RT @Marc_Meyer: 30 mins. away! Noon EST How do you measure cmty health? Join us for #socialmedia tweetchat w/ your host @vargasl #sm129
RT @Marc_Meyer: We're one hour away from todays #socialmedia tweetchat with your host @tobydiva #sm125
RT @sonnygill: RT @Marc_Meyer: 10 minutes until todays #socialmedia tweetchat with @sonnygill. Today we talk about Social centers of excellence #sm124
RT @Marc_Meyer: So the underlying theme here is that good blog content can drive lead gen and sales. #sm123
RT @Marc_Meyer: So the underlying theme here is that good blog content can drive lead gen and sales. #sm123
@ShellyKramer - when it is just an infomercial and not in any way engaging I don't think you are going to have return visits. #sm123
Agreed! so many in my industry use blog to post demo videos. RT @FuelOnline: @ShellyKramer #sm123 BLOG should NOT be a sales pitch #sm123
Agreed! so many in my industry use blog to post demo videos. RT @FuelOnline: @ShellyKramer #sm123 BLOG should NOT be a sales pitch #sm123
Yes! RT @bdionline: A1 Corp blogging should humanize your #biz and give your employees a voice. Let them speak about their expertise #sm123
Yes! RT @bdionline: A1 Corp blogging should humanize your #biz and give your employees a voice. Let them speak about their expertise #sm123
RT @ShellyKramer: Apologies in advance for the firestorm of If you want to know about Corp Blogging + Sales, come join us. #sm123
@ShellyKramer - me too! #sm123
RT @ShellyKramer: Join us for #sm123 Today, 12 noon EST, Corporate Blogging and Leads + Sales - who's in?
RT @JasonFalls: Q1: Referring to @webby2001's article here: http://lnkd.in/qdaKz - Do you trust the results you're getting in your measurement? #sm114
RT @JasonFalls: Q1: Referring to @webby2001's article here: http://lnkd.in/qdaKz - Do you trust the results you're getting in your measurement? #sm114
RT @Marc_Meyer: Are you a social brand or a social business? Find out w/ @britopian at noon for todays #sm113 #socialmedia tweetchat #sm113
RT @BethHarte: 30 minutes until #socialmedia chat on Social Content Mgmt. http://hashtagsocialmedia.com/blog follow along on #sm102 (I'll be moderating.)
RT @AppleBoxStudios: RT @digiphile: Im hosting a #sm99 chat at 12 PM today. How is #socialmedia shaping world politics? Watch http://english.aljazeera.net #sm99
RT @JasonFalls: Okay! #sm91 #socialmedia chat on radical transparency in social media coming up in 10 minutes. If not interested, tune me out for an hour.
RT @Marc_Meyer: less than 30 min.'s till todays #socialmedia tweetchat with @ccarfi about the social customer..#sm84
RT @Marc_Meyer: less than 30 min.'s till todays #socialmedia tweetchat with @ccarfi about the social customer..#sm84
RT @Marc_Meyer: Thanks everyone for your participation in todays #socialmedia tweetchat. Next weeks host is @jdlasica #sm60 See u then #sm59
Agree! RT @jaffejuice: @themaria customer service is the new crisis communication #sm59
RT @jaffejuice: idea behind retention as new acquisitionis no longer passive/back office/static/defensive;countering churn/attrition #sm59
to my followers - I'm jumping into a chat, please don't unfollow just ignore for the next hour. Or join in! #sm59
RT @Marc_Meyer: FYI 2day at noon EST @jaffejuice hosts #socialmedia chat topic? Is retention the new acquisition in social media #sm59
Thanks @treypennington and all the #socialmedia experts. I always learn so much from these chats! #sm56
RT @treypennington: #sm56 Checklist: Open up, put up, shut up, listen up, give out, invite in, forget yourself, embrace others… #sm56
Q3 - need to get more of my co-workers involved. #sm56
Like this!! RT @SeeboldMarCom: Q3:checklist for becoming more social: learning to show not tell through greater use of video/photos #sm56
Like this!! RT @SeeboldMarCom: Q3:checklist for becoming more social: learning to show not tell through greater use of video/photos #sm56
RT @KevinLyons: re: Q2 Customer Initiative. Customers are starting to beat brands to SM. Some by demand. Some by crisis. #sm56
RT @ActiveIngreds: if innovative, it should feel like you are at the top of a roller coaster - totally excited, sick to your stomach #sm56
RT @ActiveIngreds: if innovative, it should feel like you are at the top of a roller coaster - totally excited, sick to your stomach #sm56
@elhoust - I am finding it hard to find a "company" that is similar to ours that we can use as test case. BestBuy, Ford, 2 different #sm56
@elhoust - I am finding it hard to find a "company" that is similar to ours that we can use as test case. BestBuy, Ford, 2 different #sm56
RT @chrissfife: @Marc_Meyer Hire a sociologist? hee hee #sm56
Hi, sorry joining late was on a conference call. #sm56
Thanks to @tacanderson for moderating today's chat #sm55 - sorry my connection right there at the end. always great information.
@tacanderson a score card can show you where you are, or where you have been. how do you get it to show where you should be? #sm55
@jenhale - How do you measure Buzz? #sm55
Agree!!! RT @brightmatrix: SM metrics are sticky; but SM channels are each different languages. No real apples-to-apples comparison. #sm55
Isn't the end goal that your company/event/service is talking and being talked about (in a good way)? how do you measure that? #sm55
RT @Marc_Meyer: FYI, there is a #socialmedia tweetchat just starting up with host @tacanderson. Use the hashtag #sm55 to join #sm55
RT @Marc_Meyer: FYI, there is a #socialmedia tweetchat just starting up with host @tacanderson. Use the hashtag #sm55 to join #sm55
RT @tacanderson: Q1: What type of planning should go into your social media campaigns? What is your process? #sm55
This Town's Not Big Enough For The Two of Us: Social Media Marketing (SMM) vs. Traditional Marketing
RT @JoeKikta: On a positive side, if you always wanted to buy a Toyota, but couldn't afford the premium prices, I imagine they'll be coming down... #sm47
can anyone give me a good explanation of the difference between "community" and "tribe"? #socialmedia, #eventprofs
can anyone give me a good explanation of the difference between "community" and "tribe"? #socialmedia, #eventprofs
Fox tv, has you interact with the stars of a particular show-they don't try to sell 2 u-engage on new level-c show w/ stars brilliant! #sm42
RT @Marc_Meyer: As we wind down this weeks #socialmedia, went by in a blur. I have to thank @shashib for pushing this convo forward #sm41
RT @Marc_Meyer: As we wind down this weeks #socialmedia, went by in a blur. I have to thank @shashib for pushing this convo forward #sm41
AGREE!! RT @jsandford: @Marc_Meyer Unfortunately, measurement processes get diluted when you get more hands in the mix. #sm41
AGREE!! RT @jsandford: @Marc_Meyer Unfortunately, measurement processes get diluted when you get more hands in the mix. #sm41
RT @wileyccoyote: just like w small children, the key is to respond quickly and often to encourage positive behavior #sm41
RT @pamhoelzle: Its about serving and engaging- and if the leaders of the org arent modeling it you cant process it into the culture #sm41
do you see a hybrid of a call center and social media team? #sm41
do you see a hybrid of a call center and social media team? #sm41
Call centers can be made more effective if they are given the knowledge and training. Just script reading isn't Customer Service. #sm41
Call centers can be made more effective if they are given the knowledge and training. Just script reading isn't Customer Service. #sm41
IMO, customers who feel ignored are most dissatisfied. If they feel you truly tried to "help/resolve" even if outcome is different #sm41
IMO, customers who feel ignored are most dissatisfied. If they feel you truly tried to "help/resolve" even if outcome is different #sm41
RT @sharonmostyn I think with todays #socialmedia technology, people are telling about both good & bad experiences-I know I am #sm41
RT @sharonmostyn I think with todays #socialmedia technology, people are telling about both good & bad experiences-I know I am #sm41
@rohitbhargava - thanks to you and everyone for the excellent #socialmedia chat today. always learn so much! #sm34
@rohitbhargava - thanks to you and everyone for the excellent #socialmedia chat today. always learn so much! #sm34
RT @laurenrubin: @rohitbhargava a tip: dont tweet press releases. make news more open to discussion, not closed for dictation. #sm34
@rohitbhargava - thanks to you and everyone for the excellent #socialmedia chat today. always learn so much! #sm34
RT @laurenrubin: @rohitbhargava a tip: dont tweet press releases. make news more open to discussion, not closed for dictation. #sm34
like this! RT @jenhale: @rohitbhargava In a word: Communicate. Everything you have, you dont have and you wish you had. #sm34
like this! RT @jenhale: @rohitbhargava In a word: Communicate. Everything you have, you dont have and you wish you had. #sm34
like this! RT @jenhale: @rohitbhargava In a word: Communicate. Everything you have, you dont have and you wish you had. #sm34
like this! RT @jenhale: @rohitbhargava In a word: Communicate. Everything you have, you dont have and you wish you had. #sm34
@miguelallano - think it is simpler than that you are or you aren't authentic & transparent, what is learned is the guts 2 be yourself #sm34
@miguelallano - think it is simpler than that you are or you aren't authentic & transparent, what is learned is the guts 2 be yourself #sm34
being authentic is also owning up to a mistake and working on fixing it. #sm34
being authentic is also owning up to a mistake and working on fixing it. #sm34
AGREE! RT @hcdelp: #sm34 @tracybb And being a great comp rep can get you a personal reputation, but its not a prerequesite. #sm34
AGREE! RT @hcdelp: #sm34 @tracybb And being a great comp rep can get you a personal reputation, but its not a prerequesite. #sm34
AGREE! RT @hcdelp: #sm34 @tracybb And being a great comp rep can get you a personal reputation, but its not a prerequesite. #sm34
that is how I started, rather mess "privately" than comp. RT@rohitbhargava: Do u need a personal brand w/SM 2"practice"? #socialmedia #sm34
that is how I started, rather mess "privately" than comp. RT@rohitbhargava: Do u need a personal brand w/SM 2"practice"? #socialmedia #sm34
RT @Marc_Meyer: Todays #socialmedia topic is: Twankers, Rock Stars & Gurus – Authenticity In A World of Exploding Egos #sm34
RT @Marc_Meyer: Todays #socialmedia topic is: Twankers, Rock Stars & Gurus – Authenticity In A World of Exploding Egos #sm34
@jacobm - nice job of moderating a lively bunch of very smart people! thanks for all the input. #sm33
@Veribatim - I was hoping you would tell me. #sm33
@Veribatim - I was hoping you would tell me. #sm33
easy to measure if pple are buying, hard to measure if they r talking about, IMPOSSIBLE to measure if they are thinking about you #sm33
easy to measure if pple are buying, hard to measure if they r talking about, IMPOSSIBLE to measure if they are thinking about you #sm33
Agree, I think that is why they resort to "bottomline" RT@Dmattcarter Trouble is many companies monitor without knowing what or why. #sm33
@jonnytee @jacobm I think the easiest measurement is driving traffic - traffic an conversion rates. #sm33
Join me! Today's #socialmedia Tweetchat led by @jacobm on Social Media’s Impact on Business (and ROI) will be using the hashtag #sm33 #sm33
I was just in #socialmedia (#sm32) at noon. great chat btw #assnchat
@edeckers - thanks! I will check it out. want to figure out best way to measure, but don't want to spend $$ on it just yet. #sm32
@jasonfalls - great chat today! thanks for providing great information and great group of smart people. #sm32
@edeckers agree with website as hub. do most use google to measure their activity? #sm32
@4byoung so Google is your "hub" for all your activities? #sm32
Like it! @edeckers Instead of Twitter lists and #FF, why not give #Tweetimonials? 140 characters of WHY you really like one person #sm32
@dbevarly but is the message "helpful" or self-serving? to me that is what determines the value.
#sm32
@ikepigott If I connected with them originally thru social media - then yes, I would expect them to be *there* when I have a question #sm32
YES rt@dariasteigman Info & professional dev. are huge values. Where else can u crowdsource globally, quickly from so many smart ppl? #sm32
@ikepigott - not a MUST have, but a NICE to have that option. open transparent and honest conversations, that is what I like. #sm32
agree - @JasonFalls But there's a difference in pushing and just taking opportunities to talk about their products. Build trust->chat. #sm32
I don't mind companies wanting to connect to help me w/ customer service help. just don't push your products on me cuz I will leave #sm32
AGREE! RT@Marc_Meyer I'd like to see people using it less as a utility to pimp and more as a means to connect #sm32
@JasonFalls I still feel that there is more "hype" to live thru but the more exposure one has, the better u can see thru the bs - imo #sm32
about to participate in a chat about #socialmedia, please filter me rather than unfollow me. thanks! #sm32
RT@Marc_Meyer Todays #socialmedia chat with @jasonfalls will be using the hashtag #sm32..should make a big difference in the #socialmedia
RT@jasonbreed want to thank @ScottMonty for engaging in this week's chat. Great insights, Great Work! go #Ford! #socialmedia #socialmedia
RT@jasonbreed want to thank @ScottMonty for engaging in this week's chat. Great insights, Great Work! go #Ford! #socialmedia #socialmedia
@ScottMonty on your teams, do you have many interns? #socialmedia
@elhoust I also like YouTube and Flickr to create a bit of buzz around the event. #socialmedia
RT@saramiller but how do you id "influencers" among them? influencers vs. brand champions. or same thing? #socialmedia
RT@saramiller but how do you id "influencers" among them? influencers vs. brand champions. or same thing? #socialmedia
RT@saramiller but how do you id "influencers" among them? influencers vs. brand champions. or same thing? #socialmedia
RT@ScottMonty It's lift in awareness, opinion & consideration, as well as PR impressions & content engagements #socialmedia
RT@ScottMonty It's lift in awareness, opinion & consideration, as well as PR impressions & content engagements #socialmedia
Just realized that Scott Monty is joining #socialmedia chat today. just re-arranged my schedule.
going to miss #socialmedia chat today. somebody take good notes please.....
@aaronstrout Need to run to a meeting - great job hosting! #socialmedia
@aaronstrout Need to run to a meeting - great job hosting! #socialmedia
rt@jasonbreed cust have changed how communicate & want 2b communicated with. #scrm canhelp comp. meet that cust expectation #socialmedia
rt@jasonbreed cust have changed how communicate & want 2b communicated with. #scrm canhelp comp. meet that cust expectation #socialmedia
rt@jasonbreed cust have changed how communicate & want 2b communicated with. #scrm canhelp comp. meet that cust expectation #socialmedia
Q3: if you are in a *conversation* with customer, then it is easier to short circuit any issues #socialmedia
Agree! RT@elhoust The key to quality SCRM is keeping the customer happy while tracking their value through the sales process #socialmedia
#socialmedia @aaronstrout- I agree to a point, but this allows you to *show* how much you care as you address their issues in a visible conv
What customer doesn't like to feel that they are special? gives you that opportunity to make them feel like they r yr favorite #socialmedia
RT@jerrycameron Coke adopts new approach "precision marketing" versus "spray and pray" http://ow.ly/uazc #marketing #socialmedia #engagement
RT@jerrycameron Coke adopts new approach "precision marketing" versus "spray and pray" http://ow.ly/uazc #marketing #socialmedia #engagement
going into chat about #socialmedia feel free to filter me. or better yet, join us!!
@TDefren Thanks for moderating fast paced chat. #socialmedia
@TDefren Thanks for moderating fast paced chat. #socialmedia
@Marc_Meyer-agree! first you should ask, "how can I help my customer?" #socialmedia
@Marc_Meyer-agree! first you should ask, "how can I help my customer?" #socialmedia
@ckieff - isn't SM supposed to be to get you and your customer/clients to talk to each other - why can't employees do that? #socialmedia
@Marc_Meyer - really feel that multiple voices adds to making a company seem *real*, like views from different floors of a bldg #socialmedia
Yes, IMO, otherwise it is just another campaign rt@ckieff But isn't the multitude of messages the true benefit of social media? #socialmedia
Yes, IMO, otherwise it is just another campaign rt@ckieff But isn't the multitude of messages the true benefit of social media? #socialmedia
@Marc_Meyer - I agree, I like getting different "flavors" of the message per different POVs. #socialmedia
@Marc_Meyer - I agree, I like getting different "flavors" of the message per different POVs. #socialmedia
#socialmedia @JoeKikta - Agree, find them within the organization.
#socialmedia @JoeKikta - Agree, find them within the organization.
I am part of a team that "represents" the brand. None of us share the same personality. Think that makes it more real.#socialmedia
Prefer to interact with person. when it is the company, it comes with different expectations. #socialmedia
Getting into chat about Social Media - feel free to filter me. #socialmedia #socialmedia
rt@Marc_Meyer "want to thank @britopian & everyone for solid chat" #socialmedia
rt@Marc_Meyer Having more $$ doesn't mean that your co. is going to use SM better - I agree but you can make more mis-steps. #socialmedia
roi-I signed up for seminar bcuz I was gived a code on twitter for a discount. that is one way a co. can increase sales #socialmedia
it has been said before that Social Media is just one tool in the marketing toolbox. you get out of it what you put into it. #socialmedia
@Marc_Meyer -exactly - it is the latest buzz word but they aren't prepared for giving direction. but it should be more personal #socialmedia
should the social media initiative be defined by CEO? #socialmedia
should the social media initiative be defined by CEO? #socialmedia
@stevencorush - agreed, people need to be able to trust you so you need to respond to real questions with real answers. #socialmedia
Listen, particpate, b compelling - isn't that how you build credibilty? #socialmedia
