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MarkTamis
@MarkTamis
twitter: @MarkTamis
#sm tweets: 13
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@techguerilla do what you say you'll do, provide the #cxp the customer expects, be it in #smm #custservice #sales - nothing new here #sm76
@mjayliebs wrt privacy : opt-in, explain what you will do w/ data, how it will help customer #sm76
integration #socialgraph, Tx data, smactivity, BI - all very well, but how do you organize for acting on actionable insights #sm76
integration #socialgraph, Tx data, smactivity, BI - all very well, but how do you organize for acting on actionable insights #sm76
@rwang0 there are very few consultancies/agencies with necessary understanding or experience to help orgs #sm76
@kseniacoffman @anikethdsouza see here: http://tinyurl.com/2uempzv #sm76
@ekolsky actionable insights indeed, but need to be organised to take action #scrm #sm76
also, not only use tools, but adapt organisation to deal with #social customer #sm76
existing audience seeing value in #sm to exchange w/ cos #sm76, orgs need to adapt
RT @prem_k: My latest: In search of a maturity model for Social CRM / Social Business : http://ff.im/-ebG3p #scrm #socialmedia #e20
RT @drnatalie @mjayliebs R in CRM has 2 B REAL=relationship. #sm41 | ->scaling issue. rock star 2 fans analogy closer 2 what is attainable?
RT @mjayliebs: The challenge (personal goal) for 2010 is to scale engagement, very complex problem - #sm41 | not only personal...
RT @sdholakia: RT @merigruber 3 Engaging Platforms – Seriosity, @Spigit, @LithiumTech Blog http://ow.ly/Ff24 #BizEx #scrm #socialmedia