RT @andrewmueller: @billsaysthis I don't think "get what they want" applies to indiduals but ... #scrm #sm76 I knida meant customers :)
RT @billsaysthis: @chrisabutler @AndrewMueller Ends don't justify the means, is what I meant to express #scrm #sm76 | Hmmm Customer is King?
RT @billsaysthis: @AndrewMueller @chrisabutler Wow, "as long as they get what they want" ... orthogonal to values #scrm #sm76 |Whose values?
RT @jasonbreed: great work @rwang0 and participants! full transcript here http://hashtagsocialmedia.com/event/76 #sm76
RT @mjayliebs: @chrisabutler what if it is not an issue, wd like to think #scrm goes beyond issues, no? #sm76 | Depends wt u mean by issue
RT @rwang0: Thanks everyone. catch you at the next event #sm76. #scrm | Thanks Dude!
My view has long been that #scrm is totally anarchistic from the cust POV - we just have to be agile enough to 'get it' #SM76
RT @themaria: @ekolsky @chrisabutler yeah but a transparent exp is part of getting what you want, no? #sm76 | I just want issues solved
My view has long been that #scrm is totally anarchistic from the cust POV - we just have to be agile enough to 'get it' #SM76
Controversial Q: Why do our custs care about transparency or anything so long as they get what they want.To me that core to #scrm #SM76
RT @ekolsky: @KathyHerrmann you can totally have trust w/o transparency - just do what you say you were going to do. #SM76 #SCRM | YUP!
RT @AppleBoxStudios: Is there any value of #scrm 2 enterprise whose cust are not social? #sm76 | EVERYONE is social,just not all in same way
RT @andrewmueller: @mjayliebs Seems that Customer Service is a logical first implimentation for #SCRM, no? #sm76 | In synch with my thoughts
RT @misskatiemo: seems that companies need to be prepared to act on info before jumping into #scrm #sm76 If doing that you are doing SCRM
RT @ekolsky: RT @mjayliebs: Make sure that #scrm does not become another silo, data, process nor organizational #sm76 | YES YES YES :)
RT @ckieff: For me the real trick for #CRM is to be more useful than time consuming. Adding social to any CRM is problematic. #sm76 | WHY?
RT @ekolsky: #SM76 #SCRM - doing Social w/out integration into the corp systems brings very ltd, if any value,
RT @rwang0: As every vendor builds a linkedin, twitter or facebook integration, that's not #scrm but it's a start. #scrm #sm76 | Sensible
RT @anikethdsouza: what is SCRM when there is so much chaos and confusion over it..! #sm76 | Whatever you want it to be as long as it works
RT @mjayliebs: #scrm is 20% tech, the rest is hard work, strategy and planning (HT - @ekolsky) #sm76 | I'll mostly agree but don't overplan!
RT @rwang0: Social CRM not replacement for CRM.I it's a way to augment & reach a new audience. #sm76 | I believe #scrm is superset of #crm
This Town's Not Big Enough For The Two of Us: Social Media Marketing (SMM) vs. Traditional Marketing
Ok, had a good look at gist.com, it works but I have no clue what I would use it for.Not a Social CRM tool but certainly a #socialmedia tool
RT @hkotadia: Importance of Social Media http://bit.ly/91RaEk #sCRM #CRM #PR #CMO #socialCMO #innovation #leadership #socialmedia
RT @hkotadia: Importance of Social Media http://bit.ly/91RaEk #sCRM #CRM #PR #CMO #socialCMO #innovation #leadership #socialmedia
RT @hkotadia: Importance of Social Media http://bit.ly/91RaEk #sCRM #CRM #PR #CMO #socialCMO #innovation #leadership #socialmedia
