@iMediaMichelle beer...popsicles? You just rocked my world. #sm70
@danperezfilms Hallelujah #sm70
@danperezfilms Hallelujah #sm70
Another RT @danperezfilms focus should still b delivering great product/service @comp. price w excellent cust svc.When did that break? #sm70
Thanks to the guys over at #sm70 and @jaybaer @danperezfilms Good chat, as always. Dan, are you sure we're not the same person? #sm70
@jaybaer I think if you watch what you're saying it will be pretty obvious if they're a raving fan or not. #sm70
@jaybaer I think if you watch what you're saying it will be pretty obvious if they're a raving fan or not. #sm70
@KathyHerrmann It's not like we're asking the world. Just treat your followers, big or small, like any other human being. #sm70
@Marc_Meyer @jayber A better way of looking at it is what can your Co. do for the SM space. Results will follow. #sm70
RT @brightmatrix: @jaybaer Shouldn't all customers be treated equally, regardless of "influence"? And by equally, I mean "well"? #sm70
RT @ambercleveland: @jaybaer A3 think cos should treat ALL customers well, just b/c one doesn't have "klout" today doesn't mean they wont tom #sm70
RT @brightmatrix: @jaybaer Shouldn't all customers be treated equally, regardless of "influence"? And by equally, I mean "well"? #sm70
RT @ambercleveland: @jaybaer A3 think cos should treat ALL customers well, just b/c one doesn't have "klout" today doesn't mean they wont tom #sm70
@Ldecosse @iMediaMichelle @themaria afterall, it is THEIR brand. They're going to live or die by it. #sm70
@nateriggs I'm coming from a marketing perspective, not b2b. We can talk more after chat if you wish, but marketing != advertising. #sm70
Always find myself agreeing with @danperezfilms RT: Cust always calls shots for *successful* companies, whether using #sm or not. #sm70
Well said RT @EdHartigan @jaybaer I think agencies can be a company's ears but not their mouth! #sm70
Well said RT @EdHartigan @jaybaer I think agencies can be a company's ears but not their mouth! #sm70
@nateriggs I tend to use a more classical definition. Only way to profit (long term) is thru solving problems (ie partner w customers) #sm70
RT @danperezfilms: @jaybaer @rebeccawoodhead When did the customer stop calling the shots? #sm70
@LDecosse I would argue that they're not really getting the marketing mindset then. Maybe they need to hire new people ;) #sm70
@LDecosse Awesome :) Glad to hear it. #sm70
@nateriggs isn't that what Marketing (not advertising) is all about? Servicing customers is the only way to be profitable. #sm70
@LDecosse why? I think we're probably defining marketing oriented differently. I define it as 'equitably solving cust. problems' #sm70
@LDecosse why? I think we're probably defining marketing oriented differently. I define it as 'equitably solving cust. problems' #sm70
RT @techguerilla @themaria why awful to not find on twitter? u rlly thinki customers (at this point) hold that against a company? #sm70
@nateriggs @jaybaer Whether it's the marketing dept. or not, in theory shouldn't everybody in your company be marketing-oriented? #sm70
@ideasurge @elhoust Yes, there has to be some room for Hintzberg's Emergent Strategy. #sm70
@techguerilla guess the point is that surface level engagement isn't sufficient. #sm70
@techguerilla ok. we can agree on that. we could get nitpicky on the def. of engagement but I think we're on the same page =) #sm70
@techguerilla @jaybaer but is 'pushing' really engaging? #sm70
What about when it doesn't know who its customers are and what makes them tick? #sm70
What about when it doesn't know who its customers are and what makes them tick? #sm70
