@techguerilla You see? It works! Only that my blog posts are awesome ;) #sm128
@techguerilla You see? It works! Only that my blog posts are awesome ;) #sm128
@techguerilla Amass a large twitter following to then promote lame blog posts and/or books? That happens? Nah. #sm128
@techguerilla Amass a large twitter following to then promote lame blog posts and/or books? That happens? Nah. #sm128
If you amuse me every now & then without saying anything too stupid, chances are I'll follow you... #sm128
@KatCaverly Oh, jus another social media chat ;) #sm128
@TomMartin These "how should twitter be used" chats are getting a bit long in the tooth, no? Use it how you want...or don't. #sm128
Twitter can be about whatever the heck people want to use it for. It's still free, yes? #sm128
Twitter can be about whatever the heck people want to use it for. It's still free, yes? #sm128
@joekikta @chuckhemann @ianrbruce I think it's just that people are more selective of who they "befriend" on fb #sm116
@joekikta @chuckhemann @ianrbruce I think it's just that people are more selective of who they "befriend" on fb #sm116
@andrewmueller I'm more selective with my fb network, a majority of which are local compared to glabal twitter network. #sm116
Opinions, opinions. RT @chuckhemann: Good point raised by @ianrbruce - is it that Facebook just draws the more trusting people? #sm116
Explain? RT @andrewmueller: Twitter lends itself much better than Facebook to creating new connections and real life encounters #sm116
Explain? RT @andrewmueller: Twitter lends itself much better than Facebook to creating new connections and real life encounters #sm116
@jgombita @mrobersonpr I prefer "generate positive results" over "execute it well" when it comes to SM... #sm112
@NicWirtz I won't even get started on the "marketers"... #sm112
@jgombita @mrobersonpr I prefer "generate positive results" over "execute it well" when it comes to SM... #sm112
@NicWirtz I won't even get started on the "marketers"... #sm112
@NicWirtz I won't even get started on the "marketers"... #sm112
@jgombita @mrobersonpr I prefer "generate positive results" over "execute it well" when it comes to SM... #sm112
Authenticity, Transparency, & Hypocrisy in Social Media: An Observation http://bit.ly/l4oZW4 #sm110
@redheadwriting So we don't call BS on bloggers who turn off comments as long as they have bestselling books. OK, you can slap me now #sm110
@kateatthebarn Last I checked, it was a blog. So I guess the definition of "blog" depends on who you ask... #sm110
@kateatthebarn Last I checked, it was a blog. So I guess the definition of "blog" depends on who you ask... #sm110
@redheadwriting And yet, his blog is still effective in its reach. Comments overrated? Perhaps... #sm110
Works well for #SethGodin RT @RedheadWriting: I call BS on bloggers who turn off comments. Too busy for an audience? #sm110
@marc_meyer Your blogging/social media prowess always renders mine obsolete... #sm110
@marc_meyer Your blogging/social media prowess always renders mine obsolete... #sm110
@marc_meyer I'd figure in those cases the writing came first, not the audience, yes? #sm110
@marc_meyer I'd figure in those cases the writing came first, not the audience, yes? #sm110
@marc_meyer I'd figure in those cases the writing came first, not the audience, yes? #sm110
@marc_meyer I'd figure in those cases the writing came first, not the audience, yes? #sm110
@brycekatz @Marc_Meyer I'm just not a big fan of limitations when it comes to blogging... #sm110
@megfowler and different motivations... #sm110
@marc_meyer Doesn't that kinda limit what you can blog about? #sm110
@andrewmueller and many bloggers are just looking for clicks. Authenticity be damned! #sm110
@megfowler and different motivations... #sm110
@marc_meyer Doesn't that kinda limit what you can blog about? #sm110
@andrewmueller and many bloggers are just looking for clicks. Authenticity be damned! #sm110
@marc_meyer Doesn't that kinda limit what you can blog about? #sm110
@andrewmueller and many bloggers are just looking for clicks. Authenticity be damned! #sm110
@redheadwriting So are we at the mercy of our audience when it comes to creative content? #sm110
@megfowler and different motivations... #sm110
@redheadwriting So are we at the mercy of our audience when it comes to creative content? #sm110
@megfowler and different motivations... #sm110
@megfowler and different motivations... #sm110
@redheadwriting So are we at the mercy of our audience when it comes to creative content? #sm110
@megfowler and different motivations... #sm110
@redheadwriting So are we at the mercy of our audience when it comes to creative content? #sm110
@redheadwriting So are we at the mercy of our audience when it comes to creative content? #sm110
A1 Truth. Next question, please. #sm110
@jasonbreed I'll buy that. Ultimately "over delivery" is an end result that shouldn't matter to the cust how it arrived, yes? :) #sm109
@herskos Well now, the word "reasonable" puts a whole new spin on your original point :) #sm109
@herskos If trying is enough for you, OK. I like it when companies actually find solutions to my #custserv issues... #sm109
@herskos If trying is enough for you, OK. I like it when companies actually find solutions to my #custserv issues... #sm109
@jasonbreed Why has "over delivering" suddenly changed? I think you're a bit off base here... #sm109
@jasonbreed Why has "over delivering" suddenly changed? I think you're a bit off base here... #sm109
@herskos Unfortunaely, you don't get a lot of points just for trying in #custserv cc @Ken_Rosen #sm109
@neenmachine Don't believe everything you read from the "social media enthusiasts"... #sm109
@herskos this: "trying to find a solution more important than actually finding the solution" < Huh? @Ken_Rosen #sm109
@neenmachine Don't believe everything you read from the "social media enthusiasts"... #sm109
@megfowler Or you get to show everyone how inept your #custserv is - a risky move. Worth it? There's the rub... #sm109
@johnfrost I think when the majority start to badmouth your product/service (ie amazon.com cust reviews), you're in trouble. #sm109
@johnfrost I think when the majority start to badmouth your product/service (ie amazon.com cust reviews), you're in trouble. #sm109
@johnfrost I don't think a handful of people bad-mouthing a company makes alot of impact - too much noise already in SM... #sm109
@ken_rosen and the man has an MBA in Marketing...tsk, tsk. @herskos #sm109
@ken_rosen and the man has an MBA in Marketing...tsk, tsk. @herskos #sm109
@johnfrost I think in many cases the existing custserv is unremarkable. Move to SM might not make sense... #sm109
@johnfrost I think in many cases the existing custserv is unremarkable. Move to SM might not make sense... #sm109
Like it does over any channel - is there a difference? RT @megfowler: What does customer satisfaction over SM channels look like?#sm109
@bianalog @megfowler It's usually learned the hard way, yes? #commonsense #sm105
@mediasres We agree? *cold chill just ran down my spine* ;) #sm105
@toddysm With all the crappy custserv already out there, I'll wait til they get that fixed before I worry about cos adapting sm ;) #sm105
@mediasres Fortunately, phone & email are already established custserv channels. Adding SM takes time, training, $$$ #sm105
@j_fuji or the potential catastrophic failure, yes? #sm105
@toddysm Every company different (customer surveys, # of complaints, etc) - let's not assume that sm will make it better, that's all. #sm105
@j_fuji If it's already good (which is rare, yes?), don't you stand the risk of diluting it by opening it up to sm? #sm105
@mediasres Not sure what biz you're in but people don't buy my service online. IRL communication is key, same for most people. #sm105
@mediasres Not saying there are no lessons to be learned in online communication, it's just the weaker of the two forms... #sm105
@mediasres Not sure what biz you're in but people don't buy my service online. IRL communication is key, same for most people. #sm105
@mediasres Not saying there are no lessons to be learned in online communication, it's just the weaker of the two forms... #sm105
@megfowler Question would be is our existing custserv good or crappy? If good, leave alone. If crappy, improve. #sm105
@mediasres Looking someone in the eyes, shaking their hand, & IRL communication can't be replicated online... #sm105
@megfowler Why shouldn't I be? Why shouldn't we all be? That's what it is anyway... #sm105
@frankrebecca @mediasres You learn all that 1st offline, then apply to online... #sm105
@bianalog @megfowler Filters? Makes social media boring... #sm105
I think you have to understand what good "offline" social is first to be most effective being social online #sm105
Social media could be the worst thing that ever happens to a company if done poorly... #sm97
@IanGertler @Marc_Meyer @jasonbreed Goals should be solid "traditional" custserv, then expand to SM - 1st things 1st #sm97
@Marc_Meyer @jasonbreed My point exactly. #sm97
@jasonbreed Crappy customer service doesn't get any better on facebook, yes? #sm97
@IanGertler @Marc_Meyer @jasonbreed Goals should be solid "traditional" custserv, then expand to SM - 1st things 1st #sm97
Social media could be the worst thing that ever happens to a company if done poorly... #sm97
@jasonbreed You also gotta have your existing #custserv on point before venturing into #sm territory... #sm97
@jasonbreed Crappy customer service doesn't get any better on facebook, yes? #sm97
@Marc_Meyer @jasonbreed My point exactly. #sm97
@IanGertler @Marc_Meyer @jasonbreed Goals should be solid "traditional" custserv, then expand to SM - 1st things 1st #sm97
Social media could be the worst thing that ever happens to a company if done poorly... #sm97
Social media could be the worst thing that ever happens to a company if done poorly... #sm97
@IanGertler @Marc_Meyer @jasonbreed Goals should be solid "traditional" custserv, then expand to SM - 1st things 1st #sm97
@Marc_Meyer @jasonbreed My point exactly. #sm97
@jasonbreed Crappy customer service doesn't get any better on facebook, yes? #sm97
@jasonbreed You also gotta have your existing #custserv on point before venturing into #sm territory... #sm97
@jasonbreed You also gotta have your existing #custserv on point before venturing into #sm territory... #sm97
@megfowler @andrewmueller Gotta make sure waiters are well trained before putting them on the floor... #sm97
@mhandy1 We eat a lot of rice & beans in my house - dang right it's a concern! ;) #sm91
@SteveMurthey @ken_rosen It's just not very high on my list of concerns. Family, health, my biz, price of rice in China... #sm91
We have to accept the trade-off of using free online platforms is somewhat compromised privacy. Is it soooo bad? #sm91
RT @vargasl: RT @jsandford: As long as you're using someone else's something, assume you have no privacy. #sm91
RT @vargasl: RT @jsandford: As long as you're using someone else's something, assume you have no privacy. #sm91
@jasonfalls I was replying to a specific question by @stevemurthey but my point exactly... #sm91
@marc_meyer I just happened to be sitting in front of my computer, coffee in hand, when I came across the chat ;) #sm91
@stevemurthey Is that the worst thing that can happen? Or are we making a mountain out of a molehill? #sm91
@stevemurthey Is that the worst thing that can happen? Or are we making a mountain out of a molehill? #sm91
@marc_meyer @MicJohnson Dialogue that leads to action/change? or just dialogue to kill an hour's time? #sm91
Agreed. Want more privacy? stay offline. RT @tommartin: @Marc_Meyer privacy is what we trade for access to free apps, sites, etc. #sm91
@c_pappas If brand produces an exceptional product/service that people want, then what does it matter? #SM91
Better question is: is any of this going to make us stop what we do online? If not, then what are we talking about? #SM91
@ken_rosen Like the O'Jays said: "Give The People What They Want" #sm90
@andrewmueller Agreed. #sm90
@ken_rosen Apples to oranges - here's a good example of flipcam: short, informative, entertaining: http://salesinfluence.tv #sm90
I'm liking Bill. RT @billspink: and "using a pro" isn't just abt camera quality. Direction, angles, lighting - it all adds up. IMO. #sm90
I'm liking Bill. RT @billspink: and "using a pro" isn't just abt camera quality. Direction, angles, lighting - it all adds up. IMO. #sm90
Remember, there's a difference in quality when you use a pro: http://bit.ly/dhNRFw {shameless self-promotion!) #sm90
Remember, there's a difference in quality when you use a pro: http://bit.ly/dhNRFw {shameless self-promotion!) #sm90
Treat audience with respect. They've just decided to invest 2-5 minutes on your video - don't make them regret it. #sm90
Treat audience with respect. They've just decided to invest 2-5 minutes on your video - don't make them regret it. #sm90
@shellykramer Not at all. You can be very effective with a flipcam if you know your audience & what they want to see. #sm90
Know your limitations: You can't produce video that Fortune 500s produce with only a Flipcam... #sm90
Know your limitations: You can't produce video that Fortune 500s produce with only a Flipcam... #sm90
Entertaining, helpful, too. RT @andrewmueller: RT @DEI_Worldwide: it's about authenticity! People want 2 watch real & original content #sm90
Entertaining, helpful, too. RT @andrewmueller: RT @DEI_Worldwide: it's about authenticity! People want 2 watch real & original content #sm90
Proper preparation: Don't believe your audience wants to spend their time watching you "wing it" for 5 mins... #sm90
Proper preparation: Don't believe your audience wants to spend their time watching you "wing it" for 5 mins... #sm90
@shellykramer "Sunshine" is my middle name :) #sm89
@marc_meyer Why, thank you Mr. Meyer. You weren't too bad yourself :) #sm89
@shellykramer Shelly, great job today on #sm89 :)
Are You Pursuing Your Passion? http://bit.ly/hIzHRx #influence #sm89
@davidspinks @debmorello Perception is reality, yes? Yes. #sm89
@davidspinks @debmorello Perception is reality, yes? Yes. #sm89
@tommartin @techguerilla Check my comment to this post: http://bit.ly/ghXbCx It explains my stance on influencer vs advocates #sm89
Companies may make the mistake of losing the substance by grasping at shadows if they go by online influence... #sm89
@shellykramer If you don't get them to take action in some way, did you really influence them? That is the question... #sm89
@techguerilla Either way, "influencers" influence. Whether good or bad. That's my point. #sm89
@techguerilla Either way, "influencers" influence. Whether good or bad. That's my point. #sm89
@hurriednotes There's a lot of "could be" when talking influence, yes? #sm89
@hurriednotes There's a lot of "could be" when talking influence, yes? #sm89
@mackcollier @ShellyKramer "Influencers" influence. Period. Yes? Got little to do with passion... #sm89
Preaching to the choir? Influence? RT @shellykramer: Jehovah's Witnesses influence a lot - within their culture @MackCollier @seophx #sm89
Real "influencers" make people take action. Funny thing is that most of the time they don't even know it... #sm89
Preaching to the choir? Influence? RT @shellykramer: Jehovah's Witnesses influence a lot - within their culture @MackCollier @seophx #sm89
@mackcollier @ShellyKramer Ah, but there's the rub. You can evangelize all day but does the message resonate? Make people take action? #sm89
Real "influencers" make people take action. Funny thing is that most of the time they don't even know it... #sm89
@mackcollier @ShellyKramer Ah, but there's the rub. You can evangelize all day but does the message resonate? Make people take action? #sm89
@mackcollier But that's an easy sell, yes? Real "influencers" point people in the direction of new products/services/ideas. #sm89
@mackcollier @seophx "Evangelists" may not always influence. Think Jehovah's Witnesses... #sm89
@mackcollier @seophx "Evangelists" may not always influence. Think Jehovah's Witnesses... #sm89
@coryobrien There's influence that matters, then there's influence that doesn't matter. SM drives us to build castles made of sand. #sm89
@coryobrien There's influence that matters, then there's influence that doesn't matter. SM drives us to build castles made of sand. #sm89
@coryobrien When I see unemployed 20 yr olds tweeting all day w klout scores in the 70's, it tells me all I need to know about klout #sm89
Makes great blog fodder. RT @jasonbreed: does scoring influencers do anything? just need to know who they are or could be, right? #sm89
@hurriednotes @bgrier There are people with high klout scores fresh out of college who aren't even employed. You wanna talk influence? #sm89
@hurriednotes @bgrier There are people with high klout scores fresh out of college who aren't even employed. You wanna talk influence? #sm89
@shellykramer @bgrier @klout Also read a report recently how klout gauges # of tweets. With all the bots out there? Seriously... #sm89
@shellykramer @bgrier @klout Also read a report recently how klout gauges # of tweets. With all the bots out there? Seriously... #sm89
@coryobrien Don't know how you're ever gonna "succeed" at rating the intangible... #sm89
Doing, yes. Succeeding? RT @CoryOBrien #SM89 @Klout has been doing a lot to help automate the process of finding influencers.
Doing, yes. Succeeding? RT @CoryOBrien #SM89 @Klout has been doing a lot to help automate the process of finding influencers.
I just love "spirited" discussions :) #sm85
@MackCollier No college football for me, strictly pro... #Giants #sm85
@mackcollier Still pals? #sm85
@chrissfife Spoken like a true "engagement marketing specialist"... @JoeKikta #sm85
@mackcollier Haven't we been discussing it for the past 15 minutes? #sm85
@mackcollier Haven't we been discussing it for the past 15 minutes? #sm85
@mackcollier Does this have anything to do with Alabama being ranked #12 in the BCS? #sm85
@mackcollier Guess it would be better if everyone just agreed with the moderator's POV, yes? #sm85
@mackcollier Me disagreeing with some of your views is "bashing"? Wow. #sm85
@mackcollier Guess it would be better if everyone just agreed with the moderator's POV, yes? #sm85
@mackcollier @RichBecker Dislike? Who said anything about dislike? I just don't agree. This is "social" media, yes? ;) #sm85
@mackcollier @RichBecker Dislike? Who said anything about dislike? I just don't agree. This is "social" media, yes? ;) #sm85
@mackcollier Engagement: "The act of engaging or the state of being engaged" <- that's pretty broad... #sm85
@richbecker Oh, there ARE people that think that... #sm85
@cathywebsavvypr If I were trying to sell you something, perhaps my "engagement" would be a bit different? Thoughts? #sm85
@cathywebsavvypr If I were trying to sell you something, perhaps my "engagement" would be a bit different? Thoughts? #sm85
@mackcollier Again, "engagement" can mean many things. Me calling someone a "doodie head" is engagement, yes? #sm85
@richbecker @MackCollier and you think social media kicked off the "building loyalty" era? Hope not... #sm85
@richbecker @MackCollier and you think social media kicked off the "building loyalty" era? Hope not... #sm85
@mackcollier That's the hope of the companies, I'm sure. Engagement, advertising, direct mailing, etc...all to generate revenue, yes? #sm85
@mackcollier You can call it what you want but if you're talking about companies, I think the term is "selling" as they should be. #sm85
@mackcollier You can call it what you want but if you're talking about companies, I think the term is "selling" as they should be. #sm85
Amen! RT @sharonmostyn: My point is that often contest participants are in it for the prize, not because they're engaged w/the brand. #sm85
Her we go again! RT @ckieff @MackCollier I don't think companies do a good job of engagement...people do a good job of engagement. #sm85
@mackcollier "Engagement" is such a blanket term that can mean 100 different things...just my 2 cents. #sm85
If I had a nickel for every time I saw the word "engaged" or "engagement", I'd be able to buy lunch at Barton G! Sheesh! #sm85
If I had a nickel for every time I saw the word "engaged" or "engagement", I'd be able to buy lunch at Barton G! Sheesh! #sm85
#sm84 Hugs: @dc2fla @AndrewMueller @ActiveIngreds and @ccarfi :)
@dc2fla Spoken like a true politician ;) #sm84
@dc2fla Spoken like a true politician ;) #sm84
@dc2fla sounds like you're running for office ;) #sm84
@activeingreds @dc2fla Reinforcement not as necessary when you've researched product effectively/made good buying decision... #sm84
@activeingreds @dc2fla Reinforcement not as necessary when you've researched product effectively/made good buying decision... #sm84
@ccarfi That would depend on several factors such as the type of product/service and the need... #sm84
@dc2fla I'm still chewing... #sm84
@marc_meyer: Think most of us have no idea how much (nor how little) we influence transactional outcomes #sm84
@dc2fla I'm still chewing... #sm84
@marc_meyer: Think most of us have no idea how much (nor how little) we influence transactional outcomes #sm84
@dc2fla Let me chew on that one for a while... #sm84
@andrewmueller We don't always like the same things our friends like, yes? #sm84
@dc2fla Easy? Explain... #sm84
@dc2fla Easy? Explain... #sm84
@andrewmueller @ccarfi It's akin to thumbing through the menu of a Diner - with so many choices, what do I eat? #sm84
#Truth RT @andrewmueller: Im not sure if the social web creates a more informed or misinformed customer, what do you think? #sm84
#sm83 Hugs: @iMediaMichelle @acmontgomery @CoryOBrien @ShellyKramer @AppleBoxStudios @REALChaseAdams and @LinkedInQueen :)
@shellykramer I'm with you! Let's start circulating the petition... #sm83
@shellykramer I'm with you! Let's start circulating the petition... #sm83
@ShellyKramer "engagement" is becoming a classic :-P #sm83
@AppleBoxStudios or my personal fave: "Be yourself" #sm83
It just isn't a twitter chat until someone tweets: "It's all about relationships" #sm83
@CoryOBrien if you're not getting the full potential out of your great content, what would *you* call it? #sm83
@imediamichelle @CoryOBrien @JoeKikta Good content without strategy = #FAIL #sm83
@imediamichelle Thanks. Just lurking today with turkey sandwich & coffee in hand :) #sm83
Andrew is smart. RT @andrewmueller: Listening not a strategy but a tactic that can be employed to understand what content is valuable #sm83
@imediamichelle @jasonbreed Just make sure @Marc_Meyer doesn't skip out on the bill... #sm83
NEW VIDEO POST: Are You Listening To Stupid People? http://bit.ly/bHeSqt #sm83
Chat hugs: @iMediaMichelle @TomMartin @Marc_Meyer @livepath @ken_rosen @AugmentedAdvert & @TheTimHayden :) #sm82
Leigh, now that's coming back strong :) RT @livepath: @TheTimHayden In the words of Solomon "There is nothing new under the sun." #sm82
@iMediaMichelle OK, that just went a bit over my head but I think I understand...I think. Thanks! #sm82
@Marc_Meyer It isn't a social media chat until someone utters "authentic" & "transparent", yes? Now it's on! #sm82
@Marc_Meyer You talking to me? #sm82
@iMediaMichelle Elaborate on "strengths"... #sm82
@livepath I was wondering when someone was gonna drop the "fishing where your audience is" line... #sm82
@TomMartin Yummy organic Mexican coffee from @WholeFoods - but if I bring for you I gotta bring for everybody, no? #sm82
@TomMartin I figured it wouldn't be long before someone dropped the "No 1 size fits all" phrase...Thanks, Tom ;) #sm82
@iMediaMichelle I'd expect nothing less. Always glad to see you on my timeline - hope you're doing well :) #sm82
Lurking in the shadows...coffee in hand. #sm82
More hugs 4 chatting: @tobywneal @norelledone @JanieC @Marc_Meyer @JPedde @sandrasays #sm79 #measurepr
Hugs 4 chatting: @shonali @norelledone @Draddog @buona_vita @chrisheuer @LaurenIacono @SocialSynergy4U @sherrylowry #sm79 #measurepr
@alexharris Spoken like a true singer/songwriter ;) #sm79
@DaveChalmers1 The good. The bad. The ugly. There's plenty of each in SM, yes? #sm79
@DaveChalmers1 The good. The bad. The ugly. There's plenty of each in SM, yes? #sm79
@JanieC Spoken like a true real estate professional :) #sm79
@chrisheuer "Social" jack of all trades vs master of one...preference? #sm79
@norelledone Marketing & PR is about sales, if you put "social media" in front of them, guess what? It's still about sales #sm79
@Marc_Meyer Why, it's so good to see you again Mr. Meyer :) #sm79
@buona_vita "social" is a mighty big word, you gotta chop it down a bit so it makes more sense - just my 2 cents #sm79
Engaging, relationship building, & communicating, connecting is all good...as long as it leads to sales/revenue generation #sm79
Engaging, relationship building, & communicating, connecting is all good...as long as it leads to sales/revenue generation #sm79
@randygiusto "connections" that lead to sales, yes? #sm79
@buona_vita Don't you think strategies are confusing enough? twitter, facebook, youtube, blogging - all fall under #sm...OY! #sm79
and minimalists. RT @techguerilla: @chrisheuer Like all maturing industries generalists & specialists will evolve out of the framework #sm79
@techguerilla @chrisheuer Agree. #sm is way to broad for there not to be "specialists" #sm79
A track record of results & satisfied clients separates the #sm posers with the real pros #sm79
Track record of results. RT @klequoc: Then how would u advise a company willing to hire SM expert? What should they be looking for? #sm79
@ChadMedia101 Define "pro" #sm79
#Truth RT @cubs4emily: RT @chrisheuer: ...its not about listening, its about how you respond to what you hear #sm79 #socialmedia
#Truth RT @cubs4emily: RT @chrisheuer: ...its not about listening, its about how you respond to what you hear #sm79 #socialmedia
@KellyeCrane I'm starting to like you, Kellye Crane :) #sm75
@KellyeCrane I've read plenty of lame posts (thoughts) from so-called "thought leaders" - It's all in the ears of the beholden, yes? #sm75
Most of the people that are the biggest proponents of "influence" & "klout" have books to sell. #justsaying #sm75
Afreed. RT @tamadear: @AppleBoxStudios I'd say the vast majority of the biggest influence in SM happens offline. #sm75
Influencers? How much is real and how much is just perception? People love to follow, just look at @ladygaga #sm75
"Thought Leaders"? "Influencers"? What's that? RT @KellyeCrane: Wise, thought-leaders are often influencing the "influencers" #sm75
I'm flattered - Thank u! RT @tamadear I'm influenced by people that ask hard questions: @justinwhitaker, @frankrebecca, @danperezfilms #sm75
RT @rjamestaylor: @techguerilla you can see the entire #sm74 chat history here: http://bit.ly/dhVTMU
@kamichat We're both on the treadmill of life, yes? The feeling is mutual - looking forward to future "engagement" :) #sm74
Even more hugs: @charliesaidthat @LaLicenciada @Shanan_S @Shanan_S @shawnshackelton and another one for @jenvargas #sm74
@Shanan_S Government might never learn ;) #sm74
@Shanan_S I think most companies understand that... #sm74
@jenvargas Agree 100% :) #sm74
RT @conniereece: Many thanks to @kamichat for moderating, and as usual kudos to @jasonbreed and @Marc_Meyer. Great convo! #sm74
More hugs: @WorkingPRMama @toddysm @Tinu @scottschablow @misskatiemo @BaehrNecessity @CriticalTodd @Mami2Mommy AND @kamichat #sm74
Hugs: @JulieDiazAsper @AndrewJDavison @TomMartin @Juanofwords @jsandford @AimeeJMartin @minxymoggy @theblogstudio @Hof66 #sm74
@minxymoggy I'd never disagree with someone who's mainly for freedom of chocolate (or peanut butter) ;) #sm74
@misskatiemo Agreed! #sm74
@kamichat Never underestimate the forgiving nature (and relatively short memory) of most people. #sm74
@rjamestaylor Don't whach your competitors when they're down - makes you look like a bully. PS - nobody likes bullies. #sm74
@rjamestaylor Don't whach your competitors when they're down - makes you look like a bully. PS - nobody likes bullies. #sm74
You'd be surprised how quickly you can diffuse a situation with "I'm sorry" and "I understand how you feel" #sm74
@kamichat Whether real or imagined. #crisis #sm74
@kamichat Q3: Address it immediately & if you screwed up, apologize then outline steps for amending situation. #sm74
@kamichat Whether real or imagined. #crisis #sm74
@kamichat Q3: Address it immediately & if you screwed up, apologize then outline steps for amending situation. #sm74
@Tinu You can't knock my hustle ;) #sm74
@toddysm I'm talking about the majority of people. My mother will never think I suck ;) #sm74
@toddysm I'm talking about the majority of people. My mother will never think I suck ;) #sm74
RT @ScottSchablow: @nancyredford Can't we humans and brands just all get along? ;-) #sm74 #qotd
I think "personal branding" can be quite different for a small biz than a large corporation. Two different approaches... #sm74
RT @TomMartin: @cnbruni if the co is interested, they should always be able to outshine a personal brand. Sum greater than parts... #sm74
@minxymoggy I wouldn't say something sucked unless I got a good look at it, but that's just me ;) #sm74
@Hof66 Oh, I agree whole-heartedly with that. Perception is key. #sm74
@AndrewJDavison If *everyone* say you suck, guess what? You suck. #sm74
@TomMartin In the words of Frank Gelett Burgess: "Personal brand is only chatter, reputation is all that matters." #sm74
@jenvargas That's my girl... #sm74
@WorkingPRMama @Hof66 @TomMartin What you think of you will determine what others think of you, no? #sm74
@AndrewJDavison If you suck, people will know it. If you don't suck, people will also know it. Yes? #sm74
@jsandford Doesn't it all add up to the same thing? #sm74
In the real world, your reputation will trump your "personal brand"... #sm74
In the real world, your reputation will trump your "personal brand"... #sm74
@jsandford and reputation isn't? Hmmm... #sm74
@AndrewJDavison Unless you show them. #sm74
@kamichat I prefer: The reputation of your personal brand is earned. #sm74
#Truth. RT @AppleBoxStudios: I think personal brands, at least the nomenclature of it, is a bi-product of social media buzzword bingo #sm74
No direct control over? RT @AndrewJDavison: Reputation is part of your personal brand, just one you don't have direct control over #sm74
#Truth. RT @AppleBoxStudios: I think personal brands, at least the nomenclature of it, is a bi-product of social media buzzword bingo #sm74
Is there a difference? RT @kamichat: Q1: Is reputation more important than a “personal brand†in #socialmedia? #sm74
Missed it! RT @jasonbreed: Props to @cbensen for moderating. If U missed, we archive it here http://hashtagsocialmedia.com/event/72 #sm72
@iMediaMichelle Sabroso! :) #sm70
@jaybaer aww shucks... #sm70
Gotta also give a hug to Chicago's digital strategy vixen: @iMediaMichelle #sm70
Another big hug to @jaybaer, making #sm a better place. #sm70
Big hug to my brother from another mother: @ar_turnbull #sm70
Hugs: @ambercleveland @AppleBoxStudios @KathyHerrmann @GetResults @Bristol_PR @DenVan @PrimeDayton @TomMartin @ActiveIngreds #sm70
Wise!> RT @techguerilla: In my experience, nothing converts detractors like face2face / voice2voice. ppl are diff without the audience #sm70
RT @jasonbreed: Big props to @jaybaer for moderating today. Great work, great dialogue. Great input. See you next week at #sm71 #sm70
RT @jasonbreed: Big props to @jaybaer for moderating today. Great work, great dialogue. Great input. See you next week at #sm71 #sm70
@techguerilla "...psychological risk mitigation techniques"? I feel pretty stupid right now :( #sm70
@ar_turnbull Funny you should ask as I was also born with mouse in hand ;) [thanks!] #sm70
The focus should still be delivering a great product/service at a competitive price w excellent cust svc. When did that break? #sm70
The focus should still be delivering a great product/service at a competitive price w excellent cust svc. When did that break? #sm70
The voice of reason... RT @TomMartin: @jaybaer very cust should be important. My klout may b low but I may write for wsj #sm70
@jaybaer Is that how you define "influence"? It's all in the definition...yes? #sm70
Amen? RT @brightmatrix: @jaybaer Shouldn't all customers be treated equally, regardless of "influence"? And by equally, I mean "well"? #sm70
Amen? RT @brightmatrix: @jaybaer Shouldn't all customers be treated equally, regardless of "influence"? And by equally, I mean "well"? #sm70
A3: I'd concern myself more with the people who have real-world influence who produce real results. Substance, not shadows. #sm70
A3: The most overrated and meaningless #sm statistic: "Influence" Oy vey! #sm70
@jasonbreed Saying "wrong" thing publicly can lead to litigation. Best for a company to use caution...yes? #sm70
Co's can learn basics from #sm consultants but with so many options, how do you choose the right one? My take: http://bit.ly/bSxgYu #sm70
@jasonbreed Saying "wrong" thing publicly can lead to litigation. Best for a company to use caution...yes? #sm70
Co's can learn basics from #sm consultants but with so many options, how do you choose the right one? My take: http://bit.ly/bSxgYu #sm70
Co's can learn basics from #sm consultants but with so many options, how do you choose the right one? My take: http://bit.ly/bSxgYu #sm70
Agrree! RT @themaria: I think agencies are good for "campaigns" like old spice but for real longterm engaement, co is better. #sm70
@nateriggs @ar_turnbull Again, we're talking *successful companies here. #sm70
@ambercleveland @jaybaer @rebeccawoodhead Cust always calls shots for *successful* companies, whether using #sm or not. #sm70
@jaybaer @ar_turnbull only if company has the proper resources to deal with immediate & increasing interactions. Otherwise a disaster. #sm70
@jaybaer @rebeccawoodhead When did the customer stop calling the shots? #sm70
If the right ppl are doing it! RT @KathyHerrmann: Q2. And responding to neg sentiment is a great way to turn critics into advocates. #sm70
Q2: untrained #sm personnel representing the company to customers - big liability. #sm70
@jasonbreed So why are we predicting doom & gloom for those companies who don't? Where are the facts? #sm70
@techguerilla Not a popular opinion on this forum, perhaps, but the corporate world would agree whole-heartedly. #sm70
Can I get another "Amen"? RT @techguerilla: Secondly, and I realize not popular opinion, but SM just isn't right for all businesses #sm70
Can I get an "Amen"? RT @elhoust: A1: Companies shld not engage in SM until thy hv a clear strategy & execution plan in place. #sm70
Can I get an "Amen"? RT @elhoust: A1: Companies shld not engage in SM until thy hv a clear strategy & execution plan in place. #sm70
@jaybaer If a company can't do #sm right, then they shouldn't bother...or they should hire @jaybaer to show them ;) #sm70
@jaybaer I'm talking properly trained individuals who understand benefits (and shortcomings) of product/service. #sm70
@jaybaer I'm talking properly trained individuals who understand benefits (and shortcomings) of product/service. #sm70
@jaybaer I'm talking properly trained individuals who understand benefits (and shortcomings) of product/service. #sm70
RT @jaybaer: #sm70 Q1. What are the circumstances when a company should NOT engage with its customers via social media?
RT @jaybaer: #sm70 Q1. What are the circumstances when a company should NOT engage with its customers via social media?
Q1: when they don't have the proper personnel in place to do so... #sm70
@amandabendrey You might want to check out #sm70 today @ 12pm: Topic = Is engaging with customers via social media required, or optional?
RT @Marc_Meyer: FYI, if you missed any part of todays #socialmedia tweetchat here is the archive http://bit.ly/cttXRV #sm69
RT @TomMartin: @CarissaO do cust want 2 b heard or have issue solved? is it more frustrating 2 b ignored or heard but can't help you? #sm69
RT @BethHarte: RT @abarcelos Marketers more than ever now have direct relationships with customers. That was against the law before. #sm69
@abarcelos Sales is also a great way to confirm brand perceptions...yes? (Hello Anna!) #sm69
Agree! RT @livepath: @TeresaBasich scary to some, intimidating/overwhelming to most. Will take yrs for most comps really get it right #sm69
RT @TomMartin: YES RT @megfowler: Q2: SocMe also allows potential customers 2 observe how u deal with established customers... #sm69
Agree! RT @livepath: @TeresaBasich scary to some, intimidating/overwhelming to most. Will take yrs for most comps really get it right #sm69
@livepath Actually, I think SM is utilized best as a customer service tool. #sm69
@adamcohen SM is a terrific tool for engaging with customers. I agree. I'm just exploring why over 80% of execs still don't use SM. #sm69
@TeresaBasich With great risk comes great reward...yes? #sm69
@livepath I believe SoMed has a place in a company's overall mktg plan. The fear is utilizing existing resources to explore it. #sm69
@livepath I believe SoMed has a place in a company's overall mktg plan. The fear is utilizing existing resources to explore it. #sm69
Q2: Whenever a company introduces a new element into their overall marketing plan, other areas might suffer. Risky. #sm69
@TeresaBasich I believe those companies that invest in SoMed will experience improved cust svc/retention. Sales? Perhaps. #sm69
@dibbler46 Let's consider all the many successful companies that have done it without SoMed - and continue to grow despite it. #sm69
@dibbler46 I don't think there are any facts or data that can back up that argument. At least not now... #sm69
@TeresaBasich Is the "perceived" opportunity to be better gonna take away from what's working today? That's the risk. #sm69
@iMediaMichelle Laboring myself on that one (and I actually think I'm a pretty good writer!) OY! #sm69
@TeresaBasich Fear of trying something new OR sticking with what has proven to work? Most companies still productive w/o SoMed...#sm69
RT @ajmunn: Perception can dictate elements of strategy. Multiple obj require multiple approaches SM not just 1 thing #sm69
Sales? RT @adamcohen: For folks suggesting not to ignore other areas of biz (Cust svc, PR, etc) - I agree! However within marketing. #sm69
@annpadgett @PrimeDayton Blogging is also the most challenging of social media practices. Not for everyone... #sm69
@annpadgett @PrimeDayton Blogging is also the most challenging of social media practices. Not for everyone... #sm69
@annpadgett @PrimeDayton Blogging is also the most challenging of social media practices. Not for everyone... #sm69
@Marc_Meyer Let's just hope for the best at this point. Perhaps the most fun I've had chatting despite the topic. . .take care :) #sm63
@servantofchaos "au contraire mon frere" - this is the true value of SM, to express oneself, share ideas & beliefs and ENGAGE! Yes? #sm63
Thanks to my fellow Floridian @Marc_Meyer for seeing all things through the social media marketing lens. . .even oil spills. #sm63
Thx 4 chat :) @ActiveIngreds @irishcajun @conniereece @pbarbanes @irishcajun @MikeFraietta @elhoust @denisegass @jasonbreed @cmwooll #sm63
@cmwooll In this case reality is reality - that won't change until the spill and it's aftermath are well behind us. #sm63
@elhoust I'll agree over time, after the spill is controlled & we've forgotten the horrible images we'll see, rebuilding brand a plan #sm63
@Marc_Meyer You who live in Florida? Now that I really don't get! #sm63
This I'll agree with! RT @denisegass: What pisses me off most, is the lack of PR crisis mgmt for such risky rigs #sm63
@jasonbreed This spill may be the worst environmental disaster of our time and people are talking SM & PR campaigns? Don't get it. #sm63
@elhoust I'm saying that all their resources have yet to fix the actual spill. We'll agree to disagree on this one. #sm63
@denisegass @elhoust You really think branding & trust should be BPs main focus? They may never recover when it really "hits the fan" #sm63
@andrewmueller @servantofchaos @BPGlobalPR Winning over public might never happen after aftermath of the spill. It's gonna get worse. #sm63
@elhoust This is an environmental crisis like no other - we're not talking Toyota cars here. #sm63
Can I get an amen? RT @cmwooll: @andrewmueller Agree on both counts. News coverage and actual impact far more important. #sm63
@irishcajun I think the media will take care of PR as BP, Obama, etc work on how to control the spill. #sm63
@conniereece and that process is still ongoing. . .yes? Don't think anyone has come up w a clear solution - just ideas. #sm63
@irishcajun You first have to fix the problem before our Southern coastlines are awash in oil - yes? #sm63
@servantofchaos @conniereece We're talking about BP rebuilding credibility while thousands of gallons of oil pours into the Gulf? Huh? #sm63
@jasonbreed @AppleBoxStudios We're talking about perhaps the greatest environmental disaster ever. Focus should be on solution not PR #sm63
Don't think that the first thing on BP exec's mind was "twitter" when this unthinkable disaster occurred. . .just my 2 cents. #sm63
Don't think that the first thing on BP exec's mind was "twitter" when this unthinkable disaster occurred. . .just my 2 cents. #sm63
@jaffejuice It can mean so many different things to so many different people - #sm may never truly be defined. Thx for chatting! #sm59
@jaffejuice Joseph, you spoke of "morons are those that are misusing/abusing it" inre to #sm. Would love for you to elaborate on this. #sm59
Special thanks to @jaffejuice #sm59
Thanks! @themaria @MikeFraietta @nigellegg @dc2fla @JohnFMoore @ckieff @techguerilla @KathyHerrmann @j_fuji @karimacatherine #sm59
Thanks! @themaria @MikeFraietta @nigellegg @dc2fla @JohnFMoore @ckieff @techguerilla @KathyHerrmann @j_fuji @karimacatherine #sm59
RT @iMediaMichelle: Eventually being socially MIA will no longer be an option. Just like Web 1.0: no url, off my list #sm59 (agreed!) #sm59
@themaria The question would then be is such a complex system worth the investment? Guess it depends on a company's #sm objectives. #sm59
@themaria Can sales actually be tracked to a company's #sm efforts? Just curious. . .must be hard to track. #sm59
RT @ckieff: @Marc_Meyer It's not a question of which is more valuable but how to activate and empower them to full potential. #sm59
I believe #sm can generate excellent "sizzle" but in the end, will it sell the steak? #sm59
@jaffejuice are you calling me a moron? ;) #sm59
@JohnFMoore @ckieff My point was in reference to customer retention/word of mouth. Sales/mktg create the customers (obviously) #sm59
@JohnFMoore @ckieff My point was in reference to customer retention/word of mouth. Sales/mktg create the customers (obviously) #sm59
@themaria In the end, it's better to be in than out but I still think as #sm as an engagement tool more than a true selling tool #sm59
@JohnFMoore Delivering great product with great service is 90% of the battle #sm59
RT @techguerilla: @jaffejuice the ability for large companies to "act small" has never been greater #sm59
@jasonbreed Great product w average service or average product w great service? Thoughts? #sm59
RT @andrewmueller: Come on folks, Social Media is only one small factor in getting customers to come back for more, more frequently #sm59
@themaria agreed! Customer service & positive w.o.m. wasn't invented by #sm, it's just another avenue (one that should not be ignored) #sm59
A great product delivered with great service will always create positive word of mouth. . .been that way for years (way before #sm)! #sm59
RT @jaffejuice: How do we a) get existing customers to keep coming back for more & b) get them to tell others? (wordofmouth) #sm59
@themaria when did excellent customer service cease to be a selling tool? ;) #sm59
RT @jaffejuice: How do we a) get existing customers to keep coming back for more & b) get them to tell others? (wordofmouth) #sm59
@themaria when did excellent customer service cease to be a selling tool? ;) #sm59
A great product delivered with great service will always create positive word of mouth. . .been that way for years (way before #sm)! #sm59
If we're talking "retention" with social media are we saying "no selling please"? #sm59
If we're talking "retention" with social media are we saying "no selling please"? #sm59
RT @Marc_Meyer: FYI 2day at noon EST @jaffejuice hosts #socialmedia tweetchat topic? Is retention the new acquisition in social media #sm59
Look what I just found -> RT @sixrevisions Simple Strategies for Engaging Your Visitors http://bit.ly/c01HL5 #sm58
@kyleplacy First time was a good time! Great job! #sm58
@lilGronberg Kirsten, some def do suck less than others :) Agreed! PS - thx for the follow! #sm58
@lilGronberg same here :) #sm58
@mzayfert your product, service or story #sm58
@mzayfert I'm of the opinion that if it matters to us, it will matter to our ideal prospective consumers. #sm58
@mzayfert When you know who your customers are, this can be very effective. . .#sm58
@lilGronberg do you think this is a good thing or a bad thing? #sm58
Agreed w storytelling - but the types of stories should be something your prospective consumers can relate to leading to engagement. #sm58
I think 4 many people trying 2 connect w consumers, their focus is very broad. A more targeted approach should produce better results #sm58
Agree w @jasonbreed inre to baby-stepping interactions. People are very wary of "salespeople" on social media platforms. #sm58
@AmberCadabra OK, I'm pretty sure I'm too late but what do I have to do to get in on the #sm57 action?
