RT @jasonbreed: noon est chat w/ @johncass on Content & Engagement Strat in #socialmedia www.hashtagsocialmedia.com/blog follow #sm51
Great chat today. Thanks to @comcastcares @marc_meyer and @jasonbreed for organizing! #sm50
RT @jasonbreed: Great service happens from a series of defining moments. details matter. manage to the entire experience..aww yea #sm50
@comcastcares hey hey - I've seen PR people that do work well in #socialmedia :-) #sm50
@comcastcares #SocialMedia tools are not the right cust serv tools for everyone. Get good people and get the #SM stars, rinse, repeat #sm50
@jsandford You get good people and give them the tools that work for them. #sm50 #sm50
@LoriBurke Shout out to my HR peeps :-) #sm50
@socialtality Great to Tweet you :) #sm50
@comcastcares @Zack_Hanebrink Very true. The 'copy cat' is rarely as effective as the original because it isn't genuine. #sm50
Q3 Companies need a crisis plan in place before jumping into social cust serv... Just in case it goes south fast. #sm50
@comcastcares Q3 have to start out listening, to understand the language that is being used. #sm50
@Zack_Hanebrink Definitely agree - @comcastcares is a model that will be replicated this year #sm50
@comcastcares You have to get the right people on the bus to deliver customer service... which is an HR role, would CCO be under HR? #sm50
@karimacatherine @Marc_Meyer or receive the next round of bailout money :-) #sm50
@_jon_edwards You can't change a culture overnight, but we've seen @comcastcares demonstrate there is a shift. #sm50
@dariasteigman By having multiple employees delivering good relationships, then you've scaled experience #sm50
@comcastcares Customer can make demands, but you still need a strong leader to implement change #sm50
You can't scale relationships. You have to be genuine. #sm50
@comcastcares @jon_edwards I disagree. Customer Service is a top down culture #sm50
@printpage Where are you? #sm50
@socialtality PR & Mktg are looking to build relationships and anticipate relationship issues. Cust Serv is what happens on frontline #sm50
Yep - RT @Marc_Meyer: In other words, customer service scales by distributing the responsibility and ownership across the board.. #sm50
Yep - RT @Marc_Meyer: In other words, customer service scales by distributing the responsibility and ownership across the board.. #sm50
RT @newtbarrett: Famous SNL routine on customer service concludes, "I only authorized to say Im sorry." #sm50
@socialtality No, marketing and PR are proactive relationship management NOT customer service #sm50
@comcastcares easy for CEO to listen on #socialmedia because there are automatic notifications in place #SM50
If we add in transparency to the issue, you cannot have true PR / Mktg without customer service #sm50
@jsandford Yes, but if the dealer treats you right, you'll remember them when you are ready to buy #sm50
@jsandford Yes, but if the dealer treats you right, you'll remember them when you are ready to buy #sm50
10 minutes out from #sm50 tweetchat w @comcastcares - at @ingagenetworks
Challenge to #sm2010 speakers to make pedictions of NEW #socialmedia features ... Not "more of" ... What are your new sm predictions?
You are already on #socialmedia even if you don't have an account. #smcsf
#SocialMedia predictions about to start at #smcsf thanks to Citrix for hosting
In #socialmedia more turns out to be less. Clive Thompson: In Praise of Online Obscurity http://bit.ly/5dz9Hs (via @printpage @wired)
@Marc_Meyer There are different ways to listen and stay connected. Sometimes we forget the old school relationships :) #sm43
@Marc_Meyer There are different ways to listen and stay connected. Sometimes we forget the old school relationships :) #sm43
@MaryAnnHalford @marc_meyer Is fundamental in understanding your audience & building relationships. Listening is 'communications 101' #sm43
@MaryAnnHalford @marc_meyer Is fundamental in understanding your audience & building relationships. Listening is 'communications 101' #sm43
@MaryAnnHalford @marc_meyer "Listening" to the pulse of the community is good practice for reporters, PR people, community managers. #sm43
@Marc_Meyer 'listening' is a function of traditional media & media relations. Maintaining a pulse always beneficial in strategy dev. #sm43
@Marc_Meyer 'listening' is a function of traditional media & media relations. Maintaining a pulse always beneficial in strategy dev. #sm43
Great questions... RT @jasonbreed: @maggiefox: 12 noon EST today for #sm43 tweetchat about the Social Media RFP: http://bit.ly/6kyJN8
Great questions... RT @jasonbreed: @maggiefox: 12 noon EST today for #sm43 tweetchat about the Social Media RFP: http://bit.ly/6kyJN8
RT @jasonbreed: #socialmedia chat today noon EST w/ @KrisColvin Topic Social Integration into Biz http://bit.ly/7j8Wo follow #sm42
@thebrandbuilder @jasonbreed @marc_meyer Great chat as usual! Thanks! #sm39
@thebrandbuilder @jasonbreed @marc_meyer Great chat as usual! Thanks! #sm39
@ericswain Awesome... I'm going to add that cert to my bio today :) #sm39
@ericswain Awesome... I'm going to add that cert to my bio today :) #sm39
@ericswain Awesome... I'm going to add that cert to my bio today :) #sm39
@smurdoff Certification elevates the profession and industry #sm39
FYI - PRSA's accreditation standards http://www.prsa.org/Learning/Accreditation/index.html #sm39
@Marc_Meyer Wouldn't that be impact? :)
#sm39
FYI - PRSA's accreditation standards http://www.prsa.org/Learning/Accreditation/index.html #sm39
@thebrandbuilder @clayhebert agree - #socialmedia expert should provide training wheels that can come off in 12-18 months. #sm39
Failure is ok, as long as you are prepared to adjust. #sm39
@clayhebert However, it could be the customer service budget or human resources budget for recruitment... multiple tools available #sm39
@clayhebert It is definitely in the PR / Marketing / Advertising budget IF ROI is involved. #sm39
Good Question RT @Marc_Meyer: So who is the priority then? The employees? The customers? who comes first? #sm39
Totally agree =>@jasonbreed: #socialmedia works best when it decreases work load not increase. Must add value not work if done right #sm39
Totally agree =>@jasonbreed: #socialmedia works best when it decreases work load not increase. Must add value not work if done right #sm39
@thebrandbuilder I think you can educate, but not force it in a job description. Some people just aren't as expressive as we are. #sm39
@brightmatrix I think communications experts are more fitting :) #sm39
@thebrandbuilder How do you integrate #socialmedia to employees that are already overwhelmed and performing multiple jobs? #sm39
True that! RT @Marc_Meyer: Q2 Want a goal for 2010? It would be the goal to find multi-functional people who have the chops. :) #sm39
@thebrandbuilder Why wouldn't there be #socialmedia department? #sm39
@thebrandbuilder Why wouldn't there be #socialmedia department? #sm39
@jasonbreed Marketing should also include 'internal' audience to be cultural. #sm39
@jasonbreed Marketing should also include 'internal' audience to be cultural. #sm39
Q2 Have seen companies jump in to #socialmedia without knowing who their target market is. Have to have base understanding of "who" #sm39
@thebrandbuilder Q2 - Need to start with a baseline of current ROI so that #socialmedia efforts can also be measured. #sm39
@wilsonellis @sharonmostyn @thebrandbuilder Objectives are measureable results. Strategy is how you are going to get there. #sm39
@marc_meyer Maybe we can make "toe dipping" trend? ;) #sm39
@Marc_Meyer @cmwooll @mvacondios @AndrewMueller @smurdoff Ready Fire Aim approach has its place :) #sm39
RT @EdHartigan: Goals Objectives Strategy Tactics Measure #sm39
RT @EdHartigan: Goals Objectives Strategy Tactics Measure #sm39
@Marc_Meyer You can certainly test the waters by dipping a toe, but you should know what to do afterwards... #sm39
@jasonbreed Have to set objectives, before defining strategy #sm39
@thebrandbuilder Q1 Strategy & planning direct the actions for ROI #sm39
Come join the #socialmedia discussion on Advanced SM ROI with @thebrandbuilder @jasonbreed & @Marc_Meyer follow #sm39 #sm39
RT @Marc_Meyer: This weeks #socialmedia tweetchat topic: Advancing the Discussion of Social Media & ROI http://post.ly/FsLY
RT @Marc_Meyer: This weeks #socialmedia tweetchat topic: Advancing the Discussion of Social Media & ROI http://post.ly/FsLY
@Marc_Meyer What is on the #socialmedia chat agenda today?
RT @Marc_Meyer: #socialmedia tweetchat at noon on the impact of social media in government with host @kpkfusion #sm36
Getting ready to go to the International Design Center for a #socialmedia presentation.
Gotta jet - Thanks @jacobm @jasonbreed @marc_meyer - Great #socialmedia chat! #sm33
@jasonbreed What was the ROI for investing his time practicing? Respect, admiration, accomplishment? ROI is about more than $$ #sm33
@jasonbreed So, a violinist spends hours practicing. He is investing his time into a skill. He performs a concert well for Family. #sm33
@marc_meyer I've been approached by three local candidates who want to incorporate #socialmedia into their campaigns (c last tweet) #sm33
@marc_meyer I've been approached by three local candidates who want to incorporate #socialmedia into their campaigns (c last tweet) #sm33
@Marc_Meyer Impact definitely has Impact. What if you are using SM (&PR) to influence a vote? Many decisions aren't $$ based. #sm33
@Marc_Meyer Impact definitely has Impact. What if you are using SM (&PR) to influence a vote? Many decisions aren't $$ based. #sm33
@andrewmueller Perhaps effective #socialmedia integration is having an implementable strategy and buy-in from key decision makers? #sm33
@andrewmueller Perhaps effective #socialmedia integration is having an implementable strategy and buy-in from key decision makers? #sm33
@CraigKessler @edeckers PR is definitely not a hard sale type of ROI, but there are still objectives to be measured. #sm33
@andrewmueller Starbucks controls their #socialmedia tactics tightly. Not every barista is allowed to tweet. Is that still effective? #sm33
Q2: You have to start with the end in mind, with goals you can track for achievement. Exec's want to see a plan implemented w/results. #sm33
@andrewmueller Please define "effectively integrates" into culture? #sm33
@andrewmueller Please define "effectively integrates" into culture? #sm33
@andrewmueller Please define "effectively integrates" into culture? #sm33
@CraigKessler It is all about what have you accomplished now, and how are you going to replicate those results. #sm33
@shinng @andrewmueller @jacobm I heard a stat that 90% of purchases are made subconciously. How do you measure what people think? #sm33
@Marc_Meyer Correct, ROI is not a new challenge in marketing. It is how we justify our jobs... our worth... our contributions. #sm33
@smurdoff The plan can be flexible, but some ROI or end goal has to be determined or you can run in circles. #sm33
@smurdoff The plan can be flexible, but some ROI or end goal has to be determined or you can run in circles. #sm33
Good question @elhoust: @jacobm what systems and processes are companies using to measure $ ROI for social media? #sm33
Good question @elhoust: @jacobm what systems and processes are companies using to measure $ ROI for social media? #sm33
@jasonbreed better hires reduce cost... so is that Impact for the relationship or ROI for the reduced $$ output? #sm33
@andrewmueller Can we track overall revenue growth? Is that close enough for long term effects on brand? #sm33
@andrewmueller Can we track overall revenue growth? Is that close enough for long term effects on brand? #sm33
Jumping into #socialmedia chat a little late. Talking about business and ROI #sm33
Heading to Coffee & #SocialMedia. It was a beautiful sunrise this morning.
RT @ikepigott: @Marc_Meyer - Exactly... so when people say -you're doing it all wrong- they often don't know what you are attempting! #sm32
RT @Marc_Meyer: #socialmedia tweetchat at 12 EST led by @cc_chapman. Disclosure & Its Effect on Brand Mktg. Ecosystem http://twurl.nl/ktq8li
Naples' Coffee & #SocialMedia is this morning 8am at @nbhd_America HQ featuring @jasonbreed rolling out #gov20 kit http://bit.ly/49wQFQ
RT @Marc_Meyer: Todays #socialmedia topic w/host @tdefren at 12 EST: The Pecking Order of PR & Social Media http://twurl.nl/4l18wu
RT @Marc_Meyer: Todays #socialmedia topic w/host @tdefren at 12 EST: The Pecking Order of PR & Social Media http://twurl.nl/4l18wu
Thx for great #socialmedia chat :) @elhoust @jonnytee @johnheaney @The_Real_Atom @diprofio24 @ShannonPalmer
@briansolis @marc_meyer @jasonbreed Great #socialmedia chat today! Thanks ~ C #socialmedia
@The_Real_Atom Surround yourself with superstars will lead to a certain amount of turnover, but will bring in more stars. #socialmedia
@The_Real_Atom Surround yourself with superstars will lead to a certain amount of turnover, but will bring in more stars. #socialmedia
@The_Real_Atom But if you have a good relationship and culture, they are less likely to turn on you with the mic in hand. #socialmedia
@The_Real_Atom Personal brand of ancillary service providers won't change buying patterns. #socialmedia
@The_Real_Atom Personal brand of ancillary service providers won't change buying patterns. #socialmedia
@The_Real_Atom Personal Brand can change buying patterns with a deeper emotional investment with core service provider. #socialmedia
@briansolis And brand perception is both an internal & external. Employees are a customer group to consider as well. #socialmedia
@The_Real_Atom Definitely not. The real relationship investment was with the doctor not the secretary. #socialmedia
@Marc_Meyer absolutely. Don't hold brand evangelists back. Just give guidance to stay in corp brand. #socialmedia
Right on ~ RT @Marc_Meyer: @jasonbreed Its loyalty to performance and value... #socialmedia
@briansolis Q3 I have followed a doctor, a financial advisor and an attorney when they switched. More personal relationships. #socialmedia
@briansolis Q3 I think that there is still loyalty based on product experienced. Does the product deliver and is it convenient? #socialmedia
@ShannonPalmer Certainly there is a difference between followers and community with relationships - that cause action. #socialmedia
@briansolis Brands should hire you for accomplishments. # of followers is a demonstration of what you can do. #socialmedia
@johnheaney @jonnytee - Baristas should be fired for anti-sbux sites. That is blatant disrespect to employees and leaders. #socialmedia
@johnheaney Ditto on the hybrid preference. It is more authentic. #socialmedia
@diprofio24 Do you have to be passionate about the brand? or can you be passionate about what you do? ie the bookkeeper #socialmedia
@jonnytee Interesting... Should a barista get fired for an anti-sbux site? Is it contrary to training & culture? #socialmedia
@jasonbreed - I disagree. The brand & the personality of the company should be driven by the leadership and implemented by emp. #socialmedia
@diprofio24 For the most part, passion comes naturally. But I think it is influenced by company culture, training & product. #socialmedia
Starbucks is very strict on their SM usage. They have passionate baristas that you build relationships with, who can't tweet. #socialmedia
@diprofio24 #1 job stresser is uncertainty Training can give the structure & purpose for a brand evangelist to spread the word #socialmedia
@diprofio24 Training isn't brainwashing. Training should give guidance to what the corp norms / expectations are. #socialmedia
@johnheaney LOL - You would think so. But someone has to be trained to read personalities :) #socialmedia
@johnheaney LOL - You would think so. But someone has to be trained to read personalities :) #socialmedia
@johnheaney It is much harder to train a shy person to be outgoing sales. They must be on the right seat of the "corporate bus" #socialmedia
@johnheaney You are right. If someone has the desire to learn, you can train brand personality. #socialmedia
@johnheaney You are right. If someone has the desire to learn, you can train brand personality. #socialmedia
RT @Marc_Meyer: Sounds like were asking a lot of people to align with their corporate brand when all it might be is a job #socialmedia
RT @Marc_Meyer: Sounds like were asking a lot of people to align with their corporate brand when all it might be is a job #socialmedia
@jonnytee You can't train personality, but you need to train guidelines for brand norms. Steer them in the right direction. #socialmedia
@jasonbreed @johnheaney Not sure if I agree on Jobs / Apple. Jobs defined the culture and Apple is the brand. #socialmedia
@jonnytee You can't train personality, but you need to train guidelines for brand norms. Steer them in the right direction. #socialmedia
Both - Training & Personality RT @jasonbreed: @briansolis so do you train a person to align w/ Brand or find them? #socialmedia
RT @hcdelp: #socialmedia @johnheaney Good point. I know Coke but Coke doesnt know me. Is that a relationship? #socialmedia
Is it about trust? Or is it about identifying with an image of the brand? #socialmedia
@jasonbreed what is it that you trust about the brand for low end products? #socialmedia
@Marc_Meyer Good question - how friendly with the brand?
#socialmedia
@briansolis To me, it is always the person who is talking which reflects on the brand. #socialmedia
Jumping into #socialmedia chat with@marc_meyer
Happy day after labor day everyone - Light turnout at Coffee & #SocialMedia, but good discussion about @tweettownhall :)
Reminder Coffee & #SocialMedia is this morning 8am at the Hilton Naples http://bit.ly/49eWED
RT @sailpamc: RT @cmwooll: Reminder Coffee & #SocialMedia is tomorrow 8am at the Hilton Naples http://bit.ly/49eWED
@motownmutt What can I say... #SocialMedia is hot :)
It has been an awesome #socialmedia morning! Thanks to everyone that came today... Next class @ 1:30- then heading to #smcsf with @printpage
It has been an awesome #socialmedia morning! Thanks to everyone that came today... Next class @ 1:30- then heading to #smcsf with @printpage
@MarketingProfs @marc_meyer @jasonbreed Thanks for a great chat today! #socialmedia
@ProStylus You are absolutely right about context being the missing link #socialmedia
RT @Marc_Meyer @jasonbreed brings up a great point-not just content, good content, not just conversation but real conversation #socialmedia
RT @BethHarte: @Marc_Meyer The way to customers is through minds or wallet. Solve a problem, relate to them with conversation #socialmedia
Q2: Content drives conversion. You have to have a good product as a base. Conversation helps you adapt. #socialmedia
The Dictionary has survived years for pushing content without conversation... #justsayin #socialmedia
The Dictionary has survived years for pushing content without conversation... #justsayin #socialmedia
@rebeccawissler Making people "feel" your writing and have a response is definitely art #socialmedia
@CraigKessler Also think that deciding who to write to & how to write to them is based in science. #socialmedia
RT @StepfordMom: "I think part of the "art" is keeping it a conversation and not letting it turn into a direct pitch" Agree #socialmedia
RT @StepfordMom: "I think part of the "art" is keeping it a conversation and not letting it turn into a direct pitch" Agree #socialmedia
@CraigKessler @marketingprofs Is writing more art or science? The science would be punctuation... grammar... nouns verbs... #socialmedia
@jasonbreed If content is valuable enough, some business models can thrive without conversation #socialmedia
@CraigKessler Science of marketing is the foundation for you to get artistically creative and take it to next level. #socialmedia
@CraigKessler Science of marketing is the foundation for you to get artistically creative and take it to next level. #socialmedia
@jasonbreed If content is valuable enough, some business models can thrive without conversation #socialmedia
@CraigKessler @marketingprofs Is writing more art or science? The science would be punctuation... grammar... nouns verbs... #socialmedia
@einbusiness_JG Have to start with measurable objectives... and not forget the evaluation phase :) #socialmedia
RT @StepfordMom: #socialmedia science= measurable data probability of reaching target mkt and converting percentage into sales #socialmedia
@einbusiness_JG Have to start with measurable objectives... and not forget the evaluation phase :) #socialmedia
RT @StepfordMom: #socialmedia science= measurable data probability of reaching target mkt and converting percentage into sales #socialmedia
@einbusiness_JG Have to start with measurable objectives... and not forget the evaluation phase :) #socialmedia
@TheBlackFin @jasonbreed business focus for #socialmedia starts with purpose... content & conversation have to be part of mix #socialmedia
@elhoust marketing has to be more science for the basics. the "art" makes it stand out. #socialmedia
@elhoust marketing has to be more science for the basics. the "art" makes it stand out. #socialmedia
@TheBlackFin @jasonbreed business focus for #socialmedia starts with purpose... content & conversation have to be part of mix #socialmedia
@netSpray Shared experience leads to desire to communicate, leads to organic community... there has to be a reason to talk 1st #socialmedia
@rhappe @jasonbreed @Marc_Meyer Great #socialmedia chat today... Thanks!
@Marc_Meyer Seth's tribe would make an interesting case study for a future #socialmedia
@jaymjordan I agree with Seth Godin... In Tribes, he says the most important factor to building tribe is ease of communication. #socialmedia
Q3 Reduced cost, increased revenues, and increased brand value :) #socialmedia
@adamkmiec @Marc_Meyer So, why would you prefer to keep in virtual? #socialmedia
@jaymjordan I agree... what do you think the most important condition for community to emerge? #socialmedia
@Zavee Can develop community, but if it is 'forced' it won't have lasting effect... #socialmedia
Can relationship be totally online? Or to firm up community... do you have to meet in person? #socialmedia
@dannybrown I was just thinking that :) #socialmedia
@dannybrown I was just thinking that :) #socialmedia
Can you create community? Or is it just a natural occurance from commonality? #socialmedia
@rhappe Social Media is a way for the community to interact...#socialmedia @rhappe
Going to grab a sandwhich before I jump into #socialmedia with @marc_meyer & @jasonbreed
Re effect of #socialmedia on bottom line via @adrianneroark "..maybe but more the economy falling off a cliff" #smcsf
@Printpage we'll get you warmed up with some coffee & #socialmedia first :)
@Marc_Meyer Damn... I'm going to miss #SocialMedia chat today...
RT @Marc_Meyer: Honestly, my #socialmedia resources are the people that I follow on Twitter. My network is a great filter of content.
@leeodden Sorry, had to drop out... Yes I meant keywords consistently. I see many misspelled, variations, or random #'s. #socialmedia
RT @Marc_Meyer: I can teach you how to use our platform for social, but I can't teach you how to be social on our platform... #socialmedia
Q2A How about consistancy of a part of the message? Using searchable terms & #'s correctly? #socialmedia
@KateOnline Agree. Need SEO as a base, but must be able to deliver the msg on multiple channels. #socialmedia
@Marc_Meyer It's enough to make our heads explode :) #socialmedia
Agree RT @leeodden: I think Tweeple will agree, that creating SM content for users is 1st, making easy to find via SEO follows #socialmedia
Agree RT @leeodden: I think Tweeple will agree, that creating SM content for users is 1st, making easy to find via SEO follows #socialmedia
@rwsansom Should relevancy be contained? Or is that the next evolution?
#socialmedia
@Marc_Meyer Agree... SM shouldn't turn into link farm. It kills the conversation. #socialmedia
RT @Marc_Meyer: Today at noon we have @leeodden on #socialmedia talking about SEO and Social media-are they compatible? or volatile?
@RichardatDELL @jasonbreed @marc_meyer Thanks for great discussion :) #socialmedia
@Marc_Meyer Have to understand conflict of interest. Only answer here is preventative meds. Train them and hope they listen. #socialmedia
@kamichat Why not let them be rockstars and spread the brand name? #socialmedia
@RichardatDELL Would love to read barnes & noble... not seeing it on your blog...? #socialmedia
@Marc_Meyer @kamichat Mgmt style should reflect brand objectives, but often skewed by perception. #socialmedia
Q3: I think SoMe is a little personal and a little professional. Get to know the whole me :) #socialmedia
RT @kamichat: @cmwooll Quality comes first and relationships make evangelists, inspire loyalty #socialmedia
@RichardatDELL Sure. But the Yogurt is more important than the person. 60-40 ish #socialmedia
Ok, so "social media" is about getting to know a person... the whole person. I think that includes work and home life. #socialmedia
@katmadison That is a personal brand choice in itself.
#socialmedia
@Marc_Meyer No doubt. What are the three things you & @jasonbreed say? Increase sales - Decrease cost - or build Value #socialmedia
@jasonbreed Sure... there are cultural norms and rules that you have to follow in any group. Train and pray they heard you :)
#socialmedia
@kamichat But you consume the yogurt, and if it sucks it doesn't matter how nice the counter person is. #socialmedia
@kathy_moore Absolutely. "culture" doesn't mean rules, it attracts a certain type of people with a common interest. #socialmedia
@Shanan_S Customer service is very meaningful... Heard some complaints about Spring PCS who is losing clients over small issues #socialmedia
@RichardatDELL If corps don't take the time to develop internal communications, then they are going to pay the price. #socialmedia
@RichardatDELL If corps don't take the time to develop internal communications, then they are going to pay the price. #socialmedia
@RichardatDELL Corps have to develop internal culture1st to present a consistant and positive brand to the rest of the world. #socialmedia
@RichardatDELL Shouldn't try to control social media. Just need to monitor for the idiots that will mess it up & address issue #socialmedia
Me 2.0 is dangerous. If everyone is an expert, then no one is an expert. #socialmedia
@kamichat Agree. It still comes down to reputation. #socialmedia
#socialmedia @Marc_Meyer No. Brands are thinking ROI first.
#socialmedia @RichardatDELL Image is image, whether it is personal or corporate. More room for corp to mess it up because more ppl involved.
#socialmedia @Shanan_S so ultimately, it is still about the product's usefullness?
#socialmedia @Shanan_S so ultimately, it is still about the product's usefullness?
#socialmedia @RichardatDELL Brand is more than value... is image. Relationships is a deeper level.
Joining the chat today! RT @Marc_Meyer: Today at noon @richardatdell hosts #socialmedia chat on Branding w/SocMedia http://twurl.nl/6x63ah
Naples' Coffee & #SocialMedia event next Tuesday June 9th... Same Bad Ass Coffee... Same BA Time :) http://bit.ly/DwzdY
RT @Marc_Meyer: Good news is that we have @geoffliving hosting 2days #socialmedia Unpanel on corp. cultures embracing social media
Gotta run! Thanks for the convo #socialmedia :)
@unmarketing Yes, companies should ask for twitter names...but must have a level of trust before they will get it. #socialmedia
Gotta run! Thanks for the convo #socialmedia :)
@unmarketing Q3: This is really going to affect contact mangement systems needing extra fields for every #socialmedia handle for customers.
Tweetchat is going sooo slow... I'm having better luck on tweetdeck. #socialmedia
@unmarketing You can interact with large group of people because only a few people are interested & relevance at given time #socialmedia
@Marc_Meyer Yes... On on twitter I am fishing for good people, good info, and good business. #socialmedia
@unmarketing @Marc_Meyer Maybe quality & quantity depends on the time you can spend conversing with followers. #socialmedia
@iamkrissy "Converting" anti-social media people into fans. Getting them on the web to start using social networks. #socialmedia
I responded to a tweet. She replied basically saying the question wasn't hers. She turned down the conversation! #unfollow #socialmedia
@mkaPR Auto DM's to me usually come up Dear ,APR ... not exactly personalized! #socialmedia
@unmarketing So, how many of your 27k are actively engaging you? #socialmedia
@jasonbreed Only if they engage me... Otherwise it feels phony. #socialmedia
@unmarketing How can you engage 10k people? What is the magic number that you can actively talk to? #socialmedia
@MaiaKG Absolutely... I'm in an area where it is mostly 'converting' people. Different demo in #swflorida #socialmedia
@jasonbreed Good point Jason - Need both quality and quantity to succeed #socialmedia
In #socialmedia tweetchat... jump in if you are available
@unmarketing So, how many of your 27k are actively engaging you? #socialmedia
@jasonbreed Only if they engage me... Otherwise it feels phony. #socialmedia
@unmarketing How can you engage 10k people? What is the magic number that you can actively talk to? #socialmedia
@MaiaKG Absolutely... I'm in an area where it is mostly 'converting' people. Different demo in #swflorida #socialmedia
@jasonbreed Good point Jason - Need both quality and quantity to succeed #socialmedia
@unmarketing Automation kills the purpose... connecting with the people! #socialmedia
@jasonbreed Only if they engage me... Otherwise it feels phony. #socialmedia
@unmarketing How can you engage 10k people? What is the magic number that you can actively talk to? #socialmedia
@MaiaKG Absolutely... I'm in an area where it is mostly 'converting' people. Different demo in #swflorida #socialmedia
@jasonbreed Good point Jason - Need both quality and quantity to succeed #socialmedia
In #socialmedia tweetchat... jump in if you are available
@MaiaKG Instead of fighting to get people online... why not tap into a whole new group of followers online? #socialmedia
@unmarketing Automation kills the purpose... connecting with the people! #socialmedia
@unmarketing Should learn one right before jumping into multiple outlets #socialmedia
RT @Marc_Meyer: Creating a digital audience doesn't hinge on using Twitter #socialmedia
Two days of #socialmedia has me flying... This is so great!
Incredible turnout to Coffee & #socialmedia today! Great conversation about the conversation :)
@jasonbreed @theredrecruiter @marc_meyer Great discussion today... Thanks! #socialmedia
@ATLRecruiter Just heard a stat about people interacting with only 7-9 people regularly on FB. #socialmedia
@ATLRecruiter @theredrecruiter True education needed in multiple age groups. #socialmedia
@Marc_Meyer feng shui is about engergy flow... so it would be about clear unblocked communication #socialmedia
@theredrecruiter @chrisbrogan Absolutely - You need full picture. Balance in life & work. #socialmedia
@theredrecruiter Both. I want to know the person behind the logo. How do they interact? Will they respond to my creativity? #socialmedia
@gwen_nugent I'm finding out teaching "appropriate" behavior starts long before school :) #socialmedia
@dariasteigman As an employee, "lack" of cos digital footprints speaks volumes too. #socialmedia
@theredrecruiter Yes. College students need to learn about professional image on SoMe & in person. #socialmedia
@theredrecruiter @dariasteigman agree - digital footprints don't wash away easily #socialmedia
@glenwilson2 @dariasteigman Engaging in SM also allows future co-workers to brag about what a great place it is to work. #socialmedia
RT @jasonbreed: think of the opposite. in SM, cos want outoging persons who know how to engage w/these tools. New fire fighters #socialmedia
@theredrecruiter Gen Y isn't doing the hiring yet. #socialmedia
@ATLRecruiter Unfortunately, some don't care about privacy settings until it is too late. Don't take time to learn. #socialmedia
Is candidate judged by who they are friends with? #socialmedia
@Marc_Meyer Hey hey... some of us care ;) #socialmedia
Would legal issues be more if you told the candidate they weren't a good fit because of beer bong photo? #socialmedia
@theredrecruiter @gwen_nugent How would candidate know they got passed for social media presence? #socialmedia
@theredrecruiter There is a FB privacy setting for other people tagging you in photos. #socialmedia
@RonDuquette That is right. You can find enough info about a candidates online presence with google! #socialmedia
@theredrecruiter Not yet... but I think we are heading that way as a culture. #socialmedia
At the same time, I don't post a bunch of pictures of my daughter online... personal privacy preference... #socialmedia
@theredrecruiter I don't want to work for a company that wouldn't respect my home life has a degree of privacy. #socialmedia
@theredrecruiter Absolutely! #socialmedia
@theredrecruiter Q2 - Co & Recruit should be screening each other. Should benefit both. #socialmedia
@theredrecruiter Or perhaps they accept, and they make use of PRIVACY settings :) #socialmedia
@theredrecruiter Candidate can always call recruiter and actually talk to them about it. Ignoring request is rude. #socialmedia
@theredrecruiter Recruiter needs to establish relationship B4 friending candidates. Our co policy is to ask clients b4 friendin #socialmedia
@theredrecruiter Candidate should not accept 'friend' request from recruiter without a relationship... #socialmedia
@jasonbreed If you are embarrassed about what you did Friday night... Don't post it on FB. #socialmedia
@ATLRecruiter I agree use privacy settings, not multiple accounts. Keep seperate and smart. #socialmedia
Maybe not transparency... but culture. Do you really want any employee that is hiding info from you? #socialmedia
@jasonbreed Dominos is another example of how entry level employees are at risk of reputation damage
#socialmedia
@theredrecruiter C-level execs have more influence...more at risk... so, need full disclosure
#socialmedia
@Marc_Meyer Looks like a busy afternoon ;) Every Tuesday at noon? #socialmedia
