Posted by: - 11/30/2010 01:01:04 PM
  • Well done on #sm88
    Posted by: - 11/30/2010 01:01:04 PM
  • Thank you & & everyone - enjoyed the chat. I learned some new stuff today. #sm88
    Posted by: - 11/30/2010 01:01:04 PM
  • As we wind down todays tweetchat, I want to thank and of course all of you #sm88
    Posted by: - 11/30/2010 01:00:04 PM
  • My final words are simply thank you for allowing me to host and have a great #socialmedia #gov20 chat #sm88
    Posted by: - 11/30/2010 01:00:04 PM
  • RT : ok , you're on! Leading the Tues #socialmedia chat on #Gov20 noon ET www.hashtagsocialmedia.com/blog follow #sm88
    Posted by: - 11/30/2010 01:00:04 PM
  • Thanks for doing the chat! #sm88
    Posted by: - 11/30/2010 01:00:04 PM
  • Thanks, , for hosting. Some great discussion today. #sm88
    Posted by: - 11/30/2010 12:59:04 PM
  • collaborative truth #sm88 for the goodwill of humanity
    Posted by: - 11/30/2010 12:59:04 PM
  • Yes RT : By "politicians," do you mean elected officials? #sm88
    Posted by: - 11/30/2010 12:59:04 PM
  • Alright everyone, that was a great chat! Does anyone have a final word, relevant item to promote,etc..? #sm88
    Posted by: - 11/30/2010 12:58:02 PM
  • By "politicians," do you mean elected officials? #sm88
    Posted by: - 11/30/2010 12:58:02 PM
  • none #sm88 all people
    Posted by: - 11/30/2010 12:58:02 PM
  • "Incremental" is key. Which is why #opengov offers opp. to move faster (public to private). #sm88
    Posted by: - 11/30/2010 12:58:02 PM
  • Thanks for stopping in! #sm88
    Posted by: - 11/30/2010 12:58:02 PM
  • Yes is the answer :-) #sm88
    Posted by: - 11/30/2010 12:58:02 PM
  • . Gov takes far longer to make decisions, allows things to fail longer, customer service needed. Tech + PPL 2gthr #sm88 #gov20
    Posted by: - 11/30/2010 12:58:02 PM
  • really sleepy signing off... #sm88 nice chat..
    Posted by: - 11/30/2010 12:58:02 PM
  • In your collective opinions, is there a major diff working with politicians vs. govt employees? #sm88
    Posted by: - 11/30/2010 12:56:03 PM
  • Except for gov't admin staff (etc) who aren't elected. #sm88
    Posted by: - 11/30/2010 12:56:03 PM
  • Q5: Govt, by design is a bureaucracy. It moves incrementally, works by uniformed stds & processes, it's open &transparent #sm88
    Posted by: - 11/30/2010 12:55:04 PM
  • Lets give our last words of advice #gov20 #opengov friends. What do #socialmedia folks, private biz, need to know to work with #govt #sm88
    Posted by: - 11/30/2010 12:55:04 PM
  • RT : :-) #sm88
    Posted by: - 11/30/2010 12:55:04 PM
  • There was an interesting new study on SocMed use in public sector http://bit.ly/g9q4vb. NASA ranks #1. #sm88
    Posted by: - 11/30/2010 12:55:04 PM
  • RT The difference isn't tools, tactics. It's end game, b/c govt is public-interest focused only (ideally). #sm88
    Posted by: - 11/30/2010 12:54:04 PM
  • RT : A4: private biz promotes its good deeds effectively. #govt hasn't learned how 2 promote its good deeds #sm88
    Posted by: - 11/30/2010 12:54:04 PM
  • yes but losing a customer in govt = losing a vote or donation #sm88
    Posted by: - 11/30/2010 12:54:04 PM
  • There was an interesting new study on SocMed use in public sector http://bit.ly/g9q4vb. NASA ranks #1. #sm88
    Posted by: - 11/30/2010 12:54:03 PM
  • A4: Yes, private biz promotes its good deeds effectively. #govt has not learned how to promote its good deeds #sm88
    Posted by: - 11/30/2010 12:53:03 PM
  • :-) #sm88
    Posted by: - 11/30/2010 12:53:03 PM
  • Q5: What do businesses need to know to work with Government? #sm88
    Posted by: - 11/30/2010 12:53:03 PM
  • Also ToS. Major issue in 1Q 2009 for fed govt use of socmed: http://oreil.ly/cp9lug #opengov #sm88
    Posted by: - 11/30/2010 12:53:03 PM
  • Nice chatting with you all need to jump off for a call #sm88
    Posted by: - 11/30/2010 12:52:03 PM
  • why do i love The Lab so much? #sm88
    Posted by: - 11/30/2010 12:52:03 PM
  • Before leaving this question, any addl thoughts on diffs in how #socialmedia is used in #govt vs private biz? #sm88
    Posted by: - 11/30/2010 12:51:03 PM
  • A4: With gov't, there seems to be less of a chance of "losing" a customer. More likely to just upset them. In busi, ppl have choice. #sm88
    Posted by: - 11/30/2010 12:51:03 PM
  • The difference isn't tools, tactics. It's end game, b/c govt is public-interest focused only (ideally). #sm88
    Posted by: - 11/30/2010 12:51:03 PM
  • tools should be mobile friendly caabuse that would enable on the spot updates.. #sm88 http://bit.ly/fPBNbM
    Posted by: - 11/30/2010 12:50:03 PM
  • q4 I'd say maybe not but would love to hear others.#sm88
    Posted by: - 11/30/2010 12:49:03 PM
  • We have 15 minutes left, last question coming in another couple of minutes #sm88
    Posted by: - 11/30/2010 12:48:03 PM
  • Q3: I like www.govpulse.us for integrating geo location with Federal Register #opengov tools #sm88 (sorry for late response)
    Posted by: - 11/30/2010 12:48:03 PM
  • Geolocated #crisisdata looks useful in emergencies: http://huff.to/9pNndq #opengov #sm88
    Posted by: - 11/30/2010 12:47:04 PM
  • RT : Challenge is to leverage the data while not stifling business environment. People are center, either way. #gov20 #sm88
    Posted by: - 11/30/2010 12:47:04 PM
  • Yes, tourism is a great place for #geosocial and for #augmentedreality #sm88
    Posted by: - 11/30/2010 12:46:03 PM
  • Q4: Proprietary versus Public. #sm88
    Posted by: - 11/30/2010 12:46:03 PM
  • Most are using 3rd Party apps (Seesmic, Tweetdeck). Still mainly "one-man" at controls for most local gov agencies. #sm88
    Posted by: - 11/30/2010 12:46:03 PM
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Moderator
Tx! RT : I mentioned earlier but didn't give a link....here it is http://bit.ly/hNfyUI #sm88 #gov20 #opengov
My final words are simply thank you for allowing me to host and have a great #socialmedia #gov20 chat #sm88
Yes RT : By "politicians," do you mean elected officials? #sm88
Alright everyone, that was a great chat! Does anyone have a final word, relevant item to promote,etc..? #sm88
Thanks for stopping in! #sm88
Yes is the answer :-) #sm88
In your collective opinions, is there a major diff working with politicians vs. govt employees? #sm88
Lets give our last words of advice #gov20 #opengov friends. What do #socialmedia folks, private biz, need to know to work with #govt #sm88
RT : A4: private biz promotes its good deeds effectively. #govt hasn't learned how 2 promote its good deeds #sm88
:-) #sm88
Q5: What do businesses need to know to work with Government? #sm88
Before leaving this question, any addl thoughts on diffs in how #socialmedia is used in #govt vs private biz? #sm88
We have 15 minutes left, last question coming in another couple of minutes #sm88
Yes, tourism is a great place for #geosocial and for #augmentedreality #sm88
Q4. Are there diferences in how #socialmedia is used in #govt vs private biz? #sm88
RT : A3 We promote "check-ins" to identify customers, welcome them, and provide contact if need assistnce. Also for events. #sm88
RT : Emergency services. RT : A3. any thoughts about use of #geosocial (e.g. #Foursquare) in #gov, local .. #sm88
A3. In my experience have not seen much,if any use of #geosocial in #govt. Next question in 1 minute #sm88
A3. Before we move on, any thoughts about use of #geosocial (e.g. #Foursquare) in #gov, local or otherwise? #sm88
Next question coming up in a couplemore minutes... Any more info or thoughts on tools/solutions for #gov20? #sm88
Mike, are folks using #Twitter, #CoTweet, or other 3rd party tools for #gov20 #custserv? #sm88
Yes. I think included an SMS related link. For many areas of world, SMS/mobile most important #sm88
Yes. I think included an SMS related link. For many areas of world, SMS/mobile most important #sm88
A3. Everyone should also realize that many #GOVT websites are more like version 1.0 than 2.0. Basics are still needed in many places #sm88
A3. Tools like BubbleIdeas, IdeaScale, UserVoice, enable citizen collaboration and community managers could help a lot #sm88
I agree. However, for the sake of this question in this chat I was asking about both. :-) #sm88
In simple terms, #311 is non-emergancy services. Citizens are able to report potholes, for example, through #socialmedia, #mobile #sm88
I agree. However, for the sake of this question in this chat I was asking about both. :-) #sm88
In simple terms, #311 is non-emergancy services. Citizens are able to report potholes, for example, through #socialmedia, #mobile #sm88
Definitely. . People should take a look at , a company that handles #311 requests. [more] #sm88
Both. What tools can citizens look to use, or build on, and what tools are #gov folks using? #sm88
For this, yes. RT : Q3 Are "tools" and "solutions" synonymous? #sm88
A3. #socialmedia folks should look at the State of MA: www.mass.gov/socialmedia where gr8t guidelines for #gov20 exist #sm88
For this, yes. RT : Q3 Are "tools" and "solutions" synonymous? #sm88
Alright... Q3: What tools are popular for #gov20 today? #sm88
FYI: If any of the #sm88 folks have a question you would like me to include, DM me #sm88
New question in 5 minutes... Will be focused more on the tools... #sm88
RT : in India the police are taking the first steps to #opengov using sm tools http://bit.ly/gjIYVx #sm88
A2. A follow-up. Can #socialmedia #custserv teams help/benefit #opengov #gov20? #sm88
A2. Sharing of best practices between private/public sector would be valuable #sm88
A2. We do need #socialmedia savvy people to provide guidance, education, to those in #govt. #sm88
Yes,we are seeing #opendata generate jobs,which is a key: http://bit.ly/9Bqc7V #sm88
Q2: How can biz work with #localgov (state, town)? #gov20 Thoughts from my #gov20 friends? #sm88
We should talk offline, lovetolearn more. DM me if interested #sm88
Q2: How can business work with #localgov (state, town)? #gov20 Thoughts from my #gov20 friends? #sm88
You are probably right. The key, however, is focus on goals,strategies,first. Tools/tech come after #sm88
2 minutes until the next question/topic. Are #socialmedia folks finding this useful? #sm88
Many exist already :-) RT : I think we need a new platform for citizen collaboration #sm88
Q2 will come in a few minutes, focused on the HOW #socialmedia folks can get involved #sm88
Many exist already :-) RT : I think we need a new platform for citizen collaboration #sm88
Before we move past this quick moving set of answers... Do non-#gov20 #socialmedia folks have a question related to this? #sm88
Q2 will come in a few minutes, focused on the HOW #socialmedia folks can get involved #sm88
A1. The goals of transparency is to lead to accountability, cost reductions, privatesector job creations,etc.. #sm88
Re: #wikileaks,a quick response is that it is potentially a blog to #opengov: http://bit.ly/fsjWFV #sm88
RT : a1: My belief is that opengov gov20 have basically merged; become indistinguishable from each other. Both are movements #sm88
Re: #wikileaks,a quick response is that it is potentially a blog to #opengov: http://bit.ly/fsjWFV #sm88
RT : a1: My belief is that opengov gov20 have basically merged; become indistinguishable from each other. Both are movements #sm88
. The skills that #socialmedia practioners have are part of what is needed,finding effective ways to share info #sm88
Forthose tracking,the mandate for#opengov, in the US, is here: http://bit.ly/gEWS2F #sm88
There is no point in too much focus on definitions. The key is the goals. #sm88
#opengov is a mandate but one that is also loosely definied #sm88
RT : Id start by saying #opengov is about smart public-private collaboration around problem solving. #sm88
#opengov is a catchphrase for the goal of making #govt data more easily available, programmatically and manually too #sm88
RT : Id start by saying #opengov is about smart public-private collaboration around problem solving. #sm88
I wouldn't say #opengov is an illusion but it is a term that means too many diff things to diff people. #sm88
A1. It is about using new strategies, tactics, tools (#sm being one) to make govt more effiecient and more transparent #sm88
A1. It is about using new strategies, tactics, tools (#sm being one) to make govt more effiecient and more transparent #sm88
A1. My defn of #gov20 is here: http://govinthelab.com/socialmedia-chat-meets-gov20-this-week-sm88/ In short, however... #sm88
Welcome everyone! We'll start with the most basic question. What is #opengov and what is #gov20? Q1 #sm88
#sm88 With #gov20 focus starts in 2 minutes. Get ready to begin the conversation #sm88
I am hoping for a lot of conversation during our chat, please use std chat # (e.g. A1). All #gov20 folks should feel free to weigh in #sm88
We are 10 minutes away from the biggest party of the year! Well, maybe not the biggest, but #sm88 will be educational and fun #sm88
For those new to #opengov and #gov20 you can review this post: http://bit.ly/ebjIcl #sm88
In 20 mnts we start. Today's topic: Apply Your SocialMedia Exp In Govt. Looking forward to seeing #gov20, #opengov #localgov ppl too #sm88