Yes, but they have 2 b involved.RT @comcastcares I have seen PR and marketing people try to do service in social media, does not work! #SM50
RT @comcastcares: Q3: How do companies prepare for social customer service? #SM50 #SocialMedia
@cmwooll With the right people on the bus the direction has to be determined to stay on course. HR helps determine destination. #sm50
Ditto. RT @sharonmostyn: IMO C-level down drives change re: who drives the change in culture? My opinion is Customer & service agents #SM50
To me, poor customer service starts with "YOU NEED TO..." How about changing that culture to start with? #sm50
Agree. RT @cmwooll It is only if the local level ever changes based on the top's influence. For Comcast, that hasn't been the case. #SM50
RT @comcastcares Companies that fail to embrace SM will be choked out by it. It reminds customers that real people are behind a brand. #sm50
@comcastcares: Do you provide customers with hashtags that enable you to see trends on issues? #sm50
Would the Chief Customer Officer handle all complaints/issues? If so, how to prioritize? If not, how to organize and dissect? #sm50
RT @comcastcares: Q1) Customer Service is new mkting, other discuss convergence of PR, Mkting, Service. What is it? Who owns it? #SM50
@ingagenetworks #hiring #lansingjobs for #socialmedia #webdevs and more! Info: http://bit.ly/8XU1da
RT @jasonbreed: #socialmedia chat today noon EST w/ @KrisColvin moderating- Topic: Social Integration into Biz www.hashtagsocialmedia.co ...
RT @jasonbreed: Less than hour until event @ www.hashtagsocialmedia.com. Discussion by @bethHarte on future of #socialmedia for business.