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Jeffhurt
@Jeffhurt
twitter: @Jeffhurt
#sm tweets: 8
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Thanks @ConversationAge @BethHarte @MarkMeyer for moderating chat. (hope didn't omit someone.) Time to moderate a webinar. #socialmedia
@BethHarte @db so 1 needs mix of understanding brand's needs mixed w/ customer's perspective & needs & ability 2 engage cust #socialmedia
@CharityHisle Agreed. I say recruit ppl that have gd relationship & communication skills. They can lrn the tools. #socialmedia
@CharityHisle Agreed. I say recruit ppl that have gd relationship & communication skills. They can lrn the tools. #socialmedia
@ConversationAge How about not changing the skills we recruit for but changing types of people we recruit #socialmedia
@ConversationAge Q2) more on ed & coaching: should include learning how to manage your emotions in online dialogue. #socialmedia
@ConversationAge @BethHarte Training, coaching & education should include basic communication tools like active listening #socialmedia
@KeithBurtis Talk more about failing to plan. What should your plans include? #socialmedia