@jodiontheweb: you're quite welcome! :) #sm72
@caley @teresabasich @elhoust thanks for joining us and offering your experience & ideas! #sm72
this quest just in #sm72 RT @cbugchallenge: how to overcome negativity in the community, any ideas you can share?
Thanks again to @Mark_Meyer for inviting me to host #sm72. And thanks to all of you for joining us! Some great points
RT @jsandford You have to observe and watch for community needs. Don't force tools/concepts on it. Let it evolve and then help it. #sm72
RT @ChristinaKudym Stay involved, Stay current, Empower your members, Empower your staff, have the right metrics in place. #sm72
RT @Caley: Find a way, MAKE a way, for everyone to stay involved and take ownership. #sm72
RT @dbevarly: make it your primary one-stop-shop of your web presence #sm72
RT @brightmatrix Keep members notified of new/updated content, reg (but not too frequent) engagement, encourage them to talk there #sm72
Last Quest - What are your tips for sustaining the momentum of a community #sm72?
@techguerilla I agree. It's such an important position. I am training someone who has no product knowl. I lean towards the nurturing #sm72
I see communities being shut down - Ning communities being moved to Facebook #sm72
@AmberCadabra I found it interesting that people don't understand the definition of 'community' offline #sm72
@ambercleveland I think that a person must have the nurturing skills to feel successful as a community manager #sm72
@miketempleton My favorite ones are the ones that I can go to when I need help & a passionate community offers assistance #sm72
great conversations happening here! thanks to everyone :) on to the next question #sm72
great conversations happening here! thanks to everyone :) on to the next question #sm72
@Marc_Meyer great question - the big quest is - are the skills more important or the passion for the product? #sm72
RT @elhoust: Yes! RT @chrissfife 3 types: Influencers, Participants & Listeners. Comm's often nd a push 2 kp topics lively #sm72
RT @elhoust: Yes! RT @chrissfife 3 types: Influencers, Participants & Listeners. Comm's often nd a push 2 kp topics lively #sm72
and my present company doesn't have a branded community - but I consider all our stakeholders online as 'my community' #sm72
@elhoust I just realized that my defn of 'Community' is very broad. I consider staff the most important community. #sm72
@elhoust I just realized that my defn of 'Community' is very broad. I consider staff the most important community. #sm72
RT @Marc_Meyer: I speak from experience that in community manager, it is better to be seen than heard #sm72
RT @ambercleveland: If there isn't a community manager, it seems that the members disengage and that the content becomes stale. #sm72
RT @Marc_Meyer: I speak from experience that in community manager, it is better to be seen than heard #sm72
RT @ambercleveland: If there isn't a community manager, it seems that the members disengage and that the content becomes stale. #sm72
RT @40deuce: I personally try to let the community I "manage" do their own thing, but I interact and share new info with them #sm72
@CoryOBrien asked does every brand need a community? #sm72 > What's a brand w/out brand visibility?
@KaryD agreed - the community role definitely needs to be empowered. If it's pushed into a silo it will fail. #sm72
@brightmatrix I always view it as an opportunity. (rather than talk about problems :) ) but yes! great idea #sm72
@dibbler46 exactly - everyone jumps into the 'what' before they ask/solve the 'why' #sm72 (resources will be given to a good 'why')
Quest 2 What do we do with communities we have created? Do they need a community manager or can they be self-sustaining? #sm72
@AppleBoxStudios a startup has the amazing opportunity to find new markets (their comm's r out there too) #sm72
@jsandford I agree & my philosophy now is find them & go to your community. #sm72
@JonnieJensen yes, they start with the tactical first. (Campaigns first). That's when the resource issue rears it's head #sm72
RT @JonnieJensen: SM act should have a long term foundation of resource and commitment Campaigns will need their own resource on top #sm72
@ottawagoodtime maybe you would share how you have done both re: integrating long term comm building and campaigns - getting resources #sm72
@ottawagoodtime maybe you would share how you have done both re: integrating long term comm building and campaigns - getting resources #sm72
@AppleBoxStudios agreed that before you can request internal resources, you need a plan with objectives for your comm #sm72
before we talk about resources, maybe we should step back - the big question is 'Is there a strategy?' #sm72 thoughts on that?
@ambercleveland we're happy to have you here, but we'd love to hear your thoughts too! #sm72
@brightmatrix: #sm72 we can talk about both internal and external - don't you think that both have sustainability challenges?
Quest 1 - How do you plan resources for the lifespan of a social media engagement? Or do you plan for campaigns? #sm72
The topic today is Community Sustainability - we'll be doing 4 questions each spanning 15 min's #sm72
@Marc_Meyer Thanks for inviting me to host, Marc. Community sustainability is key. Anyone can build one, but ... #SM72
Community managers, come talk about Community Sustainability at noon est today #socialmedia tweetchat #sm72
Join me today at noon to talk about the lifespan of an online community. I'm hosting #socialmedia tweetchat #sm72
This Town's Not Big Enough For The Two of Us: Social Media Marketing (SMM) vs. Traditional Marketing
@dariasteigman It was nice to meet you today too! :) I look forward to future conversations #socialmedia
@LBaehrUSAA no doubt - so the question is does it start top down? or bottom up? #socialmedia
@sonnygill totally agreed on the control issue - can they let go of control? #socialmedia
@BethHarte are companies comfortable w/ open comm between their employees? are they transparent internally? #socialmedia
@dariasteigman the roadblocks are fear & lack of knowledge by mgt - education is the first step & a big one #socialmedia
