This weeks #socialmedia and #gov20 chat (#sm88) http://om.ly/BELAa
This weeks #socialmedia and #gov20 chat (#sm88) http://goo.gl/fb/2v0El
Tx! RT @AndrewMueller: I mentioned @IngBoo earlier but didn't give a link....here it is http://bit.ly/hNfyUI #sm88 #gov20 #opengov
My final words are simply thank you for allowing me to host and have a great #socialmedia #gov20 chat #sm88
Yes RT @dbevarly: @JohnFMoore By "politicians," do you mean elected officials? #sm88
Alright everyone, that was a great chat! Does anyone have a final word, relevant item to promote,etc..? #sm88
@priyankawriting Thanks for stopping in! #sm88
Yes is the answer :-) #sm88
In your collective opinions, is there a major diff working with politicians vs. govt employees? #sm88
Lets give our last words of advice #gov20 #opengov friends. What do #socialmedia folks, private biz, need to know to work with #govt #sm88
RT @BillyJoeMills: @JohnFMoore A4: private biz promotes its good deeds effectively. #govt hasn't learned how 2 promote its good deeds #sm88
@BioTechDrone :-) #sm88
Q5: What do businesses need to know to work with Government? #sm88
Before leaving this question, any addl thoughts on diffs in how #socialmedia is used in #govt vs private biz? #sm88
We have 15 minutes left, last question coming in another couple of minutes #sm88
@priyankawriting Yes, tourism is a great place for #geosocial and for #augmentedreality #sm88
Q4. Are there diferences in how #socialmedia is used in #govt vs private biz? #sm88
RT @rupertmike: A3 We promote "check-ins" to identify customers, welcome them, and provide contact if need assistnce. Also for events. #sm88
RT @dbevarly: Emergency services. RT @JohnFMoore: A3. any thoughts about use of #geosocial (e.g. #Foursquare) in #gov, local .. #sm88
A3. In my experience have not seen much,if any use of #geosocial in #govt. Next question in 1 minute #sm88
A3. Before we move on, any thoughts about use of #geosocial (e.g. #Foursquare) in #gov, local or otherwise? #sm88
Next question coming up in a couplemore minutes... Any more info or thoughts on tools/solutions for #gov20? #sm88
@rupertmike Mike, are folks using #Twitter, #CoTweet, or other 3rd party tools for #gov20 #custserv? #sm88
@priyankawriting Yes. I think @Digiphile included an SMS related link. For many areas of world, SMS/mobile most important #sm88
@priyankawriting Yes. I think @Digiphile included an SMS related link. For many areas of world, SMS/mobile most important #sm88
A3. Everyone should also realize that many #GOVT websites are more like version 1.0 than 2.0. Basics are still needed in many places #sm88
A3. Tools like BubbleIdeas, IdeaScale, UserVoice, enable citizen collaboration and community managers could help a lot #sm88
@gbyehuda I agree. However, for the sake of this question in this chat I was asking about both. :-) #sm88
In simple terms, #311 is non-emergancy services. Citizens are able to report potholes, for example, through #socialmedia, #mobile #sm88
@gbyehuda I agree. However, for the sake of this question in this chat I was asking about both. :-) #sm88
In simple terms, #311 is non-emergancy services. Citizens are able to report potholes, for example, through #socialmedia, #mobile #sm88
Definitely. @andrewmueller . People should take a look at @SeeCLickFix, a company that handles #311 requests. [more] #sm88
@dariasteigman Both. What tools can citizens look to use, or build on, and what tools are #gov folks using? #sm88
For this, yes. RT @dbevarly: @JohnFMoore Q3 Are "tools" and "solutions" synonymous? #sm88
A3. #socialmedia folks should look at the State of MA: www.mass.gov/socialmedia where gr8t guidelines for #gov20 exist #sm88
For this, yes. RT @dbevarly: @JohnFMoore Q3 Are "tools" and "solutions" synonymous? #sm88
Alright... Q3: What tools are popular for #gov20 today? #sm88
FYI: If any of the #sm88 folks have a question you would like me to include, DM me #sm88
New question in 5 minutes... Will be focused more on the tools... #sm88
RT @priyankawriting: @digiphile in India the police are taking the first steps to #opengov using sm tools http://bit.ly/gjIYVx #sm88
A2. A follow-up. Can #socialmedia #custserv teams help/benefit #opengov #gov20? #sm88
A2. Sharing of best practices between private/public sector would be valuable #sm88
A2. We do need #socialmedia savvy people to provide guidance, education, to those in #govt. #sm88
@andrewmueller Yes,we are seeing #opendata generate jobs,which is a key: http://bit.ly/9Bqc7V #sm88
Q2: How can biz work with #localgov (state, town)? #gov20 Thoughts from my #gov20 friends? #sm88
@BillyJoeMills We should talk offline, lovetolearn more. DM me if interested #sm88
Q2: How can business work with #localgov (state, town)? #gov20 Thoughts from my #gov20 friends? #sm88
@BillyJoeMills You are probably right. The key, however, is focus on goals,strategies,first. Tools/tech come after #sm88
2 minutes until the next question/topic. Are #socialmedia folks finding this useful? #sm88
Many exist already :-) RT @publicremix: @BillyJoeMills @JohnFMoore I think we need a new platform for citizen collaboration #sm88
Q2 will come in a few minutes, focused on the HOW #socialmedia folks can get involved #sm88
Many exist already :-) RT @publicremix: @BillyJoeMills @JohnFMoore I think we need a new platform for citizen collaboration #sm88
Before we move past this quick moving set of answers... Do non-#gov20 #socialmedia folks have a question related to this? #sm88
Q2 will come in a few minutes, focused on the HOW #socialmedia folks can get involved #sm88
A1. The goals of transparency is to lead to accountability, cost reductions, privatesector job creations,etc.. #sm88
Re: #wikileaks,a quick response is that it is potentially a blog to #opengov: http://bit.ly/fsjWFV #sm88
RT @IdeaGov: a1: My belief is that opengov gov20 have basically merged; become indistinguishable from each other. Both are movements #sm88
Re: #wikileaks,a quick response is that it is potentially a blog to #opengov: http://bit.ly/fsjWFV #sm88
RT @IdeaGov: a1: My belief is that opengov gov20 have basically merged; become indistinguishable from each other. Both are movements #sm88
.@BillyJoeMills The skills that #socialmedia practioners have are part of what is needed,finding effective ways to share info #sm88
Forthose tracking,the mandate for#opengov, in the US, is here: http://bit.ly/gEWS2F #sm88
There is no point in too much focus on definitions. The key is the goals. #sm88
#opengov is a mandate but one that is also loosely definied #sm88
RT @dariasteigman: Id start by saying #opengov is about smart public-private collaboration around problem solving. #sm88
#opengov is a catchphrase for the goal of making #govt data more easily available, programmatically and manually too #sm88
RT @dariasteigman: Id start by saying #opengov is about smart public-private collaboration around problem solving. #sm88
@andrewmueller I wouldn't say #opengov is an illusion but it is a term that means too many diff things to diff people. #sm88
A1. It is about using new strategies, tactics, tools (#sm being one) to make govt more effiecient and more transparent #sm88
A1. It is about using new strategies, tactics, tools (#sm being one) to make govt more effiecient and more transparent #sm88
A1. My defn of #gov20 is here: http://govinthelab.com/socialmedia-chat-meets-gov20-this-week-sm88/ In short, however... #sm88
Welcome everyone! We'll start with the most basic question. What is #opengov and what is #gov20? Q1 #sm88
#sm88 With #gov20 focus starts in 2 minutes. Get ready to begin the conversation #sm88
I am hoping for a lot of conversation during our chat, please use std chat # (e.g. A1). All #gov20 folks should feel free to weigh in #sm88
We are 10 minutes away from the biggest party of the year! Well, maybe not the biggest, but #sm88 will be educational and fun #sm88
For those new to #opengov and #gov20 you can review this post: http://bit.ly/ebjIcl #sm88
In 20 mnts we start. Today's topic: Apply Your SocialMedia Exp In Govt. Looking forward to seeing #gov20, #opengov #localgov ppl too #sm88
#SocialMedia chat meets #Gov20 this week (#sm88): http://om.ly/BEHNC
All #gov20 friends, stop by #sm88 at Noon ET today to share your thoughts on how private sector can help #gov20 efforts
RT @jasonbreed: This will be Good One! @JohnFMoore leads chat today noon ET on #socialmedia meets #Gov20 http://bit.ly/rExdH follow #sm88
#SocialMedia chat meets #Gov20 this week (#sm88): http://om.ly/BEEsF
Will be AWESOME! :-) RT @Marc_Meyer: FYI, Next weeks #socialmedia tweetchat host will be @JohnFmoore #sm87 #sm88
Social media in Asia: It’s #mobile – and users do pay!: http://bit.ly/c0ZsBO #cmo #sm68
@AndrewMueller Great question and I am not 100% sure of answer. #s from NetMarketShare: http://cot.ag/bhL36h #sm68
@anikethdsouza Agreed. that is point. Mobile choices driven by where YOUR customers are #sm68
World wide access to the web from mobile is only 2% of all traffic. However, increasing rapidly. #sm68
@JoeKikta Yes. Re: opening up to other providers,will believe it when I see it #sm68
World wide access to the web from mobile is only 2% of all traffic. However, increasing rapidly. #sm68
@JoeKikta Yes. Re: opening up to other providers,will believe it when I see it #sm68
Sales of Android handsets surpass iPhone sales during first quarter of 2010: http://cot.ag/99eZqd #sm68
@TheBlackFin Will find the projected growth stats and send over. #Android is predicted to lead, on right track #sm68
It all comes back to reaching users where they are. Your strategy is tied to goals, reachign customers via mobile is critical tactic #sm68
RT @MsMobileConverg: #sm68 #iphone only holds that today, #android is HERE and rising. | Exactly. #Android will lead in 12 - 18 mos #sm68
@suddenlysingle2 The iPAD not a mobile device though, so no need to web-enable your site. iPAD apps will drive huge changes tho #sm68
RT @TheBlackFin: @karimacatherine absolutely! We talk of Mobile today but multiple channels exist that drive ..integrated approach #sm68
RT @TheBlackFin: @karimacatherine absolutely! We talk of Mobile today but multiple channels exist that drive ..integrated approach #sm68
Re: SMS understand where your customers are. Ghana, 3% internet access, 70% SMS. US, 78% internet access (an example) #sm68
Had to step aside for 5 minutes and looks like I missed 100 messages. Jumping in again.... Now... #sm68
Had to step aside for 5 minutes and looks like I missed 100 messages. Jumping in again.... Now... #sm68
I agree with you @TheBlackFin. Start with #iPhone. However, immediately prepare for Android as will be new leader #sm68
A2. Coupons good payback. Tie use to Facebook/Twitter to broadcast to "friends", enable discussion, engagement #sm68
A2. Coupons good payback. Tie use to Facebook/Twitter to broadcast to "friends", enable discussion, engagement #sm68
RT @TheBlackFin: Understanding trends, amplifying reach 234 mil vs. 50 mil (Smartphones) key to success SMS = lower barrier of entry #sm68
RT @TheBlackFin: RE: geolocation, Facebook took a big step yesterday with the acquisition of Nextstop. 100 million mobile users... #sm68
@JoeKikta I agree. However, in some areas of world it is only valid option #sm68
RT @TheBlackFin: Understanding trends, amplifying reach 234 mil vs. 50 mil (Smartphones) key to success SMS = lower barrier of entry #sm68
RT @TheBlackFin: RE: geolocation, Facebook took a big step yesterday with the acquisition of Nextstop. 100 million mobile users... #sm68
@JoeKikta I agree. However, in some areas of world it is only valid option #sm68
@JoeKikta I agree. However, in some areas of world it is only valid option #sm68
@TheBlackFin Tom, great point re: the iPhone but many, many, studies suggest the #Android will outpace #iPhone soon (within 18 months) #sm68
RT @EFulwiler: @wvpmc but they will be, right? i mean in a few years more people will access sites via mobile than PC | < 5 yrs in US #sm68
@chrissfife LOL, agreed. Step 2.3 :-) #sm68
RT @J_Fuji: @JohnFMoore As in building a foundation for the social strategy. I like that. | Exactly #sm68
RT @Toby_Metcalf: Do you think retail adoption will change need for Geolocation? | Yes but broad retail use years away. Still niche #sm68
@chrissfife LOL, agreed. Step 2.3 :-) #sm68
RT @J_Fuji: @JohnFMoore As in building a foundation for the social strategy. I like that. | Exactly #sm68
@TheBlackFin Yes, agreed. But not all geographies and market segments yet have need. Strong B2C case right now #sm68
@TheBlackFin Yes, agreed. But not all geographies and market segments yet have need. Strong B2C case right now #sm68
@J_Fuji In my mind #mobile makes your service/product available everywhere. 1st step of enabling #social #sm68
A1. Geolocation only valuable in some instances, beware getting lost in hype #sm68
A1. Create mobile ready web site. Android and iPhone apps are secondary but dependent on your customers. #sm68
A1. Understand your customer needs and demographics. If you have web app you know what devices they are using. #sm68
A1. Understand your customer needs and demographics. If you have web app you know what devices they are using. #sm68
RT @TheBlackFin: Today we are going to talk about how to integrate mobile with your social strategy.strategy, tactics & best practices #sm68
RT @TheBlackFin: 234m in US have mobile devices, 49.1m own smart phones. 1% of total web traffic via iPhone. How R U social + mobile #sm68
@TheBlackFin Looking forward to it Tom #sm68
RT @jesssoul: RT @jasonbreed: Join @theblackfin for todays #socialmedia chat on Mobilizing your Social Strategy noon est follow #sm68 #sm68
RT @wileyccoyote: RT @jasonbreed:LooptStar announcement good intro to 2days #socialmedia chat on w/@jakrose 12 ET http://bit.ly/vGakP #sm62
RT @TomMartin: RT @ScottHepburn: Tune in @ 12p EST as @jakrose explores "The Reality of Location Based Social Networks." #sm62
Had to step out, back now but wanted to thank all of you for great conversation. Thx @LucretiaPruitt in particular, gr8t job #sm61
#sm is far from mainstream. Until that point comes companies will be slow in adopting. This is the time to educate, don't forget #sm61
@ckieff Nestle is great example. Too quiet for too long, yes. BUT, no long-term negative impact to their brand #sm61
RT @wileyccoyote: #sm61 Legal will accept #socialmedia policies that protect the company and put the brand first. #sm61
RT @jescarter: Q3: Include legal in the drafting process and dont treat them as if they arent relevant. #Sm has ..legal implctns | Yes #sm61
RT @lucretiapruitt: @karimacatherine - Like the BP example too. But, #sm not really the BP problem is it? Traditional media too #sm61
@rebeccawissler Fair enough as a starting point. Not an "expert" though but more knowledgable, get your point #sm61
@rebeccawissler The reason I disagree? There are few real #sm experts out there. A lot of pretenders though #sm61
@rebeccawissler The reason I disagree? There are few real #sm experts out there. A lot of pretenders though #sm61
@lucretiapruitt Training and understanding enough. Using is gr8t but less likely in most cases #sm61
If you treat #sm like every other channel (legal approval, etc.) it's impact will be minimized, no larger than any other channel #sm61
@rclow Yes. #sm education is easier said than done. Biz case up front helps but just a first step. Hard but necessary #sm #sm61
Yes @bxmx @McCreadyM Biggest need in #sm today, across all sectors, is education #sm61
@techguerilla Okay. We disagree but will move on so I can see rest of chat for now. #sm impact/risk much larger than others b4 it #sm61
@techguerilla Agree that they must be advisory only. However, #sm requires org-wide education, different than "driving a truck" #sm61
RT @GetResults: @JohnFMoore I wouldnt even give them approval rights, merely advisory - "what risks are we taking" || Better said #sm61
If you want #sm to become more than a channel you must invest time educating your whole org. Involve all #sm61
Reason I say include legal in guideline dev is they need education. Their authority is only approval, help them understand biz needs #sm61
RT @LucretiaPruitt: should guidelines be written by legal? or cleared by them? #sm61 | Should be joint effort with CMO, CIO, etc
@j_fuji Also, information/data overload combinesto create too much "noise". tech must evolve to filter noise before societal shift #sm61
@j_fuji It could go that way but skeptical. Not all industries benefit from #sm tosame extent. Other channels broader impact.. #sm61
RT @EdHartigan: Q1 Play by the rules but involve the legal dept at the start of socmed program to see what boundaries can be pushed #sm61
A1. Clear policies, accepted use guidelines, needed in biz. Only 29% of US biz has social media policies today #sm61
@GetResults Correct. That is why must work with #legal to create policies, work with tool makers to meet today's rules #sm61
@j_fuji Not a fundamental shift acrossall industries, markets,countries #sm61
@GetResults Correct. That is why must work with #legal to create policies, work with tool makers to meet today's rules #sm61
@lucretiapruitt Many orgs still in early stages, using as push, not engagement. Early to say societal change but definite biz value #sm61
@j_fuji Not a fundamental shift acrossall industries, markets,countries #sm61
@lucretiapruitt With 100M Twitter users (10-15 M active), 400M Facebook users (70% outside US), still a small segment of our society #sm61
@lucretiapruitt Definitely agree with you. However, society has not changed much, #social still niche play. [more] #sm61
@lucretiapruitt Many orgs still in early stages, using as push, not engagement. Early to say societal change but definite biz value #sm61
@lucretiapruitt Definitely agree with you. However, society has not changed much, #social still niche play. [more] #sm61
@lucretiapruitt No doubt that some laws need to be revisited. However, #sm, as another channel, needs to play within the rules IMO #sm61
A1. Is that really the goal? Shouldn't we be pushing products to support regulatory requirements? #sm61
RT @Marc_Meyer: Today at noon EST @lucretiapruitt leads the #socialmedia tweetchat discussion. Topic? Social Media & the Legal Dept. #sm61
RT @Marc_Meyer: Quick reminder, next Tuesday we're going to have @lucretiapruitt hosting our #socialmedia #sm61 | What is next topic?
RT @KathyHerrmann: @vmaryabraham @sanchezjb @kseniacottman @nigellegg Thanks for convos today! #sm59 | Always gr8t
RT @sharonmostyn: Appreciate the RTs & great #sm59 convo with @JohnFMoore @karimacatherine @StephanieSAM @techguerilla @iMediaMichelle|Yes
Thanks everyone, learned a lot today, enjoyed your company and knowledge #sm59
@andrewmueller I enjoyed the discussion, thank you #sm59
Psst... @themaria, the correct answer for @danperezfilms question is yes :-) #sm59
RT @KathyHerrmann: @techguerilla Remember, you cant do ROI calc *until* you understand objectives & strategy. | Exactly #sm59
RT @techguerilla: @andrewmueller what is the ROI of taking that exec out to dinner? | Depends on the return :-) #sm59
RT @themaria: @andrewmueller ROI is key when measuring monetary returns, however not all SM yields monetary returns. #sm59 | Maria, we agree
@andrewmueller Correct, not only important metric. However, key part of biz case for social biz #sm59
RT @andrewmueller: Smart execs understand the relationship between ROI and KPI's and the advantages of brand lift #sm59 |Some yes. Most, no
RT @andrewmueller: Smart execs understand the relationship between ROI and KPI's and the advantages of brand lift #sm59 |Some yes. Most, no
RT @MikeFraietta: And cost savings. : If you want to convince execs of value of social biz must show ROI. #sm59 |Yes, part of the ROI
RT @AndrewMueller: I don't believe that at all! #sm59 | You are joking, right? :-)
If you want to convince execs of value of social biz must show ROI. Anything else will not sway majority of execs #sm59
RT @danperezfilms: @ckieff #sm59| Gr8t product/service is key for retention, agreed
@ActiveIngreds See my follow-up... Critical to define who to engage with #sm59
RT @dc2fla: @JohnFMoore Of course- and more generally, SM is only part/no silver bullet of Marcom strategy (pr, sales...) :) #sm59 | Yes
RT @jaffejuice: @JohnFMoore agreed; #sm will complement and enhance e-mail, 800-numbers, FAQ's...but also crowdsourced.. #sm59 | Yes!
RT @danperezfilms: Delivering great product with great service is 90% of the battle #sm59 | Disagree. Only 50%. Sales, Mktg other half
Reminder for #sm59 discussion. #sm is but one piece of a customer engagement strategy. Not a silver bullet
Great products, customer service, and #sm not always enough to keep customers coming back. Provide rewards for continued engagement #sm59
RT @MikeFraietta: @karimacatherine Automation can be useful.., but not w/ engagement. #sm59 |True, but automate to find who to engage with
A2: To get customers coming back focus on delivering REAL value to your customers #sm59
RT @sharonmostyn: RT @jaffejuice:.."evangelist" as an informal evolution of advocate and "ambassador" as formalization of process #sm59
A2: To get customers coming back focus on delivering REAL value to your customers #sm59
RT @sharonmostyn: RT @jaffejuice:.."evangelist" as an informal evolution of advocate and "ambassador" as formalization of process #sm59
RT @MikeFraietta: @karimacatherine Automation can be useful.., but not w/ engagement. #sm59 |True, but automate to find who to engage with
This Town's Not Big Enough For The Two of Us: Social Media Marketing (SMM) vs. Traditional Marketing
@auwebmanager Awesome! The post is now live at http://bit.ly/a1fSM2 and it is gr8t #socialmedia #gov20 #social
@elodiechizat Yes. See this far too often when channels are used purely for PR/Marketing, not for true engagement #socialmedia
RT @hkotadia: Social Media turning Marketers into Media Cos? http://bit.ly/ctn2RV #socialmedia #sCRM #CMO #marketing #brand #socialCMO #CRM
RT @sdholakia: [Press Release] @LithiumTech Drives More Than 100 Percent Growth in 2009 http://bit.ly/9Z4Uz8 #scrm #socialmedia | Congrats
RT @FilibertoSelvas: RT @kitson: "Over 70% of IT-led #socialmedia initiatives will fail." @Gartner_inc http://snipr.com/gart0202 #scrm #crm
RT @TAH99: http://bit.ly/6ISpiT Common-sense wisdom in Coke’s new social media policy #marketing #socialmedia | good
RT @TAH99: http://bit.ly/6ISpiT Common-sense wisdom in Coke’s new social media policy #marketing #socialmedia | good
..@drnatalie @waband #Forrester #Social #SCRM #customerservice #sm41 | Tech or strategy Natalie?
RT @GaryMcNeil: A VC view of 2010 with Accel Partners’ Rich Wong @rich_wong http://bit.ly/6t8NoY #parature #accel #scrm #socialmedia
RT @GaryMcNeil: A VC view of 2010 with Accel Partners’ Rich Wong @rich_wong http://bit.ly/6t8NoY #parature #accel #scrm #socialmedia
RT @ingridstabb: RT @LithiumTech [White Paper] Word-of-Mouth Marketing http://bit.ly/womm #scrm #socialmedia #fotf | Will review
RT @kitson: Per @jbernoff, @forrester has 20 analysts working on various aspects of #social technologies. #scrm #crm #socialmedia #fcf09
RT @CRMStrategies: RT @drnatalie: [United breaks guitars = result $180M negative] How calculated? #socialmedia #rnowuc #SCRM
RT @CRMStrategies: RT @drnatalie: [United breaks guitars = result $180M negative] How calculated? #socialmedia #rnowuc #SCRM
RT @CRMStrategies: RT @drnatalie: [United breaks guitars = result $180M negative] How calculated? #socialmedia #rnowuc #SCRM
@drnatalie Dr. Nat, what do you think of my analogy, Twitter is just the doorway to deeper discussions? #scrm #customerservice #socialmedia
@drnatalie Dr. Nat, what do you think of my analogy, Twitter is just the doorway to deeper discussions? #scrm #customerservice #socialmedia
My friend @ariegoldshlager shared: Why Are Web Sites So Confusing? http://bit.ly/vhfdn #scrm #socialmedia | Must read, thought-provoking
RT @hkotadia: The Power of Presence: My Top 33 to Follow from Blog World 2009 http://bit.ly/42SgE8 #sCRM #socialmedia | gr8t list
RT @hkotadia: The Power of Presence: My Top 33 to Follow from Blog World 2009 http://bit.ly/42SgE8 #sCRM #socialmedia | gr8t list
RT @jonnytee: Started using Gist as personal #SCRM RT @aaronstrout @jasonbreed .| There is no #scrm, there is #CRM using #socialmedia [more]
RT @jonnytee: Started using Gist as personal #SCRM RT @aaronstrout @jasonbreed .| There is no #scrm, there is #CRM using #socialmedia [more]
RT @mvacondios: RT @jasonbreed: @aaronstrout leading #socialmedia chat in 30 mins on #SCRM |Pls ask how #scrm overcomes past failure rates
RT @hkotadia: How To Apologize Online http://bit.ly/pwVoW #socialmedia #PR #sCRM #marketing | Good stats, good conclusions
RT @kitson: RT @jesus_hoyos @LithiumTech Online conf. for #socialmedia #CRM pros FREE http://bit.ly/socialcrmsummitreg #scrm #CRMe09|I am in
RT @drnatalie: @JohnFMoore [case studies]... well they are rolling in now! #customerservice #cctr #socialmedia | Thx Natalie, they're good
RT @Bodel: RT @drnatalie: #customerservice #socialmedia #scrm BP case study Lenovo SM effort-... http://tinyurl.com/rx9cwj | Good info
RT @mjayliebs: RT @AmberCadabra: Bad judgment is NOT unique to the social web. It's just amplified ... #socialmedia #scrm | Great #quote
RT @drnatalie: @JohnFMoore thanks for the CRM Mag shout out to article on ROI of #socialmedia : http://bit.ly/2FpviJ | Great piece
RT @kitson: Paul Greenberg @pgreenbe has a quick chat w/ @JohnFMoore: http://sn.im/jm0709 #scrm #socialmedia #crm | Thx for RT
RT @Emberr: @JohnFMoore Are you suggesting rehab??????? lol #socialmedia #beoriginal | Yes :-)
Twitter is the new crack cocaine, is it time to stop using? #socialmedia #beoriginal
RT @JohnRourke: @JohnFMoore Yes! Here's how to define it: http://www.bantamlive.com #scrm #crm #socialmedia | Not 140 but signed up for beta
RT @danpereira: Microsoft begins public test of Twitter-like service today. Sign up for the beta here: http://vine.net #socialmedia
