@redtype inquisitive = open mind (plenty of room there) @Jgombita @BarryBirkett @RicDragon Have a nice #sm131 chat
@redtype the better question is why aren't all customers special? http://t.co/dwcGYZaZ c: @Jgombita @RicDragon @BarryBirkett #sm131
@redtype often courts do c: @jgombita @RicDragon @BarryBirkett #sm131
@redtype inquisitive = open mind (plenty of room there) @Jgombita @BarryBirkett @RicDragon Have a nice #sm131 chat
@redtype the better question is why aren't all customers special? http://t.co/dwcGYZaZ c: @Jgombita @RicDragon @BarryBirkett #sm131
@redtype often courts do c: @jgombita @RicDragon @BarryBirkett #sm131
@dgcattaneo thank you for that. Feel free to dig into the archives - 1,611 posts strong now c: @Jgombita #sm128
@jgombita it's also because G+ makes it easier to follow a thread #sm128
@jgombita wrote about how FB will steal your customers today http://ow.ly/5mYSO c: @AndrewMueller #sm116
This Town's Not Big Enough For The Two of Us: Social Media Marketing (SMM) vs. Traditional Marketing
RT @jasonbreed: great job today from @conversationage! full wrap of the event is available www.hashtagsocialmedia.com/events #socialmedia
@MiguelALlano thank you for participating, nice to have you - have a great lunch! #socialmedia [mundane also connects]
@djwaldow how about business savvy, good communication skills (listening part of comm.) #socialmedia
@djwaldow how about business savvy, good communication skills (listening part of comm.) #socialmedia
#socialmedia Q3: Do we need to change the skills we recruit for? [the $1MM Q]
one of the most powerful forms of self-awareness is playing back what you do for you to see (more than feedback) #socialmedia
more on Q2: enabling by 4) preparing for online dialogue (negative, too); 5) guide w/ process; 6) share vision/objectives #socialmedia
@SaintJer how about providing coaching? = shared vision #socialmedia
@BethHarte should train ppl on using tools effectively #socialmedia
RT @wvpmc: Q2 a plan that gives guidance to the process + that is shared with SM employees #socialmedia [excellent!]
RT @SaintJer: I think its important to empower them as well. Guidelines on what you want to see, guides on successful use #socialmedia
@MKMartin enabling = educating and taining #socialmedia also choosing a cross section @ckieff comment about whole co. represented
Great responses! Now Q2: How can you enable employees? We said - training - tools, brand, communications #socialmedia what else?
RT @tamadear: Q1: I say go simple: 1. ask for volunteers 2. ask for rec's. 1 gets you the willing, 2 gets you the good. #socialmedia
Before we move on to Q2 - should every employee passionate about SM be seen as a representative of the organization? #socialmedia
we also have 4) checking LinkedIn; 5) building internal networks (allows to see who is passionate and does it) #socialmedia
RT @BethHarte: think becoming social won't happen if you aren't a social co. Some cos LOVE their customers & it works for them #socialmedia
so far 1) passion; 2) opportunity (i.e., front line/customer contact); 3) internal collaboration/chats #socialmedia what else?
RT @MackCollier: I think anyone that enjoys interacting with customers would be a good candidate for SM #socialmedia [indeed customer care]
@Marc_Meyer I would start with those who are offering to do speaking, interviews, and articles on behalf of the company #socialmedia
@WriterChanelle @SaintJer @wvpmc joined the conversation #socialmedia today Uncovering Your Company’s Hidden Assets…Your Social Employees
@Marc_Meyer I'll be curious to hear experience of others. To me best candidates are ppl passionate about their work #socialmedia
can you tell it's lunch time? I meant knack - LOL! #socialmedia Q1: How do you find those emploees?
get ready for the weekly #socialmedia chat on Uncovering Hidden Assets www.hashtagsocialmedia.com/live
#socialmedia chat starting at 12 ET - Uncovering your company's hidden assets http://ow.ly/nz9Z
@Marc_Meyer looking forward to it September 1 #socialmedia
