Thanks, @jsandford, for hosting #sm140. Great conversation everyone. Glad the tweet chat's back.
@ambercleveland Well, it is a slippery slope. :) #sm140
@Marc_Meyer @KaryD Or they do, but they don't know yet what that is. It's awkward to start. #sm140
@jsandford RE numbers: we don't. Some ppl always want a way to quantify "popular." Like being prom queen has a value. #sm140
I do this. Do you? RT @jsandford: Does anyone pick a few folks they haven't heard from in a while and just say "hello"? #sm140
@ambercleveland I might have contemplated doing a couple shots first. #sm140
@KaryD I think casual users are just trying to figure out what they want to do with any/all of it. #sm140
+100 RT @cloudspark: @megtripp and that is the 'secret' to any good relationship - be authentically who you are #sm140
@ambercleveland You're on West Coast, right? So it's still wake-up time. :) #sm140
@megtripp Isn't that true offline too? #sm140
@martinjason Also known as "say hello. goodbye." #sm140
For the record, be glad I'm not having coffee. Me on caffeine is = speed addict @ at your party. I'd have 75 pithy tweets already. :) #sm140
Ding! Ding! Ding! RT @Marc_Meyer: @jsandford We talk about content curation but perhaps we need to focus on relationship curation..? #sm140
@jsandford Engagement. High touch. Say good morning. Remember details (runner, Pats fan, kids in school, etc). Value the personal. #sm140
@jsandford Engagement. High touch. Say good morning. Remember details (runner, Pats fan, kids in school, etc). Value the personal. #sm140
@jsandford A3: nurture them. You can't add friends/followers/connections blindly & expect a rel'ship to spring up. #sm140
@megtripp Water. (Hey, you asked...) #sm140
@martinjason I believe so. It's a Q of defining "meaningful" and what you want from each rel'ship. #sm140
+1 RT @megtripp: People who are naturally curious will ALWAYS do better at this stuff than ppl who have finite information needs. #sm140
@Marc_Meyer That's the cool part. It makes the traveling so much more fun. #sm140
@jsandford Until now. :) #sm140
@jsandford Depends on the what. I'd distinguish b/w the public-private and the stuff that is best suited to offline conversations. #sm140
@Marc_Meyer Next time you're in D.C... #sm140
A2 At heart, it's about being interested in other ppl. Asking the little Qs, not just trying to show how smart you are. #sm140
Me too. Looking for convo. RT @megtripp: I tend to ask EVERYONE lots of questions. The sparky, chatty folks pop up and sparkle. #sm140
Me too. Looking for convo. RT @megtripp: I tend to ask EVERYONE lots of questions. The sparky, chatty folks pop up and sparkle. #sm140
@megtripp Mostly same. But more careful online b/c context, nuance can get lost. #sm140
A2 Starts w/ reaching out. Getting to know THE PERSON. Looking for ways to take convo offline (email, Skype, --gasp--face to face). #sm140
@tamadear Okay. For me, I think it's a bit of both. B/c diff platforms have diff. starting points. A good Q to ponder indeed. #sm140
@tamadear Agreed, but aren't you looking for different things from diff platforms? Otherwise all we'd need is 1. #sm140
@martinjason Great point about give and take. Can be a quick screening filter. #sm140
@Marc_Meyer Esp. since they've given you a running start... #sm140
@KaryD My #1 LI criteria: if you can't customize an invite, you're out. @cloudspark #sm140
@cloudspark For me as well, b/c Twitter lends itself to convo. Lack of group moderation has made LI a broadcast platform. #sm140
@jsandford Do criteria get tweaked, or do they evolve as a platform evolves (and your use of it does likewise)? #sm140
@RunnerBliss So true. If your Twitter stream is all links (or worse, all quotes), I'm not interested. #sm140
@jsandford For me, yes. B/c I want the nuance of a rel'ship. Not just random push & shove. @megtripp #sm140
@megtripp I agree. The "all profes all the time" is boring. Want balance -- as in offline. #sm140
A1: level of engagement (want ppl who talk to ppl). Interesting (commonalities--or differences). like to get to know #sm140
@megtripp I agree. The "all profes all the time" is boring. Want balance -- as in offline. #sm140
@chrisj1914 Thank you! #sm140
Popping onto #sm140, and looking for Q1 in the queue.
@chrisj1914 Thank you! #sm140
Popping onto #sm140, and looking for Q1 in the queue.
It's baaaaack! RT @Marc_Meyer: Since it's V-day, tweetchat on Nurturing Relationships in a Socially Connected World. w/ @jsandford #sm140
@AppleBoxStudios Especially if they don't look like a frog who lives in an egg... :) #sm138
@LisaPetrilli Thanks, Lisa. You rocked as #sm138 host today. Great conversation.
@davidchris Hmm. I love rooms w/ strangers b/c I get to meet new people. (I moved often growing up.) #sm138
@AppleBoxStudios Especially if they don't look like a frog who lives in an egg... :) #sm138
@LisaPetrilli Thanks, Lisa. You rocked as #sm138 host today. Great conversation.
@davidchris Hmm. I love rooms w/ strangers b/c I get to meet new people. (I moved often growing up.) #sm138
@davidchris Of course. Assume the extrovert comes out when you're comfortable w/ person and/or topic? #sm138
@DRMGListens Maybe it's the fear of it being "everywhere." I proofed my 1st Web site, all 4 pps, for days. Seems silly now. #sm138
@davidchris I'm a runner now, but I hated running when I got the idea in my head. So it was even crazier. Why I'm an extrovert. :) #sm138
@davidchris I agree. Kinda like how I ran a marathon b/f I ran a 5k. :) #sm138
@davidchris Is it avoidance or accentuating the positive? If you're socially quiet, jumping into a mosh pit could be overwhelming. #sm138
@davidchris Is it avoidance or accentuating the positive? If you're socially quiet, jumping into a mosh pit could be overwhelming. #sm138
@LisaPetrilli Is it about 1st choosing your platform wisely, esp. at first? e.g., camera-shy ppl probably shouldn't start w/ video. #sm138
Great pt. RT @starsandfrogs: intro/extro are not mutual exclusive. An intro can be extro when engaged w/ topics of interest/knowledge #sm138
@kadeeirene Every Tuesday at 12 EST. The hashtag changes numbers; next week will be sm139, then sm140... #sm138
@LisaPetrilli One friend is really open--once he knows you. In SoME, he often sounds very formal. #sm138
@LisaPetrilli One friend is really open--once he knows you. In SoME, he often sounds very formal. #sm138
As an extrovert, it's a little odd to talk abt how introverts navigate SocMe. :) #sm138
@LoisMarketing Off to be chatty offline now? [Waves goodbye.] #sm138
@neicolec Glad I could explain. :) I'm totally ME -- I just don't share all of me everywhere, w/ everyone. #sm138
@BarbBuckner That's a great point. Ppl need to realize that everything you do/say today is searchable. #sm138
@neicolec Ex: Biz foot: I avoid topics that divide (e.g., politics, religion). But it's not about best light, but commonalities 1st. #sm138
@MackCollier Darn. And here I wanted to build an image that I'm the next Lady Gaga. :) #sm138
@neicolec Is it "best light" or biz foot forward? I think there's a difference in this context. #sm138
@MackCollier Darn. And here I wanted to build an image that I'm the next Lady Gaga. :) #sm138
@BarbBuckner Personality is key. Be genuine, personal (w/out TMI), & you will connect. Rel'ship bld'ing principles are same on/off. #sm138
@nikkirogan Maybe not online if you're good. But the 1st time you interact outside that bubble... #sm138
@LisaPetrilli Key w/ cos is to be "brand," voice consistent. And make sure you're not over-promising. @MackCollier #sm138
@martinjason Yes, but is it reinventing, or creating a false persona? B/c if it's not "you," the warts will show eventually. #sm138
+1 RT @MackCollier: No, people create the false image. Be yourself and be consistent online and offline, that's all it takes. #sm138
@LisaPetrilli A1 Does SoME create a false impression, or is it that ppl/cos use it to do so? #sm138
@MackCollier Clearly that's not a tag either of us can own. :) #sm138
Thanks @LisaPetrilli. I'm guessing most of the introverts are lurking? :) #sm138
Happy to be around today for #sm138.
Happy to be around today for #sm138.
RT @Marc_Meyer: @VolcadoDePila I like this: Measure by situation and not by network.... #sm136
So do I get free stuff for participating in #sm136? | Shout out to @chuckhemann for hosting a great discussion today.
RT @Marc_Meyer: @VolcadoDePila I like this: Measure by situation and not by network.... #sm136
@Marc_Meyer Sadly, I agree. But lazy garners lazy (e.g., poor, ineffective) results, so it works out in the end. #sm136
@Marc_Meyer Sadly, I agree. But lazy garners lazy (e.g., poor, ineffective) results, so it works out in the end. #sm136
+1 RT @webby2001: It's about the worst metric for how to treat a human I can think of. In any circumstance. Terrible. #sm136
@chuckhemann A4. No. And No. | Well, if it's really high I might feel sorry for them, think they need to get a life. #sm136
@dgcattaneo LOL. One more thing I won't miss. #sm136
@eswayne I use the "puppies" and "peanut butter" analogy. A friend was deemed influential on these topics. #sm136
@Marc_Meyer I want to be influential about cinnamon PopTarts... Oh, that's right, I no longer have Klout. #sm136
@Marc_Meyer Suddenly, you'll find yourself influential about "Diet Coke." #sm136
@VolcadoDePila You're right. Computers can filter data, but need humans to provide context. @AppleBoxStudios, @jgombita #sm136
@VolcadoDePila You're right. Computers can filter data, but need humans to provide context. @AppleBoxStudios, @jgombita #sm136
@dgcattaneo Brilliant! cc: @AppleBoxStudios #sm136
@dgcattaneo I know how it works, so I don't need to play anymore. Privacy stuff & daily pleas to get me to add FB were last straws. #sm136
@dgcattaneo Brilliant! cc: @AppleBoxStudios #sm136
@AppleBoxStudios You found me out. :) #sm136
+1 RT @BarryBirkett: If, hypothetically, there were a complete social index Watson would probably be needed to run it. #sm136
@dgcattaneo I know how it works, so I don't need to play anymore. Privacy stuff & daily pleas to get me to add FB were last straws. #sm136
@AppleBoxStudios You found me out. :) #sm136
+1 RT @BarryBirkett: If, hypothetically, there were a complete social index Watson would probably be needed to run it. #sm136
By the way, has anyone else opted out of Klout? Got tired of being in high school. #sm136
A3. Accurate is a relative Q. They're measuring popularity in a bubble. Step outside where no one even knows your name. #sm136
@AppleBoxStudios The root of it: we're looking for an algorithm to shortcircuit a process that's subjective & hard work. #sm136
@AppleBoxStudios If it works w/ my dashboard/data, then potential to move to usefully predictive. #sm136
@webby2001 Are they a shortcut to start pt? B/c I think it's apples ("influencers") vs. the oranges (useful to my biz). #sm136
@AppleBoxStudios If it works w/ my dashboard/data, then potential to move to usefully predictive. #sm136
@webby2001 Are they a shortcut to start pt? B/c I think it's apples ("influencers") vs. the oranges (useful to my biz). #sm136
Social indices will be useful IF they can ID & tag influence to niche/"topic"/MY biz goals. Far too broad-based, pop contest now. #sm136
Social indices will be useful IF they can ID & tag influence to niche/"topic"/MY biz goals. Far too broad-based, pop contest now. #sm136
@lttlewys I'd say "by results." B/c not every biz goal is profit (though that better be in the mix). :) #sm136
Q2 Need to see one I trust b/f I could use for anything useful. #sm136
RT @chuckhemann: Q2: If we agree there's some utility in social indices, why should we use them? What practical purpose do they hold? #sm136
@lttlewys In biz context, we have to prove our value. But don't know when that became via an algorithm. #sm136
@chuckhemann Absolutely. I think we have this convo b/c we haven't gotten to hard, reliable, sound indices yet. #sm136
@Marc_Meyer Go figure. It's b/c it measures individuals, and apparently we have big egos. #sm136
@chuckhemann Absolutely. I think we have this convo b/c we haven't gotten to hard, reliable, sound indices yet. #sm136
@Marc_Meyer Go figure. It's b/c it measures individuals, and apparently we have big egos. #sm136
@scott_briggs Needs context, & the context has to be transparent. Or else it's just self-serving? #sm136
It seems the takeaway is that this is a very squishy science. #sm136
+1 RT @Marc_Meyer: The context in this context is completely subjective and can be skewed right out of the box..:) #sm136
@BarryBirkett So true. Darn those stats. #sm136
+1 RT @Marc_Meyer: The context in this context is completely subjective and can be skewed right out of the box..:) #sm136
@tamadear Yes. I would agree. "Context" seems to be the trickiest part. @dgcattaneo #sm136
@BarryBirkett So true. Darn those stats. #sm136
@dgcattaneo You're probably right. Esp w/ @tamadear great point abt need to measure apple to apples. Implies benchmarking. #sm136
@dgcattaneo Is it a benchmark or a ranking? Not sure those are the same. #sm136
@chuckhemann A1 Hmm. Characteristics: Data aggregation. Index implies ranking, so perceived winners & losers. #sm136
@chuckhemann A1 Hmm. Characteristics: Data aggregation. Index implies ranking, so perceived winners & losers. #sm136
@chuckhemann A1. Very broad term. Depends on what you're measuring (or trying to measure)? #sm136
@Marc_Meyer Yeah! Glad I should be able to make it today. Since I opted out of high school yesterday. cc: @chuckhemann #sm136
@Marc_Meyer Yeah! Glad I should be able to make it today. Since I opted out of high school yesterday. cc: @chuckhemann #sm136
Thanks, @KatFrench, for a great hour of #sm132. Terrific conversation all around.
Indeed! RT @jgombita: Employee stupidity is pretty much platform agnostic. (Could be spouting off in the cafeteria.) #sm132
@Ken_Rosen I'd say highlight how you can leverage network for biz gain, but leave the examples to the interview. #sm132
@Ken_Rosen It's the diff b/w saying you can call someone & knowing someone who will take your call. #sm132
@KatFrench Exactly. I think ppl need to throw more cocktail parties so they get the hang of it. #sm132
@KatFrench Well, it gives me useful information. Like "you might be IQ smart, but you are way too insecure." #sm132
@KatFrench Well, it gives me useful information. Like "you might be IQ smart, but you are way too insecure." #sm132
@kenburbary Somehow I didn't think that was on YOUR resume. :) #sm132
A3 Judgment call. If makes ppl squirm probably a bad idea. :) #sm132
@kenburbary Somehow I didn't think that was on YOUR resume. :) #sm132
@djenders @kenburbary If you're talking Klout on your resume, I'm so thinking you just don't get it. #sm132
@VolcadoDePila Agreed. That's what makes the online component trickier. #sm132
@VolcadoDePila Agreed. That's what makes the online component trickier. #sm132
@VolcadoDePila But your rel'ships are part of your personal brand as well as w/in the co. brand. So it's alwasy been dual purpose. #sm132
@KatFrench Hmm... Will Google+ decision matter? FB already requires a real person, & ppl are bleeding lines all over the place. #sm132
@JoeKikta And it's not a new issue. Ppl have always taken their Roloxes w/ them when they left. #sm132
@VolcadoDePila Agree: if you're not touting your value, no one will. But need caution when it's Q of your brand w/in a co. brand. #sm132
A2 Delicate dance. If you're using SocMed wisely, it will always do both. Enhance co. brand by engaging = good rep for you. #sm132
@AppleBoxStudios Why does this seem so hard for ppl to figure out? #sm132
Exactly! RT @AppleBoxStudios: I think it's imperative to know that you're always on, regardless of what "account" you're on.. #sm132
@lttlewys Can you be "overly cautious"? I'd just call it being smart. No diff from checking recipient list b/f sending an email. #SM132
@lttlewys Can you be "overly cautious"? I'd just call it being smart. No diff from checking recipient list b/f sending an email. #SM132
@KatFrench Is it then stuff you talk about in person? To me, the personal sphere is (wisely) offline. #sm132
@KatFrench Is it then stuff you talk about in person? To me, the personal sphere is (wisely) offline. #sm132
I think "personal" is a bit of a misnomer. It's more about "public-private," not really the personal stuff. #sm132
+1 RT @KatFrench: If you do it right, personal+professional make for a tasty cocktail. Do it wrong & you get a TMI hangover. #sm132
The one good thing about being home today: I get to hang w/ the #sm132 crew.
Thanks, @TomMartin for hosting #sm128. Now that we've figured out Twitter, who's up for tackling world peace?
Hmm... Suddenly I have a craving for red meat. #sm128
@Marc_Meyer LOL #sm128
@jgombita Wicked-smart always gets my attention. :) #sm128
a3 Conversational first. (Almost) everyone is interesting. Then curator. #sm128
Is that a bit like calling yourself a guru? RT @TomMartin: Ok... Honesty Time: Q3: What kind of Twitter user are you / why? #SM128
Is that a bit like calling yourself a guru? RT @TomMartin: Ok... Honesty Time: Q3: What kind of Twitter user are you / why? #SM128
@samfiorella @Marc_Meyer I don't want "stuff" from brands. I want personality (& culture vs. logo-speak). #sm128
@samfiorella @Marc_Meyer I don't want "stuff" from brands. I want personality (& culture vs. logo-speak). #sm128
+1 RT @KRLRose: I don't follow brands or services. I follow humans behind brands and services. #SM128
@jgombita Agreed. You learn nothing when you only talk to "yourself." cc @dgcattaneo #sm128
@dgcattaneo I agree. It's how I've "found" some very cool ppl. And great stories too. :) #sm128
Fav brand right now: @bestbuy. Love how they have empowered their employees & their multi-pronged use of Twitter. #sm128
@TomMartin I complain w/out following. :) Other reasons (RE Brands): observation (best practices), loyalty, entertainment value. #SM128
@dgcattaneo I do that sometimes. Interesting. Mostly, though, I start w/ the person vs. starting w/ the story. #sm128
@BarryBirkett Deep pockets can always allow you to do more. But I still SM = more open data = level(er) playing field. #SM128
A2 I mostly follow ppl who are smart, conversational. (Smart is definitely my bias). Some brands to watch how they engage. #sm128
RT @TomMartin: So moving along... Q2: Why do YOU follow the PEOPLE/BRANDS you follow on Twitter?
#SM128
@dgcattaneo Is it from a) the links, or b) b/c you check out blogs of ppl who you're engaging with? (b is more typical for me). #sm128
@BarryBirkett Hmm. I think it favors those who prioritize it. Doesn't have to be big budget. No? #SM128
@BarryBirkett Hmm. I think it favors those who prioritize it. Doesn't have to be big budget. No? #SM128
@neicolec The eternal challenge: Do you only talk to "yourself" or listen to other voices? Echo-chamber isn't unique to SM. #sm128
@neicolec The eternal challenge: Do you only talk to "yourself" or listen to other voices? Echo-chamber isn't unique to SM. #sm128
Info vs. social network: isn't not good v. bad, but what works for you. I use for social more, still rely on RSS more for info. #sm128
@jonmikelbailey Access is key. And it's leveled playing field for both consumers and small biz. #sm128
@TomMartin I think Twitter makes engagement easier, more intuitive. Need more work to figure out how to enage on LI, FB, G+. #sm128
@TomMartin Yes, b/c of the cocktail free flow style of the platform. Easier for convo, but clearly can engage too on FB, LI, G+, etc. #SM128
A1 Twitter is tailor-made for engagement. But it's a strategy, not a goal. #sm128
Finally around for an SM chat. Just in time for @TomMartin to talk Twitter evolution. Who else is in? #sm128
@jgombita @dgcattaneo Just send us the link so we can see read your brilliance. :) #sm125
@TobyDiva Sorry I missed you in Atlanta last week. @KellyeCrane & I had quite the entertaining evening. #sm125
Thanks @jbondre, @sethgoldstein, @dgcattaneo, @Ken_Rosen, @livepath for smart #sm125 chat today. And to @Marc_Meyer for getting us together.
Thanks @jbondre, @sethgoldstein, @dgcattaneo, @Ken_Rosen, @livepath for smart #sm125 chat today. And to @Marc_Meyer for getting us together.
Wow. It's 1:00 p.m. already? #sm125 flew by. Thanks, @TobyDiva, for facilitating a fab. (diva-worthy?) conversation.
@jbondre Control over quality. Also helps w/ logjam problem b/c not asking ppl to do something they don't do w/ ease. @livepath #sm125
@TobyDiva We are asking too much. Not everyone is a writer, brilliant, etc. Need to ask of ppl & orgs. based on their skills sets. #sm125
RT @megfowler: A3: Content is about patience and consistency. Not overnight victory, not "quickie success". No switch to flip. #sm125
@AppleBoxStudios I want to be a poseur when I grow up. :) #sm125
@AppleBoxStudios I want to be a poseur when I grow up. :) #sm125
@megfowler No, it will just make you put bag over head. #sm125
Ding! Ding! Ding! RT @dgcattaneo: A3 - content becomes a core competency #sm125
@megfowler No, it will just make you put bag over head. #sm125
@TobyDiva A3. Cos. need to engage. A cliche, until you come to doing it. If you're talking at ppl, your content will fail. #sm125
RT @TobyDiva: Our last question? Q3: How do companies need to adapt around content? #sm125
@jgombita Though you'd like that one. :) #sm125
@Marc_Meyer @sethgoldstein I read few blogs that write long. Get To The Point. Don't know if culprit's content ADD or bad writing. #sm125
@sethgoldstein Good point. Enables you as a blogger to do a mix of "original" thought & curation. #sm125
RT @jbondre: A2:Ppl get board with the same message repeated. The human brain seeks novelty. Promoting your content alone will stagnate your comm. #sm125
@Ken_Rosen Then you need to put it on your calendar. :) #sm125
@jbondre I agree. To be a good resource, have to point ppl to good stuff that's not all about you, your brand. #sm125
@Ken_Rosen Reader POV: Rather see less stuff that bad posts. Writer POV: W/out some consistency, easy to drop it off to-do list. #sm125
A2 Have to be careful to distinguish b/w scheduling AND automating. One's a tool. Other is slippery slope to non-engagement. #sm125
@Ken_Rosen I think consistency helps (though I certainly lapse.) For multiple authors: schedule/calendar critical. #sm125
RT @TobyDiva: Ready for Q2? How is blogging/content development changing or maturing for companies? #sm125
@sethgoldstein Is your narrowly focused or for a niche market? Wondering raison d'etre for still putting one out. #sm125
@Cactus_Mike Great point about IRL. I want to see how many ppl talk in hashtags & inspirational quotes. :) #sm125
@sethgoldstein Is your narrowly focused or for a niche market? Wondering raison d'etre for still putting one out. #sm125
@Marc_Meyer @megfowler paper.li is so overused. Some good applications (e.g., around an event, for ex., or for a member org), but-- #sm125
@Cactus_Mike Great point about IRL. I want to see how many ppl talk in hashtags & inspirational quotes. :) #sm125
@sethgoldstein I was think more about others on your team (your agency, other depts, etc.), rather than the appropriating issue. #sm125
@Marc_Meyer Well, yes, there's that. So maybe holy grail principal #1 is "don't suck." #sm125
RT @dgcattaneo: @tobydiva #sm125 it's a balance - original content needs to be in strategic areas that a brand can own
@TobyDiva If original content is your 'base' (flows from biz goals, messaging platform, etc.), others can then seed from there. #SM125
@Marc_Meyer Well, yes, there's that. So maybe holy grail principal #1 is "don't suck." #sm125
RT @dgcattaneo: @tobydiva #sm125 it's a balance - original content needs to be in strategic areas that a brand can own
@TobyDiva If original content is your 'base' (flows from biz goals, messaging platform, etc.), others can then seed from there. #SM125
@TobyDiva @AppleBoxStudios Has to be "owned" internally, originate from there. You know your brand best. Then repurpose, etc. #sm125
A1 It's all of the above. If you have strategic direction, messaging--can (wisely) spread out responsibility for content creation. #sm125
RT @TobyDiva: who creates content for a brand? interns, young marketers, agency or those are internal who know the brand? #sm125
@Marc_Meyer Do you mean in context of "leaving them wanting more"? So they keep paying attn. #sm125
A1. Not sure we have a sweet spot--yet. But think ideal is around curation, filtering, & VALUE to the user. #sm125
Okay. Popping on to #sm125, hosted by my uber-smart friend, @TobyDiva.
@jgombita How was #sm123? Have been out of office, offline most of day.
RT @jasonbreed: here's the recap for today's chat on Personal Brands in Corp Environment http://hashtagsocialmedia.com/event/122 #sm122
@dgcattaneo Appreciate it. Glad to chat w/ you too. [~waving]. #sm122
Thanks to @Marc_Meyer & @jasonbreed for inviting me. #sm122 was fun, now I have the conversation.
@dgcattaneo @SteveMurthey @KathyHerrmann @berkson0 Thanks for joining in! #sm122
@dgcattaneo That's a great point. But I wonder if that shifts as they get more "career" focused? #sm122
@dgcattaneo @SteveMurthey @KathyHerrmann @berkson0 Thanks for joining in! #sm122
RT @randygiusto: Co's need 2 realize they may organically grow personal brands or hire them- they need mix of pers corp sm, otherwise they're faceless #sm122
Whew. Wow, the last hour went super fast. Thanks to all the smarties on #sm122 today. Great discussion, good takeaways (& food for thought).
@dgcattaneo Agreed, b/c a job is no longer a career. Too much volatility today. #sm122
@robertfpeterson Agreed. "Win-win" is always best outcome. #sm122
RT @jasonbreed: @iJmeeks is a great new example of the importance of building a personal brand. check out his story to get hired. Brilliant! #sm122
RT @martinjason: One takeaway from this tweetchat is that co's need to realize they're hiring a personal brand when they're hiring their SM manager. #sm122
@KevinFawley Great point. "recognized" and reputation is key. Celebrity maybe not so much. #sm122
5 minutes left. Any takeaways for cos. to enable personal corporate brands to coexist? #sm122
@jgombita Like we need more egos in the social sphere. :) #sm122
RT @tojodorian: #sm122 make note, PB stars in your co should be considered assets in your portfolio, not your main attraction - to avoid facelessness
If "personal branding is the new resume" (@KevinFawley), any takeaways for how to blend p.b. & corporate brands? #sm122
@martinjason Great pt. Succession plan needs to be focused on continuity first, not personnel. #sm122
Great Q. Ideas folks? RT @berkson0: Better question: Will personal branding become pervasive or remain a minority? #sm122
@Marc_Meyer @zappos is a good ex. Can you say, in one sense, that Amazon "purchased" a personal brand? #sm122
RT @jgombita: A4. Hire for pre-designed social media position, rather than hiring a "star" to create such position. That should help w/ succession. #sm122
@KathyHerrmann I agree. Focusing too much on stars means you lose smart ppl who may be less visible. #sm122
@tojodorian @berkson0 Does that mean allowing a p.b. to coexist is okay? #sm122
+! RT @dgcattaneo: A4 companies should develop retention plans first around star employees #sm122
Hmm... my search column just got a little sluggish... #sm122
Q4: Should cos/ develop succession plans around star employees? (w/ h/t to @jgombita for this one). #sm122
Q4 coming up... #sm122
+! RT @tojodorian: cos refusal to engage in this field is a horrible mistake, fostering innovation & renewal is key to advancement #sm122
@KathyHerrmann I think it's called "sharing wisely." There are always opps to educate w/out giving away the farm. #sm122
@berkson0 Agreed. It is a choice. But are cos. losing out when they are more restrictive? #sm122
RT @Marc_Meyer: Aa good ex. of how to harness employee social activities go look at Cisco's social media usage policies #sm122
@berkson0 Agreed. It is a choice. But are cos. losing out when they are more restrictive? #sm122
@KathyHerrmann Corp. culture a good way to focus. Are you controlling, or accept the risks of having ees w/ own brands? #sm122
RT @martinjason: I think co's forget that blogs are SM, and in some ways more controllable than networks. Blogs can be a good 1st step in the water. #sm122
@CommDuCoeur Is it fear, or short-sightedness? Short-term control, but harder to retain your "stars." #sm122
RT @CommDuCoeur: Q3 Is is too forward of me to say that prohibit SocMed is simply too lazy to understand it, set approp guidelines? #sm122
Good pt. RT @JustinFenwick: A3. #SoMe bans are often centered around fear, lack of time/resources, or lacking knowhow on mgmt. of it #sm122
@jgombita But shouldn't the "social contract" always allow me to keep my own voice? Loyalty is stronger w/ more trust both ways. #sm122
@CommDuCoeur You're right. It always seems shortsighted to ban SocMed. B/c ees are talking anyway. #sm122
@robertfpeterson Good point. But let's assume it's on point. Some cos. maybe want all the "leverage" on their side. #sm122
@Marc_Meyer Pushing that out, how should co best harness the p.b. w/in corporate ecosystem? #sm122
RT @Marc_Meyer: To harness: I.e The company leverages YOUR personal brand for their personal gain. Could be why they hired you. no? #sm122
As background, here's a good post on the Forrester decision: http://bit.ly/bJXwJ7 #sm122
What rules? RT @berkson0: A3: It's ok for corps to have rules for playing in their sandbox. Caveat is it limits the pool of players. #sm122
@martinjason They lost a couple of stars, then they banned their ees from blogging outside the corporate sphere. #sm122
RT @dgcattaneo: Successful pb/cb execution are also much broader than just social: include publishing, speaking engagements, etc. #sm122
Q3. Is it okay (never, sometimes, somethings) for cos. to harness or ban personal brands, such as blogs? (Think Forrester. ) #sm122
@Marc_Meyer @KathyHerrmann Hold that thought... it's Q3 coming up. #sm122
@robertfpeterson That's why football players wear helmets. :) Sports is actually a great example. #sm122
Ding, ding, ding! Terrific pt! RT @KathyHerrmann: Personal brand can benefit co - but doesn't mean that's the co's agenda. #sm122
We'll segue to Q3 in a couple minutes... #sm122
Is the new "personal brand" the old big Rolodex? #sm122
LIke it! RT @tojodorian: #sm122 another way to look at personal branding vs cos branding is you scratch my back, I'll scratch yours.
@jgombita Agree, experience should trump most else. I've have to check post out. #sm122
@Marc_Meyer Great Q Marc. An example we can use? #sm122
RT @Marc_Meyer: Does anyone know of a case where a huge personal brand did not mesh well w/ a company's corp. brand? I may know of 1. #sm122
@robertfpeterson Can personal brand coexist w/in a corp. structure (i.e., can your stars be stars & keep your brand intact?) #sm122
@berkson0 That's a great point. Cos. need to understand new "career path." B/c it's not 1 man, 1 co. anymore. #sm122
RT @berkson0: When I look for a job, no longer looking for career path in co. Looking to enhance personal brand. Co's need to leverage mentality #sm122
@robertfpeterson Welcome aboard. Jump on in. :) #sm122
@robertfpeterson Can personal brand coexist w/in a corp. structure (i.e., can your stars be stars & keep your brand intact?) #sm122
Cred. is key. RT @SteveMurthey: We are a knowledge-based org and encourage strong personal brands. Brings credibility to clients #sm122
RT @berkson0: When I look for a job, no longer looking for career path in co. Looking to enhance personal brand. Co's need to leverage mentality #sm122
@robertfpeterson Welcome aboard. Jump on in. :) #sm122
@BarryBirkett Can you expound on teh "personal" vs. "impersonal" in this context? #sm122
Cred. is key. RT @SteveMurthey: We are a knowledge-based org and encourage strong personal brands. Brings credibility to clients #sm122
@CommDuCoeur Is a disclaimer enough? We seem them all the time, but do we pay attn? #sm122
RT @berkson0: @dariasteigman Cos need to set scope. Job descriptions with specific roles/responsibilities become more important #sm122
Good Q. How should they mesh up? RT @JesseOguns: What happens in a case where P. Brand & C. Brand does not match? #sm122
@berkson0 How should cos leverage their smart "personal brand" stars? #sm122
Exactly! RT @berkson0: @dariasteigman Smart indivs. will learn how to brand, smart corps will learn haw to leverage #sm122
Q2: Can personal brand coexist w/in corp ecosystem? Can your stars be stars & keep your brand intact? #sm122
+1 RT @BDIonline: A1: Personal brand isn't an idea. You have it & need to pay attention to it- if you're online and have an identity #sm122
@JustinFenwick You mean my flaws are more visible? (Gasp.) :) #sm122
Q2: Can personal brand coexist w/in corp ecosystem? Can your stars be stars & keep your brand intact? #sm122
Q2 coming up a minute. #sm122
@berkson0 Terrific point. The work model has shifted, so perhaps it necessitates even more our taking charge of our "brand? #sm122
@JustinFenwick You mean my flaws are more visible? (Gasp.) :) #sm122
Dancing helps. RT @jasonbreed: Would have to say that strong personal brand is why I got hired #sm122 (well, I can dance too)
@tojodorian Is it a new thing? Personal brands always existed; they're just more visible now. #sm122
@martinjason Good point. We'll dive into that some more in Q2 #sm122
RT @Marc_Meyer: Because of the relationship of search to social, we every day, inadvertently, create our personal brand or influence someone else's #sm122
Great pt. RT @DigitalKaitlyn: A1 personal brands are great for your image, but can be hard b/c YOU are the product, harder to expand #sm122
Anyone get "pushback" on personal brands? Does it make cos less likely to hire you, for ex? #sm122
@dgcattaneo Hold onto that ex. Q2 will focus on brand w/in an corp. brand #sm122
@dgcattaneo Hold onto that ex. Q2 will focus on brand w/in an corp. brand #sm122
@Marc_Meyer We talk a lot about the "pros." What are some of the "cons" to a personal brand? #sm122
What are the qualities to focus on? RT @tojodorian: I feel it is a good idea, a necessary activity to establish your identity #sm122
RT @JustinFenwick: A1. Personal brand is neither good/bad. It's just an essential reality of our times. Individuals are the new long-term job gateway. #sm122
@dgcattaneo Expound on that: which industries does it favor? #sm122
RT @JustinFenwick: A1. Personal brand is neither good/bad. It's just an essential reality of our times. Individuals are the new long-term job gateway. #sm122
Welcome aboard! @tojodorian @JustinFenwick @fredmcclimans @CommDuCoeur @BarryBirkett @dgcattaneo #sm122
Q1 Personal Branding: Good Idea or Bad Idea? (Thought we'd start w/ an "easy" one.) #sm122
If you're joining #sm122, wave hello [~hello.] Question 1 coming up in a minute...
It's time for #sm122. We'll be talking personal branding, and focus on how/whether they can coexist w/ a corporate brand. Join us.
RT @jasonbreed: join us w/@dariasteigman in 5 minutes on Personal Branding within Companies www.hashtagsocialmedia.com Follow #sm122
Can a Personal Brand Coexist w/in a Corp. Ecosystem? | Join me for #socialmedia tweet chat in 30 min. (12 EST) & let's discuss! #sm122
Can a personal brand coexist w/in a corporate ecosystem? http://bit.ly/qwaKkH | And join me for #sm122 at 12n to discuss.
Got to sign off for a 1 p.m. lunch mtg. Thanks @kenburbary -- Fantastic discussion today. #sm120
@tamadear Turf wars. As long as "my job" is tied to "my results" not co's results, you'll always have this tension. #sm120
@chuckhemann Exactly. But that's a broader structural (silos) problem in most orgs. #sm120
@chuckhemann Not just researchers, but general silo problem in orgs. So I ask a Q, get an answer, & no one else uses that data. #sm120
@Marc_Meyer Since the paid analytics are also incomplete, I figure toss in the workaround skills and it's almost even. :) #sm120
@JBarrett13 For sure. Data analysts are (will be) in high demand. #sm120
@kenburbary The good news about small biz is we're resourceful. Figure out what we don't know, need to know. #sm120
@kenburbary I suspect some open source stuff will eventually pop up, level playing field. For now, it's a big problem. #sm120
A3 I think there's a cost factor. Big cos. can invest in multiple analytic tools. Smaller ones will lag. #sm120
Got to sign off for a 1 p.m. lunch mtg. Thanks @kenburbary -- Fantastic discussion today. #sm120
@tamadear Turf wars. As long as "my job" is tied to "my results" not co's results, you'll always have this tension. #sm120
@chuckhemann Exactly. But that's a broader structural (silos) problem in most orgs. #sm120
@chuckhemann Not just researchers, but general silo problem in orgs. So I ask a Q, get an answer, & no one else uses that data. #sm120
@Marc_Meyer Since the paid analytics are also incomplete, I figure toss in the workaround skills and it's almost even. :) #sm120
@kenburbary A3 Results. And seeing your competition take off. #sm120
@jasonbreed Data points. :) #sm120
@JBarrett13 For sure. Data analysts are (will be) in high demand. #sm120
@kenburbary The good news about small biz is we're resourceful. Figure out what we don't know, need to know. #sm120
@kenburbary I suspect some open source stuff will eventually pop up, level playing field. For now, it's a big problem. #sm120
A3 I think there's a cost factor. Big cos. can invest in multiple analytic tools. Smaller ones will lag. #sm120
@Marc_Meyer Since the paid analytics are also incomplete, I figure toss in the workaround skills and it's almost even. :) #sm120
@chuckhemann Not just researchers, but general silo problem in orgs. So I ask a Q, get an answer, & no one else uses that data. #sm120
@chuckhemann Exactly. But that's a broader structural (silos) problem in most orgs. #sm120
Got to sign off for a 1 p.m. lunch mtg. Thanks @kenburbary -- Fantastic discussion today. #sm120
@tamadear Turf wars. As long as "my job" is tied to "my results" not co's results, you'll always have this tension. #sm120
@samraatkakkar Glad you could join us. We're here every Tues at 12 EST. :) #sm119
@samraatkakkar Glad you could join us. We're here every Tues at 12 EST. :) #sm119
+1 RT @NealWiser: @Marc_Meyer @themaria No, Thanks YOU. Awesome chat, as usual. #sm119
@jgombita Touche. But like having a Web site, I think being social will increasingly be a differentiator. #sm119
Thanks @themaria for hosting #sm119 today. Terrific conversation all around.
A badly run biz. RT @stevemassi: @martinjason what kind of biz isn't social to some degree? #sm119
A badly run biz. RT @stevemassi: @martinjason what kind of biz isn't social to some degree? #sm119
So true. Which is why "culture" reboot often needed. RT @martinjason: Tough to create a social business from a biz that isn't social. #sm119
@eliingraham Mine too. And critical -- b/c you can't be social outwardly w/out getting it right from inside out. #sm119
Sorry folks. Had to grab phone. then tweetdeck wouldn't let me post anything. Think I'm back for last 5 min. #sm119
RT @themaria: If your culture isn't customer-centric and isn't about internal discourse, collaboration & improvement - you won't go far. #sm119
@IanGertler Probably true. The platforms are different, so they still need to adjust & perhaps restructure a bit. #sm119
@themaria Depends on the culture? Manag buy-in needed, but sometimes prove value & then ask to implement broader. #sm119
@martinjason One brand voice is a challenge -- but that's a biz challenge, not social biz per se. #sm119
That should be "collaboration." #sm119
@RcTung Gaming makes me nervous. Implies winners & losers--vs. culture of colloboration. #sm119
A2 On silos: Also, create cross-dept teams for projects. 1st step is ppl need to understand conseq. of THEIR wk on the enterprise. #sm119
A2 On silos: Also, create cross-dept teams for projects. 1st step is ppl need to understand conseq. of THEIR wk on the enterprise. #sm119
@themaria It's the $10,000 Q isn't it? Start by req. mgers to report key projects, deliverables, challenges weekly across org. #sm119
@themaria Has to priority from on high--otherwise fiefdoms won't fall. Might have some sharing, but not embedded in culture. #sm119
Also ee interaction. RT @martinjason: A2. Audit all processes that are customer-facing, and ID places where SoMe can enhance. #sm119
RT @themaria: Q2: List some steps you need to integrate social into existing processes. #sm119
A2 It's a duh, but hard for cos to do: break silos. Create processes for managers across org. to share info, challenges. #sm119
@jgombita Moderator is @themaria. Topic is "social business." #sm119
@IanGertler You're right: cos have been socal b/f. But SoMe has made it more urgent for cos. to embed it in their DNA. #sm119
@IanGertler You're right: cos have been socal b/f. But SoMe has made it more urgent for cos. to embed it in their DNA. #sm119
RT @ctodddavis: Building social community, be it via SoMe, marketing, PR, employees, is the heart of a SoBiz. SoMe is natural, not forced extension. #sm119
RT @ctodddavis: Building social community, be it via SoMe, marketing, PR, employees, is the heart of a SoBiz. SoMe is natural, not forced extension. #sm119
@samraatkakkar Agreed. Perhaps SoMe is step 1. Social business is the end goal. #sm119
@themaria Yes. It's a piece, but when over-focus on SoMe you can get lazy at big-picture reboot. cc: @ctodddavis #sm119
@samraatkakkar Agreed. Perhaps SoMe is step 1. Social #sm119
@themaria Yes. It's a piece, but when over-focus on SoMe you can get lazy at big-picture reboot. cc: @ctodddavis #sm119
@Marc_Meyer Thank you. I knew I had wrong word. But I think we focus too much on SoMe part, distracts from truly getting to SoBiz. #sm119
@themaria Disconnect is prob. wrong word. What @Marc_Meyer say (deconstruct, distinguish a bit). #sm119
A1 You need buy-in from top-down, and empower those at the "bottom" to be "social." #sm119
Exactly. RT @NealWiser: Social Business must be a 360 degree process, internal and external participation. #sm119
A1 I'm wondering if we need to disconnect social business from SoMe? B/c the latter is only 1 piece of it. #sm119
A1 I'm wondering if we need to disconnect social business from SoMe? B/c the latter is only 1 piece of it. #sm119
A1 @NealWiser Not just w/ customers, but also how the org is structured & employees can interact across functions. #sm119
@eliingraham I agree. Needs mind adjustment to see information as shared rather than horded. #sm119
@eliingraham I agree. Needs mind adjustment to see information as shared rather than horded. #sm119
A1 I think there's 2 pieces (and of course you need to do both): empowering internally, and engaging externally. #sm119
Yeah. Made it back in time for #sm119.
Thanks @webby2001, for hosting #sm118. Lots of great food for thought from the conversation today.
@webby2001 Agree. The "I" in ROI is very often underestimated. #sm118
@Aniketh Here's a good PR Measurement Blog -- http://bit.ly/5mhqx6. I hear @kdpaine's book is pretty good too. #sm118
@tamadear It does come down to ROI. The key is to define the "R" smartly. :) #sm118
@tamadear For me, starts w/ biz goal setting. Then look at where/how SM makes sense. #sm118
@tamadear It does come down to ROI. The key is to define the "R" smartly. :) #sm118
@tamadear For me, starts w/ biz goal setting. Then look at where/how SM makes sense. #sm118
@Aniketh Agreed. Key monitoring function. Both for "surprises" and not so-much surprises. #sm118
@webby2001Only imperative faster w/ SMBs b/c fewer resources to maneuver. Must set goals, have purpose for SM activities .#sm118
@Aniketh How -- what? #sm118
@webby2001 A3 Absolutely (& big cos should measure too, BTW). Impt to understand your tradeoffs, not get caught up in shiny toys. #sm118
@Aniketh How -- what? #sm118
RT @kenburbary: @BarryBirkett all too common. If "what can we measure" is the first question, run away, quickly #sm118
@Marc_Meyer If you have Verizon, you can tweet on the Metro when you hit DC. #sm118
@jgombita It may be where U.S. "culture" helps. The start w/ openness, informality. #sm118
RT @themaria: The problem is that there's a poor/nonexistent feedback loop. How's my survey leading to change? #sm118
@mediacoach @jgombita Ah, Yankee ingenuity. U.S. shop clerks can talk & ring up a sale at the same time. :) #sm118
@jgombita Well, I'm chatty by nature. :) I talk to everyone. Would define as "personable" vs. "personal." conversation. #sm118
@webby2001 I will occasionally. Mostly, I'm okay answering a Q or 2 if it's behavior & not about my personal data. #sm118
@jgombita Well, I'm chatty by nature. :) I talk to everyone. Would define as "personable" vs. "personal." conversation. #sm118
@webby2001 I will occasionally. Mostly, I'm okay answering a Q or 2 if it's behavior & not about my personal data. #sm118
Great pt. RT @jasonbreed: Why don't cos. use positive posts and tweets as new age testimonials? Can re-use on brochures, web-site. #sm118
@jgombita Me too. It's a waste of time? How did you hear about us or today's sale is more chit-chat-able data. #sm118
@jgombita Me too. It's a waste of time? How did you hear about us or today's sale is more chit-chat-able data. #sm118
@jgombita @webby2001 Bt they're already asking. It's just WHAT they ask. I'm OK w/ chit chat as long as it's not process disruptive. #sm118
@jgombita Clerks are asking for zip codes & phone #s that people won't give. Better to ask about something relevant to the customer. #sm118
@jgombita Clerks are asking for zip codes & phone #s that people won't give. Better to ask about something relevant to the customer. #sm118
@kenburbary So we're finally evolving? :) #sm118
@KathyHerrmann Great point. Social media isn't a magic bullet. It takes time (like all efforts that aren't fire sales). #sm118
RT @NealWiser: @webby2001 Yes, data IS critical, but also the experience to not get overwhelmed by it & know when you have the answers you need. #sm118
A2. Ask customers at point of sale. Old fashioned, but effective. #sm118
RT @NealWiser: @webby2001 Yes, data IS critical, but also the experience to not get overwhelmed by it & know when you have the answers you need. #sm118
A2. First, set business goals. W/out those, you can't measure anything. #sm118
A2. First, set business goals. W/out those, you can't measure anything. #sm118
RT @webby2001: OK. Q2: What are some ways to *measure* the impact social has on your offline business? #sm118
@Aniketh @webby2001 @tamadear Agree. Not just if online, but where and HOW (mobile, tablet, dial-up) they are there. #sm118
@webby2001 You were afraid we wouldn't be chatty? [that's your 1 softball Q.] #sm118
@JakeDCrawford Few have 0 online presence. More mobile. New data shows Hispanics, Af. Americans are big smartphone users. #sm118
@Aniketh I agree. You have to be where you audience is. But you also have to KNOW they're only offline. #sm118
@themaria Well, I think more ppl in retirement homes ARE online. Facebook connections to family, friends. #sm118
@tamadear Agreed. But surprising # of cos. (esp. small biz) still have little/no online presence. #sm118
@jasonbreed I would agree. If I can't find any online footprint, I move on. Immediately. #sm118
@jasonbreed Wonder if it's a competitive adv to be online or more so a disadvantage if your business is not? #sm118
@jasonbreed I would agree. If I can't find any online footprint, I move on. Immediately. #sm118
@jasonbreed Wonder if it's a competitive adv to be online or more so a disadvantage if your business is not? #sm118
@heatherrast Hey lurker [waving]. #sm118
A1. At most basic, social media extends your brand. Lets your reach out to, connect with prospects & existing customers/clients. #sm118
@heatherrast Hey lurker [waving]. #sm118
A1. At most basic, social media extends your brand. Lets your reach out to, connect with prospects & existing customers/clients. #sm118
@webby2001 I know @Marc_Meyer is on vacation -- is he popping on too? #sm118
Thanks, @chuckhemann, for hosting an awesome #sm116. Great conversation all around.
@techguerilla Agree. FB doesn't build trust; it erodes it. Any trust is rel'ship based and largely coincidental to the platform. #sm116
@ConversationAge Then there's the whole "facial recognition software" issue. #sm116
@chuckhemann No different from offline. We count on brand evangelists to preach for us. #sm116
@chuckhemann I think so. It has to build a conversation. Otherwise you're just pushing stuff out. #sm116
@chuckhemann Mass message can work, but it has to foster conversation somehow (e.g., videos that go viral). #sm116
@jgombita Only when they're forwarding the spam and scams. :) #sm116
@jgombita Only when they're forwarding the spam and scams. :) #sm116
@BarryBirkett Eventually FB resistance will be futile. For now, using it only marginally at all. #sm116
@BarryBirkett Eventually FB resistance will be futile. For now, using it only marginally at all. #sm116
@JoeKikta I think FB draws more ppl starting for personal reasons (vs. business). Does that mean "more trusting"? #sm116
@BarryBirkett I think it depends where you interact. I don't use FB much--so actually stronger connections made via Twitter. #sm116
@AndrewMueller I think it exists already. With Twitter, you build the rel'ship & trust. #sm116
@AndrewMueller I agree, but is that b/c of the way we use Twitter vs. FB? FB people connect more to ppl in their circle already. #sm116
@AndrewMueller I think it exists already. With Twitter, you build the rel'ship & trust. #sm116
@AndrewMueller I agree, but is that b/c of the way we use Twitter vs. FB? FB people connect more to ppl in their circle already. #sm116
@techguerilla Probably true, b/c close ties rule. But does that translate to trust in brands? Not so sure. #sm116
@DigitalSherpas Platform matters, but WHAT platform depends on where audience is. I don't think FB necessarily has an edge. #sm116
@chuckhemann Ah, my Q to you. I'm not sure that's true. I share less (of me) there, b/c I don't trust FB on privacy. #sm116
@chuckhemann Why do you say FB = deeper interactions? #sm116
@chuckhemann Ah, my Q to you. I'm not sure that's true. I share less (of me) there, b/c I don't trust FB on privacy. #sm116
@chuckhemann Why do you say FB = deeper interactions? #sm116
A2 Not nec. Bldg trust isn't about a platform. It's about how you relate, engage w/ your audience. (+ where your audience IS). #sm116
We need to not extrapolate based on OUR behavior. As marketers, biz folk, we're using FB to understand FB. Not just to interact. #sm116
@sonnygill I have no "inherent trust" in FB. Trust is one-to-one, and it has to be earned. #sm116
@sonnygill I have no "inherent trust" in FB. Trust is one-to-one, and it has to be earned. #sm116
@DigitalSherpas Yes. But it's going to be diff for each brand, so making assumptions about "trust" is dangerous. #sm116
@sonnygill Great point. B/c trust has to be earned, regardless of the platform. #sm116
@kenburbary Sadly, I'm not even sure I'm there. :) Really don't use FB much... #sm116
@BarryBirkett Great point.1st need to define what FB audience is for your brand. #sm116
A1. Friend rec. doesn't get me to "Like" a brand. What's a "like" do for me? #sm116
@chuckhemann OUR friends aren't always friends. But suspect many users only "friend" a tight knit group? #sm116
RT @sonnygill: @chuckhemann Brands need to dig in & understand the needs/wants of their cmty that actually builds that trust & provide accordingly. #sm116
Local radio station says, Like Us, you could win $20K. Says nothing about "trust," (or brand loyalty). #sm116
@chuckhemann Exactly. I think we need to deep dive a little b/f we conclude that extends to brands. #sm116
Local radio station says, Like Us, you could win $20K. Says nothing about "trust," (or brand loyalty). #sm116
A1 It's not clear that the trust issue necessarily means "trust for a brand" in that space. #sm116
@chuckhemann Exactly. I think we need to deep dive a little b/f we conclude that extends to brands. #sm116
A1 Trust is contextual. Do FB uses "trust" more b/c they have tighter networks of friends? #sm116
A1 It's not clear that the trust issue necessarily means "trust for a brand" in that space. #sm116
A1 Trust is contextual. Do FB uses "trust" more b/c they have tighter networks of friends? #sm116
Oh, folks, I've got to go grab food. (Oops, a lunch tweet!). Thanks @JasonFalls. Glad I was able to jump on. #sm114
Oh, folks, I've got to go grab food. (Oops, a lunch tweet!). Thanks @JasonFalls. Glad I was able to jump on. #sm114
@decormentor Tuesdays at 12n EST. Social Media/Social Business topics. #sm114
RT @JasonFalls: @mikesgene @greghartle In what business are sales/revenue not the goal? Out of business ones, that's which. Heh. #sm114
A6 Sales, and which channels are converting customers/clients. Esp for small biz, have to be resource smart. #sm114
A6 Sales, and which channels are converting customers/clients. Esp for small biz, have to be resource smart. #sm114
@NealWiser I agree. I've seen ppl (esp. researchers) get enchanted by the data, lose sight of big picture objectives. #sm114
@NealWiser I agree. I've seen ppl (esp. researchers) get enchanted by the data, lose sight of big picture objectives. #sm114
Agreed. RT @stevemassi: if at some pt u don;t look at outlier data, how to you find new opportunities or threats? #sm114
@JasonFalls Maybe it's distinction b/w data and measuring. Sometimes you have to look around to see what missing. #sm114
@mhandy1 In theory, yes. Of course, still have to be smart about what you're measuring. Can't look at everything. #sm114
RT @JasonFalls: Q5 (and I'm adding a #6): If you start with goals and objectives, why the hell do you measure superfluous stuff not answering them? #sm114
@JasonFalls A5. For one, the outlier data can tell you what your brilliant campaign failed to think off. #6 #sm114
@TomMartin I sense a whistle stop campaign in your future. cc: @Marc_Meyer #sm114
@martinjason Exactly. If you're looking at activities but not adjusting/learning, big missed opportunity to improve. #sm114
@TomMartin I sense a whistle stop campaign in your future. cc: @Marc_Meyer #sm114
@jgombita Great point. Co. blog can be great source of insight -- and future thinking. #sm114
@martinjason Exactly. If you're looking at activities but not adjusting/learning, big missed opportunity to improve. #sm114
@jgombita Great point. Co. blog can be great source of insight -- and future thinking. #sm114
Don't neglect analytics as a source for insights on customer activity, online behavior. #sm114
@kenburbary Exactly. For ex., Twitter is good for capturing aggravation. Less so perhaps for ID'ing prospects. #sm114
Don't neglect analytics as a source for insights on customer activity, online behavior. #sm114
@kenburbary Exactly. For ex., Twitter is good for capturing aggravation. Less so perhaps for ID'ing prospects. #sm114
@kenburbary Exactly. For ex., Twitter is good for capturing aggravation. Less so perhaps for ID'ing prospects. #sm114
@JasonFalls Where are your customers? Also Q of what type of "insights" you're seeking. Diff platforms have diff. strengths. #sm114
@JasonFalls Where are your customers? Also Q of what type of "insights" you're seeking. Diff platforms have diff. strengths. #sm114
@mike_trow Yes, if you can collect granularly, analyze up. W/ FB, sometimes you're only getting big picture. #sm114
@mike_trow Yes, if you can collect granularly, analyze up. W/ FB, sometimes you're only getting big picture. #sm114
Q3. So much FB data is firewalled. Makes it hard to assess what pieces are getting through / paint a picture. #sm114
@JasonFalls Thanks, Jason. Sometimes hard to assess a fast-moving stream. #sm114
@Marc_Meyer What's topic today? (Yup, I'm late. :) ) #sm114
@JasonFalls Thanks, Jason. Sometimes hard to assess a fast-moving stream. #sm114
@Marc_Meyer What's topic today? (Yup, I'm late. :) ) #sm114
Thanks @Ken_Rosen, @amoyal, @JoeKikta, @stevemassi, @AppleBoxStudios @JGfromOC, @Marc_Meyer for great conversation today. #sm113
Thanks @Ken_Rosen, @amoyal, @JoeKikta, @stevemassi, @AppleBoxStudios @JGfromOC, @Marc_Meyer for great conversation today. #sm113
Thanks, @Britopian, for a lively discussion. Lots of great food for thought today. #sm113
RT @AppleBoxStudios: Whether you're a social brand or social biz, it all starts with the people you have internally. #sm113
@Ken_Rosen I'd define the need as educating (convincing). B/c w/out that leadership, v. hard to implement long-term change. #sm113
@Marc_Meyer Agreed.Social business requires a different corporate culture / mindset top-down and bottom-up. #sm113
"Must answer" e-mail sent. [Can you say social busines?] Refocusing now on #sm113.
"Must answer" e-mail sent. [Can you say social busines?] Refocusing now on #sm113.
RT @ken_rosen: Ok, got it. From local to monolithic to glocal RT @amoyal: SM forcing co's to engage actively like they once had to #sm113
@JoeKikta It's posting quickly, but my search feed is a little stop and go. #sm113
A2: ... All that's changed is that the reach is greater (well, and some of the platforms, tools changed too). #sm113
A2 Can't lose sight of fact that best cos. have always been social. Think: favorite restaurant, corner store... #sm113
@amoyal Yes, we do. :) How we define that appears to be at issue. #sm113
Good point. It's not just abt consumers. RT @SteveMurthey: And social partners forcing change in the way companies work with them. #sm113
A2 Openness. Consumers/buyers don't have to "put up w/" any more; + more ability to shift brands, suppliers-- and do it loudly. #sm113
@amoyal Oh, yes. Large cos. esp., b/c need a lot of time/space/resources/buy-in to pivot. #sm113
@Britopian No Q about that. Most cos. operate in reactive mode by structure, resources, and default. #sm113
@amoyal What do you by in-reverse? You mean starting external/reactive & then doing the hard work? (if so, I agree.) #sm113
@Ken_Rosen I love the "frames" component. Good way to wrap around. #sm113
@JGfromOC Certainly making us re-imagine how cos. should be set up to be "social" businesses. #sm113
@Britopian Agreed. But most do it backwards. React, and then go back and strategize. #sm113
@JGfromOC I might reverse that. The "brand" part as more external, linked to others' perceptions of U. Social biz is how U operate. #sm113
@AppleBoxStudios I think you can be a social brand only (if you define as external). But social biz requires both. #sm113
@Britopian How are we defining these terms? By whether it's external-facing or infused in the corporate culture? #sm113
Love #sm110 for making me think. An hour with smart people is always an hour well spent.
Big shout out to @RedheadWriting for an awesome #sm110 chat today. Great conversation everyone.
Big shout out to @RedheadWriting for an awesome #sm110 chat today. Great conversation everyone.
@Shanan_S Did no one teach them copyright 101? Or even biz ethics 101? #sm110
@schmutzie Agree that convos happening in multiple places. But don't you want your "home" (blog) to be place central? #sm110
Big shout out to @RedheadWriting for an awesome #sm110 chat today. Great conversation everyone.
@Shanan_S Did no one teach them copyright 101? Or even biz ethics 101? #sm110
@schmutzie Agree that convos happening in multiple places. But don't you want your "home" (blog) to be place central? #sm110
@megfowler Not Creepy helps. I once had my photo (head shot) poached in an offshore lottery scam. #sm110
@schmutzie Agree that convos happening in multiple places. But don't you want your "home" (blog) to be place central? #sm110
@megfowler Not Creepy helps. I once had my photo (head shot) poached in an offshore lottery scam. #sm110
@ZaarlyDC It's definitely not defined by age or generation. More whether you're forward thinking or just keep doing what U R doing. #sm110
@RedheadWriting Is there anyone blog w/out comments that people are actually reading? #sm110
@ZaarlyDC There's definitely a divide b/w the ones who seamlessly integrate SocMed & those that talk about "the Twitter." #sm110
@Marc_Meyer Totally goes against the whole "tribe" thing. And yet links to his posts are often tweeted. #sm110
@Marc_Meyer Goes back to objectives. Who are you writing for? cc: @BarryBirkett #sm110
@ZaarlyDC Good point. Too many newspapers adhering to "we have to have blogs" rather than defining a blogging strategy. #sm110
@ZaarlyDC Good point. Too many newspapers adhering to "we have to have blogs" rather than defining a blogging strategy. #sm110
@thesantoses I vote for "not responding." But probably depends on the expectation you set. #sm110
@Marc_Meyer So I guess that begs the Q: quality readers or quantity? cc: @griner @mackcollier #sm110
@Marc_Meyer So I guess that begs the Q: quality readers or quantity? cc: @griner @mackcollier #sm110
Good Q. RT @BarryBirkett: @redheadwriting A 2. Seems to me it is still a blog w/o comments - but is it social media? #sm110
A2. Depends on goals. Is it bldg an audience (engagement)--then no. But if it's idea generation, thought leadership, then why not? #sm110
@Marc_Meyer @MackCollier Darn. I need to write more lists? :) #sm110
@griner Lists often feel lazy (low-hanging fruit). #sm110
Lots of newspapers have "blogs," comments, no author engagement. Feels less like blogging, more like articles w/ ranting attached. #sm110
Good Q. RT @BarryBirkett: @redheadwriting A 2. Seems to me it is still a blog w/o comments - but is it social media? #sm110
A2. Depends on goals. Is it bldg an audience (engagement)--then no. But if it's idea generation, thought leadership, then why not? #sm110
@Marc_Meyer @MackCollier Darn. I need to write more lists? :) #sm110
Lots of newspapers have "blogs," comments, no author engagement. Feels less like blogging, more like articles w/ ranting attached. #sm110
@Marc_Meyer @MackCollier Darn. I need to write more lists? :) #sm110
Good Q. RT @BarryBirkett: @redheadwriting A 2. Seems to me it is still a blog w/o comments - but is it social media? #sm110
A2. Depends on goals. Is it bldg an audience (engagement)--then no. But if it's idea generation, thought leadership, then why not? #sm110
Lots of newspapers have "blogs," comments, no author engagement. Feels less like blogging, more like articles w/ ranting attached. #sm110
@Marc_Meyer I think it depends on goals. I usually want value add in blog posts. To learn (or for resources) top 10 lists are great. #sm110
@Marc_Meyer @MackCollier Darn. I need to write more lists? :) #sm110
Good Q. RT @BarryBirkett: @redheadwriting A 2. Seems to me it is still a blog w/o comments - but is it social media? #sm110
A2. Depends on goals. Is it bldg an audience (engagement)--then no. But if it's idea generation, thought leadership, then why not? #sm110
Lots of newspapers have "blogs," comments, no author engagement. Feels less like blogging, more like articles w/ ranting attached. #sm110
@Marc_Meyer I think it depends on goals. I usually want value add in blog posts. To learn (or for resources) top 10 lists are great. #sm110
@Marc_Meyer @MackCollier Darn. I need to write more lists? :) #sm110
Good Q. RT @BarryBirkett: @redheadwriting A 2. Seems to me it is still a blog w/o comments - but is it social media? #sm110
A2. Depends on goals. Is it bldg an audience (engagement)--then no. But if it's idea generation, thought leadership, then why not? #sm110
Good Q. RT @BarryBirkett: @redheadwriting A 2. Seems to me it is still a blog w/o comments - but is it social media? #sm110
A2. Depends on goals. Is it bldg an audience (engagement)--then no. But if it's idea generation, thought leadership, then why not? #sm110
@Marc_Meyer I think it depends on goals. I usually want value add in blog posts. To learn (or for resources) top 10 lists are great. #sm110
@Marc_Meyer @MackCollier Darn. I need to write more lists? :) #sm110
@Marc_Meyer I think it depends on goals. I usually want value add in blog posts. To learn (or for resources) top 10 lists are great. #sm110
A2. Depends on goals. Is it bldg an audience (engagement)--then no. But if it's idea generation, thought leadership, then why not? #sm110
Good Q. RT @BarryBirkett: @redheadwriting A 2. Seems to me it is still a blog w/o comments - but is it social media? #sm110
@Marc_Meyer I think it depends on goals. I usually want value add in blog posts. To learn (or for resources) top 10 lists are great. #sm110
A2. Depends on goals. Is it bldg an audience (engagement)--then no. But if it's idea generation, thought leadership, then why not? #sm110
@Marc_Meyer I think it depends on goals. I usually want value add in blog posts. To learn (or for resources) top 10 lists are great. #sm110
RT @RedheadWriting: Here's an excellent link for bookmarking re: libel/defamation/public persons http://ow.ly/4Rmcl #sm110
RT @RedheadWriting: Here's an excellent link for bookmarking re: libel/defamation/public persons http://ow.ly/4Rmcl #sm110
@JohnFrost Goes back to transparency. If I now someone's byline is meaningless, I'm okay. (His ego issues, a different story.) #sm110
@AndrewMueller I'm not saying there's "A" code. But if you're blogging, you should be adhering to some std of eethics. #sm110
@JohnFrost Goes back to transparency. If I now someone's byline is meaningless, I'm okay. (His ego issues, a different story.) #sm110
@RedheadWriting Great point. Respecting your audience is critical. Don't have to agree, but have to value their input. #sm110
@AndrewMueller I'd rephrase slightly, say journos need to adhere to a defined code of ethics. (Bloggers should have something.) #sm110
@RedheadWriting And, darn, here I thought I could be the next Perez Hilton. :) #sm110
@RedheadWriting I agree. Ethics is a business value, not a blogging value. #sm110
@AndrewMueller I'm not saying there's "A" code. But if you're blogging, you should be adhering to some std of eethics. #sm110
@JohnFrost Goes back to transparency. If I now someone's byline is meaningless, I'm okay. (His ego issues, a different story.) #sm110
@RedheadWriting And, darn, here I thought I could be the next Perez Hilton. :) #sm110
@RedheadWriting I agree. Ethics is a business value, not a blogging value. #sm110
@RedheadWriting Great point. Respecting your audience is critical. Don't have to agree, but have to value their input. #sm110
@AndrewMueller I'd rephrase slightly, say journos need to adhere to a defined code of ethics. (Bloggers should have something.) #sm110
@RedheadWriting And, darn, here I thought I could be the next Perez Hilton. :) #sm110
@RedheadWriting I agree. Ethics is a business value, not a blogging value. #sm110
@AndrewMueller I'd rephrase slightly, say journos need to adhere to a defined code of ethics. (Bloggers should have something.) #sm110
@RedheadWriting I agree. Ethics is a business value, not a blogging value. #sm110
@RedheadWriting Great point. Respecting your audience is critical. Don't have to agree, but have to value their input. #sm110
@AndrewMueller I'd rephrase slightly, say journos need to adhere to a defined code of ethics. (Bloggers should have something.) #sm110
@RedheadWriting Great point. Respecting your audience is critical. Don't have to agree, but have to value their input. #sm110
@RedheadWriting Great point. Respecting your audience is critical. Don't have to agree, but have to value their input. #sm110
@RedheadWriting Great point. Respecting your audience is critical. Don't have to agree, but have to value their input. #sm110
@stevemassi Potential AND perceived conflicts. #sm110
@stevemassi Potential AND perceived conflicts. #sm110
@RedheadWriting Trust is gained over timed. By your actions, incl. being helpful (not just :asking"). #sm110
@stevemassi Potential AND perceived conflicts. #sm110
@Shanan_S Exactly. And, worse, they'll speak poorly about you. Hard to reclaim a good reputation. #sm110
@RedheadWriting Trust is gained over timed. By your actions, incl. being helpful (not just :asking"). #sm110
@Shanan_S Exactly. And, worse, they'll speak poorly about you. Hard to reclaim a good reputation. #sm110
A1. Honesty/Transparency. All the compelling content in the world will be meaningless if you lose audience's trust. #sm110
Joining #sm110. Looks like a good conversation starting up.
@Marc_Meyer What's topic? I'm hoping to get back from mtg in time to jump on. (And good morning.) #sm110
Great job to @Marc_Meyer for hosting today. Terrific conversation all -- as always. #sm108
@jasonbreed I JUST recycled my last typewriter. Haven't used in a while, but it was hanging out in my closet. #sm108
@Marc_Meyer I would say "yes" for what we think curation should be. But can't clap yet -- b/c ID'ing what this means is iterative. #sm108
@jasonbreed I JUST recycled my last typewriter. Haven't used in a while, but it was hanging out in my closet. #sm108
I just want one place to get all my (online) connectivity. Then the rest can fall into place. #sm108
Too funny. RT @Marc_Meyer: I heard someone say the tablet has actually turned their phone back into a phone #sm108
A-3b. All of the above. It's got to be seamless, so I we can move from one to the other as we migrate across the landscape. #sm108
@Marc_Meyer Rec engines work for products (Netflix, Amazon), but less well for ideas. At least so far. #sm108
@Marc_Meyer Agred, that's why huge opportunity if you can curate wisely. Or the co. who figures out the secret (algorithm) sauce. #sm108
@Marc_Meyer IMO, no one. Lots of aggregating, but very little true "curating." If you can do well, you're golden. #sm108
@MackCollier Great point. Portability is huge. #sm108
3a -- Clarity. Streamline, add value, make it easy for me to find what I need. Anticipate what else I might find useful. #sm108
@MackCollier Great point. Portability is huge. #sm108
@spofcher Agree, but maybe for different reasons. Sifting thru also has an impt. competitive intelligence component. #sm108
@JohnFrost How do you mean? (Isn't it about understanding what content (types, messages, etc.) have value to your audience.) #sm108
@ChrisFougereHFX I don't think these are same goals. Brand awareness, sales are different. #sm108
@ChrisFougereHFX I don't think these are same goals. Brand awareness, sales are different. #sm108
@Marc_Meyer If you hire for smarts, good curation will follow. #sm108
@ChrisFougereHFX What about reputation / thought-leadership, versus selling per se. #sm108
@jasonbreed It's b/c the magazine's are AUTO-curated. Seems disconnected from any goals. #sm108
Why would content creation be a metric for success? Isn't it a means to the metrics (ROI / biz goals)? #sm108
Popping on to #sm108. Need to catch up.
.I'll vouch for @jaybaer's #NowRevolutionBook. I started w/ 2 copies; had to buy a 3rd b/c I kept giving them away. #sm107
Speaking of fast, did an hour of #sm107 just elapse? Thanks to @jaybaer for hosting. Great conversation all.
@Marc_Meyer Agree, for customer service/complaint resolution. But if it's filling a gap, may need to be more strategic than speedy. #sm107
@TCoughlin I find auto DMs useful. They alert me to unfollow--fast. :) #sm107
@jaybaer 1. Very. 2. And Yes. (if it looks like stalking, e.g.. I tweet out about a tragedy, they offer coffins.) #sm107
@NealWiser Don't forget RSS. It's a simple way to set up all kinds of useful searches. Think your biz & competitive intelligence. #sm107
@neicolec Relational contact programs (Gist, Rapportive, etc.) can help speed up that process. #sm107
@Lisa1LinenLady #sm107 is a weekly twitter chat around social business issues. Every Tues at 12 EST.
@jaybaer Q3. 1) Ask them. You might be surprised. 2) Research (and monitoring). #sm107
@Lisa1LinenLady #sm107 is a weekly twitter chat around social business issues. Every Tues at 12 EST.
@jaybaer Q3. 1) Ask them. You might be surprised. 2) Research (and monitoring). #sm107
@randygiusto Depends on your goals. For some cos., makes sense. For others, won't be a good use of finite resources. #sm107
I'm back on #sm107. Now to catch up on the conversation... (Had to reboot computer to get Internet working again.)
A2 If you don't trust your employees. Because real time requires real-time responsiveness. #sm107
A2 (assuming ID'ed strategic value), resources. If you don't have them to be present, don't go there. #sm107
@ShanaDouglas Well, yes., there's that. :) #sm107
@ShanaDouglas Well, yes., there's that. :) #sm107
@briandshelton I agree completely. Of course, that's true of every solid network (online & off). #sm107
@jaybaer @Marc_Meyer Makes our job fun, trying to guide them away from useless-to-them platforms? :) #sm107
@briandshelton I agree completely. Of course, that's true of every solid network (online & off). #sm107
Exactly. RT @AndrewMueller: Twitter is not only tool for relationship bldg; source of data about you, your industry, + competition #sm107
@jaybaer @Marc_Meyer Makes our job fun, trying to guide them away from useless-to-them platforms? :) #sm107
Exactly. RT @AndrewMueller: Twitter is not only tool for relationship bldg; source of data about you, your industry, + competition #sm107
@Marc_Meyer You've hit nail on the head. People test, don't see quick return. But any network (on/offline) requires investment. #sm107
@jaybaer @Marc_Meyer I'd totally agree with that. There's no auto "have to be" anywhere, including Twitter. #sm107
@AppleBoxStudios Twitter facilitates connections & relationships. That makes it very valuable for B2B. #sm107
RT @Marc_Meyer: @dariasteigman Good point Which part is overrated? the value, the content, the usage, the quality, the connections or the iimpact? #Sm107
RT @jgombita: A1. Be careful not to confuse people w/ Twitter and/or Facebook accounts purely for "socializing" with those that want a biz platform #sm107
@jaybaer Ask them? | Twitter is overrated is about numbers game. But aren't we looking for influence/value, & not #s? #Sm107
@Marc_Meyer Or there isn't a value proposition for them. I can say same thing about FB (which I don't like). #sm107
It's not the % that counts, it's who's in those numbers. if your community or audience, then it's a valuable platform. #sm107
@Marc_Meyer Or there isn't a value proposition for them. I can say same thing about FB (which I don't like). #sm107
It's not the % that counts, it's who's in those numbers. if your community or audience, then it's a valuable platform. #sm107
@Marc_Meyer @jaybaer So, of course, we're having this conversation on ... Twitter! #sm107
@Marc_Meyer It's always helpful to step outside my comfort zone, and talking search does that. #sm106
Thx, @johncass, for guiding us. DId lots of learning today. #sm106
Thx, @johncass, for guiding us. DId lots of learning today. #sm106
RT @ajmunn: @johncass Right. A brand cannot control all content around them but they can influence, direct & seed conversations #sm106
@stevemassi I agree w/ you. Tools are easy to use, & ppl don't think through the implications. cc: @Ken_Rosen #sm106
@AndrewMueller Sadly, I think most don't. (Heck, many marketers don't get or value SocMed). #sm106
@johncass It does mine. I view Facebook as a public platform, so I only post what's public and "public-private." cc: @MarketingAtom #sm106
@johncass Then it's curating more so. Of course, ultimately "quality" will be determined by the end-user--not the creator. #sm106
@johncass It does mine. I view Facebook as a public platform, so I only post what's public and "public-private." cc: @MarketingAtom #sm106
@johncass Then it's curating more so. Of course, ultimately "quality" will be determined by the end-user--not the creator. #sm106
@AndrewMueller As long as ppl think they are FB's customers & not FB's cash cows. #sm106
@johncass I'm a big fan of curated content. Too many ppl confuse curated w/ aggregated. #sm106
@AndrewMueller As long as ppl think they are FB's customers & not FB's cash cows. #sm106
@johncass Mashable is a great ex. HuffPo too. But views, action correlates to small # (the pros?). The rest is just "stuff." #sm106
@johncass I'm a big fan of curated content. Too many ppl confuse curated w/ aggregated. #sm106
@johncass Mashable is a great ex. HuffPo too. But views, action correlates to small # (the pros?). The rest is just "stuff." #sm106
@Marc_Meyer Exactly. Solves your "where will we get content from?" but not the raison d'etre. #sm106
@johncass I get that--but from audience POV, I sometimes feel like I need a curator. #sm106
@Marc_Meyer Exactly. Solves your "where will we get content from?" but not the raison d'etre. #sm106
@johncass Prob. is content farms can be schizophrenic; hard to figure out the biz strategy (beyond "links"). cc: @AppleBoxStudios #sm106
@johncass I get that--but from audience POV, I sometimes feel like I need a curator. #sm106
@johncass Prob. is content farms can be schizophrenic; hard to figure out the biz strategy (beyond "links"). cc: @AppleBoxStudios #sm106
@AppleBoxStudios I guess that depends on the objective. #sm106
@MarketingAtom Peer-to-peer is totally different. I want a place I can interact, get help w/out the markets or media watching. #sm106
@johncass "Social" is what differentiates your site from a corporate brochure. #sm106
Thanks. This is helpful. RT @MarketingAtom: Search Engine Land Link on Google Panda update http://ow.ly/4yBvH #SM106
@johncass It does mine. I view Facebook as a public platform, so I only post what's public and "public-private." cc: @MarketingAtom #sm106
@johncass Then it's curating more so. Of course, ultimately "quality" will be determined by the end-user--not the creator. #sm106
@AndrewMueller As long as ppl think they are FB's customers & not FB's cash cows. #sm106
@johncass I'm a big fan of curated content. Too many ppl confuse curated w/ aggregated. #sm106
@johncass Mashable is a great ex. HuffPo too. But views, action correlates to small # (the pros?). The rest is just "stuff." #sm106
@Marc_Meyer Exactly. Solves your "where will we get content from?" but not the raison d'etre. #sm106
@johncass I get that--but from audience POV, I sometimes feel like I need a curator. #sm106
@johncass Prob. is content farms can be schizophrenic; hard to figure out the biz strategy (beyond "links"). cc: @AppleBoxStudios #sm106
@johncass "Social" is what differentiates your site from a corporate brochure. #sm106
Thanks. This is helpful. RT @MarketingAtom: Search Engine Land Link on Google Panda update http://ow.ly/4yBvH #SM106
@AppleBoxStudios I guess that depends on the objective. #sm106
@MarketingAtom Peer-to-peer is totally different. I want a place I can interact, get help w/out the markets or media watching. #sm106
@Marc_Meyer Exactly. Solves your "where will we get content from?" but not the raison d'etre. #sm106
@johncass I get that--but from audience POV, I sometimes feel like I need a curator. #sm106
@johncass Prob. is content farms can be schizophrenic; hard to figure out the biz strategy (beyond "links"). cc: @AppleBoxStudios #sm106
@johncass I'm a big fan of curated content. Too many ppl confuse curated w/ aggregated. #sm106
@johncass Mashable is a great ex. HuffPo too. But views, action correlates to small # (the pros?). The rest is just "stuff." #sm106
@AndrewMueller As long as ppl think they are FB's customers & not FB's cash cows. #sm106
@johncass Then it's curating more so. Of course, ultimately "quality" will be determined by the end-user--not the creator. #sm106
@johncass It does mine. I view Facebook as a public platform, so I only post what's public and "public-private." cc: @MarketingAtom #sm106
Thanks to @KristaHess, @AppleBoxStudios, @j_fuji, @jasonbreed, @Marc_Meyer for an hour well spent. #sm104
Thanks to @KristaHess, @AppleBoxStudios, @j_fuji, @jasonbreed, @Marc_Meyer for an hour well spent. #sm104
Need to sign off. Thanks, @alexdc, for another great #hashtagsocialmedia conversation. #sm104
Need to sign off. Thanks, @alexdc, for another great #hashtagsocialmedia conversation. #sm104
A4. Group buying model isn't new. It's the consumer piece that's different. | A new b2b service is rolling out this week. #sm104
A4. Group buying model isn't new. It's the consumer piece that's different. | A new b2b service is rolling out this week. #sm104
@alexdc A3. Consistency (aka, all of the above -- but working in harmony). #sm104
@KristaHess Not necessarily. Insta buzz doesn't mean long-term traffic, sales, or awareness. #sm104
@KristaHess Not necessarily. Insta buzz doesn't mean long-term traffic, sales, or awareness. #sm104
@Marc_Meyer @alexdc This is why I [heart] Google. Hugely valuable to "level" field for SMB. #sm104
@Marc_Meyer @alexdc This is why I [heart] Google. Hugely valuable to "level" field for SMB. #sm104
@alexdc What's the end goal? Is it coupons redeemed? Foot traffic? Web sales? #sm104
@Marc_Meyer @alexdc This is why I [heart] Google. Hugely valuable to "level" field for SMB. #sm104
@alexdc What's the end goal? Is it coupons redeemed? Foot traffic? Web sales? #sm104
Control is a big prob. Storage co. (@SPStorage) won't let local facilities tweet. Loses opp. to build local relationships. #sm104
RT @alexdc: The challenge with Groupon is it brings a lot of new customers who aren't necessarily loyal. You need to have a retention strategy #sm104
Control is a big prob. Storage co. (@SPStorage) won't let local facilities tweet. Loses opp. to build local relationships. #sm104
RT @alexdc: The challenge with Groupon is it brings a lot of new customers who aren't necessarily loyal. You need to have a retention strategy #sm104
@jasonbreed Exactly. Ppl blast groupon, but cos. need to be smart about their objectives. Run the nos. #sm104
@jasonbreed Exactly. Ppl blast groupon, but cos. need to be smart about their objectives. Run the nos. #sm104
@jasonbreed @markkrupinski Groupon also seems good for museums. B/c it's fixed cost, and it's new traffic. #sm104
That top-of-mind awareness likely also drives referrals. If I see you in my stream, I remember you. #sm104
The tools extend the rel'ship for B&M. Keeps you top of mind beyond that first touchpoint. #sm104
That top-of-mind awareness likely also drives referrals. If I see you in my stream, I remember you. #sm104
The tools extend the rel'ship for B&M. Keeps you top of mind beyond that first touchpoint. #sm104
@AppleBoxStudios I agree. But is the fault the tool (social coupon) or the fact that it's wrong tool for many to test? #sm104
@Marc_Meyer If Whole Foods added a beer bar, I'd just move in. :) #sm104
Q of value depends on tying tactics to goals. SMBs use Groupon to get traffic, but often don't have a Step 2. #sm104
@Marc_Meyer If Whole Foods added a beer bar, I'd just move in. :) #sm104
Q of value depends on tying tactics to goals. SMBs use Groupon to get traffic, but often don't have a Step 2. #sm104
@Marc_Meyer I think location-based is potentially big. Let's me find/lure away UR waiting dinner patrons, for ex, with a deal. #sm104
@alexdc Has SocMed made us more needy? Are ppl doing more "car" research on "soap" more? #sm104
@Marc_Meyer I think location-based is potentially big. Let's me find/lure away UR waiting dinner patrons, for ex, with a deal. #sm104
A1: Tech speeds up the WOM process. Fewer (or more) impulse purchases b/c easy to get quick feedback from friends/reviews. #sm104
@alexdc Has SocMed made us more needy? Are ppl doing more "car" research on "soap" more? #sm104
A1: Tech speeds up the WOM process. Fewer (or more) impulse purchases b/c easy to get quick feedback from friends/reviews. #sm104
Have to pop off #sm103 a few minutes early. Thanks, @michelletripp, for guiding a great conversation.
@thegoodgarden Which is why smart orgs. use both. #sm103
@garious1 And we won't be able to get in w/out a secret, double password. :) #sm103
@AppleBoxStudios Not everyone loves video. I prefer text b/c I can scan, pop in/out more easily. Takes less time. #sm103
@markkrupinski That's the problem. W/out a strategy, little is actually viable -- or succesful. cc: @Marc_Meyer #sm103
@markkrupinski That's the problem. W/out a strategy, little is actually viable -- or succesful. cc: @Marc_Meyer #sm103
@AppleBoxStudios Not everyone loves video. I prefer text b/c I can scan, pop in/out more easily. Takes less time. #sm103
@garious1 And we won't be able to get in w/out a secret, double password. :) #sm103
@Marc_Meyer "Viable" for what? insta-sales? Brand and location awareness? #sm103
@markkrupinski That's the problem. W/out a strategy, little is actually viable -- or succesful. cc: @Marc_Meyer #sm103
@Marc_Meyer "Viable" for what? insta-sales? Brand and location awareness? #sm103
RT @AndrewMueller: Not being perfect make a video more authentic and credible in the eyes of the audience #sm103
RT @AndrewMueller: Not being perfect make a video more authentic and credible in the eyes of the audience #sm103
@CoryOBrien @jasonbreed Try to open/close TweetDeck and set as a new search. Worked for me. (Maybe also delete other search columns?) #SM103
@michelletripp That would be "look, FEEL (not feed)... :) #sm103
@michelletripp Brand consistency is key (look, feed, messaging, etc). Seems a duh, but too many cos don't brand across all platforms. #sm103
Yup, this is key. RT @thegoodgarden: I think the key is to create content that can be used across multiple platforms. #sm103
@thegoodgarden Agree w/ @Marc_Meyer. But likely not 1st contact, but an aggregate of content touchpoints. #sm103
@MackCollier I had to close/reopen to get a search column to appear. So def. something w/ TweetDeck today. #SM103
@MackCollier Ouch. Maybe your connection? #SM103
@hewsonb I think key role for agencies is seeing big picture, strategy. Not necessarily content creation. #sm103
@MackCollier Ouch. Maybe your connection? #SM103
@MackCollier Do you have "real-time" activated in TweetDeck? Have it set as a search, and it's pretty quick. #SM103
@dibbler46 And too easy to squander. Content economy requires ongoing relationships/massaging. #sm103
@dibbler46 And too easy to squander. Content economy requires ongoing relationships/massaging. #sm103
@michelletripp Agreed. It's ultimately transactional, and co., user, each get something different. #sm103
@hewsonb Seems a Q of transparency, authenticity. Cos have limited capital; up to each to define who should do what. #sm103
@michelletripp Content economy may be defined by company. But users define the value (to them). #sm103
Q1. We need to talk about trust. Content is "currency" to enhance reputation, action. But also trust. W/out it, you're nowhere. #sm103
@kasey428 I agree, it's really impt. And so is the challenge of culling, synthesis is enormous. #sm99
Thanks, @digiphile, for hosting. Great conversation today. cc:@Marc_Meyer #sm99
Thanks, @digiphile, for hosting. Great conversation today. cc:@Marc_Meyer #sm99
@kasey428 Define "legitimate." 911 often becomes funnel for everything, and that's just 1 (old) channel. #sm99
@IanGertler Aww. thanks! | We want to use certain tools, but they have to fit both audience & govt's objectives. #sm99
A4. I think identification is critical. Anonymous plays to the fringes. #sm99
A4. Depends on topic, issue. There's no one-size-fits-all in communications, & SocMed is no exception. (Great Q) #sm99
@Sean_Sweeney Of course, Watson thought Toronto was a U.S. city. Might upset a few people. :) #sm99
@IanGertler Not sure we need a constitution, but a mechanism for getting input while filtering for quality. It's a big audience. #sm99
Well put! RT @E5V: @dariasteigman Less press releases, more personality! #sm99
@AppleBoxStudios White House is starting to do this, but still at infancy. Govt. needs to meet people where they are (e.g., Facebook). #sm99
A3. SocMed also a great vehicle for "humanizing" people. People need to see "The Government" as people. #sm99
A3 In these tight budget times, I'd challenge agencies to use SocMed to define govt's core relevance to its audiences. There is one. #sm99
A3: I think US govt's just barely tapped surface. #sm99
@digiphile NASA's curated some fun Twitter lists (can you say "astronauts in space now)." #sm99
A3: I think US govt's just barely tapped surface. #sm99
@Sean_Sweeney With new media as with "old," still up to us to filter, curate, identify our trust agents. #sm99
@Sean_Sweeney It's about the message, but what message? That doesn't mean unbiased, any more than profit means suspect. #sm99
@Marc_Meyer Credible is fact based. Yo can be credible and still have a bias. So we still have to filter. #sm99
@E5V Until "old media" relies on new media for info. :) I think both have a key role to play. #sm99
@AppleBoxStudios Iran is a prime example. #sm99
@AppleBoxStudios Iran is prime example. #sm99
@E5V Credibility of Al Jazeera helped to spread news across Mideast. Magnified what social was already doing. #sm99
@E5V We need to give credit to Qatar, which allowed an independent tv station (Al Jazeera) to take hold. #sm99
@Marc_Meyer I think social may have aided the revolt, but it isn't the causal factor. #sm99
@Ken_Rosen Big difference now is that SocMed provies a counter to "state run" media. #sm99
@Sean_Sweeney Biggest role is internal. Way for people to know they're not alone, that ppl out all over. #sm99
I started a Libya Twitter list other day for info, to try to do something: http://bit.ly/gr9ABn. #sm99
I started a Libya Twitter list other day for info, to try to do something: http://bit.ly/gr9ABn. #sm99
A2) 1. Helped mobilize local support. 2. Source for info (e.g., Libya). 3. Counter to "state run" media operations. #sm99
@IanGertler Exactly. USG has been in reactive mode, which by definition is ineffective. #sm #sm99
@digiphile U.S. Govt has been ineffective, b/c of its policy ambivalence. I think it's more about SocMed pressure applied to them. #sm99
@Marc_Meyer Great, timely topic! I'm going to pop in/out... but really interested in this one.#sm99
@Marc_Meyer Great, timely topic! I'm going to pop in/out... but really interested in this one.#sm99
Thx, @awsamuel, for being an awesome host. Great conversation, as always. #sm93
@awsamuel Focus. Focus. Focus. Except when you need a distraaction. :) #sm93
@awsamuel No guilt. Except when I don't blog for too long... #sm93
@piplzchoice No. I need to find it, check it out. I heard it's really sweet. #sm93
SocMed is not a cure for insomnia. #sm93 #justsaying
@piplzchoice I envy the iPad. But I'm waiting for the right Android clone. #sm93
@piplzchoice I envy the iPad. But I'm waiting for the right Android clone. #sm93
All the time. RT @chrissfife: @awsamuel I use SocMed as distraction when I'm forced to wait (bus, DR's,m etc.) Love my smart phone! #sm93
@awsamuel Sometimes SocMed is a useful distraction when I'm mulling an idea. Part of my "thinking time." #sm93
@awsamuel Sometimes SocMed is a useful distraction when I'm mulling an idea. Part of my "thinking time." #sm93
@awsamuel Bad Webinars (b/f I give up completely). #sm93
@AppleBoxStudios Raises hand part way. I kick about half the tires. :) #sm93
This is key. RT @KnowledgeBishop: @awsamuel RE focus: I choose chats and streams that directly support my business goals. #sm93
@awsamuel Me too. Key is to have a system that works for you. There's no one-size-fits-all. #SM93
This is key. RT @KnowledgeBishop: @awsamuel RE focus: I choose chats and streams that directly support my business goals. #sm93
@awsamuel Me too. Key is to have a system that works for you. There's no one-size-fits-all. #SM93
@SocialMedBtrfly @Marc_Meyer Sometimes, tho, different data results is useful. Helps to assess the gaps. #sm93
Great point. RT @Marc_Meyer: Sometimes tools meant to simplify SM, complicate things w/ the imperfect data they bring back. #sm93
@SocialMedBtrfly Actually, me too. B/c we need to evaluate, see if they have appropriate biz application. #sm93
Q2. Impt to triage, use right tools for YOU, your audience. Not to get distracted by shiny new things (hello, Quora). #sm93
@C_Pappas More tools to check out/evaluate. Not necessarily to use. #sm93
Q2. Impt to triage, use right tools for YOU, your audience. Not to get distracted by shiny new things (hello, Quora). #sm93
@C_Pappas More tools to check out/evaluate. Not necessarily to use. #sm93
Q2 Strategy 1st. You need to know your biz goals for engagement. #sm93
Q2 Strategy 1st. You need to know your biz goals for engagement. #sm93
@C_Pappas You can shut off the alerts (in settings), or more then somewhere else on the screne. #sm93
@j_fuji @SocialMedBtrfly Trust AND guidelines. It's why U need SocMed policies. You still need to cede control. cc: @AppleBoxStudios #sm93
@j_fuji @SocialMedBtrfly Trust AND guidelines. It's why U need SocMed policies. You still need to cede control. cc: @AppleBoxStudios #sm93
@AppleBoxStudios It should be everyone's model. Why would you hire someone you DON'T trust (unless you're really cheap). #sm93
@AppleBoxStudios It should be everyone's model. Why would you hire someone you DON'T trust (unless you're really cheap). #sm93
RT @chrissfife: if you empower employees w/ a sense of ownership & a stake in the company, than their social media activities will be productive #sm93
@awsamuel Why is it wrong? A lot of engagement, ntwork building, connects happens informally. These networks count. #sm93
@awsamuel Why is it wrong? A lot of engagement, ntwork building, connects happens informally. These networks count. #sm93
"Online distraction" is a red herring. | It's often used to justify closed policies. #sm93
"Online distraction" is a red herring. | It's often used to justify closed policies. #sm93
@AppleBoxStudios Exactly. Have a good SM policy, and hire people you trust. #sm93
@AppleBoxStudios Exactly. Have a good SM policy, and hire people you trust. #sm93
@C_Pappas Reputation is a good place to focus. How you're representing the brand. #sm93
RT @C_Pappas: If employees are held accountable for reaching their goals and objectives, where they spend their time should not be an issue #sm93
@awsamuel Productive is the key. B/c don't care how "distracted" some is if they get their work done--well. #sm93
Off conference call. On to topic of managing online distractions w/ @awsamuel. #sm93.
My a.m. mtg just became a conf call. Means I can make #sm93 on "coping w/ online distractions." If I don't get too distracted.
@be3d Every Tuesday at noon EST. #sm92
Thanks @AndrewMueller, @neicolec, @moranashley,@ken_rosen, @RobinSchultz @be3d for some great conversation. #sm92
@AndrewMueller Good point. We know HOW to game the system, so we're more "cautious." #sm92
@AndrewMueller Interesting, b/c I find need to filter. Make sure ppl aren't gaming the review system. #sm92
@Marc_Meyer @ken_rosen Speaks to need for "integration." Tech ppl & biz ppl at the table from the start. #sm92
@Marc_Meyer @ken_rosen Speaks to need for "integration." Tech ppl & biz ppl at the table from the start. #sm92
@augieray Ah... thanks. I just focus on the "commerce" part. The "e" is a channel to a goal. #sm92
@augieray RE defining social commerce, can you elaborate? #sm92
Q3: ID your customer's behavior (how they show, where, what types of e-commerce) b/f you build anything. #sm92
Q3: ID your customer's behavior (how they show, where, what types of e-commerce) b/f you build anything. #sm92
@augieray Q3: W/in top 10, network reliability. Not sexy, but can make/break you. cc: @Marc_Meyer #sm92
@augieray Q3: W/in top 10, network reliability. Not sexy, but can make/break you. cc: @Marc_Meyer #sm92
Great point. RT @be3d: Biggest QR challeng: lack of native phone-support in US. 3rd-party apps still required on most popular phones. #sm92
@be3d That's just sad. Poorly trained employees or unsocialized customers? #sm92
@augieray @ken_rosen Agreed, but should retailers continue to do this? #sm92
@be3d That's just sad. Poorly trained employees or unsocialized customers? #sm92
@augieray @ken_rosen Agreed, but should retailers continue to do this? #sm92
@ken_rosen @neicolec We check both b/c the deals are different. They shouldn't be. Changing this+transparency, trust. #sm92
@be3d It's the #sm92 weekly chat around a SocMed topic (http://bit.ly/e4ZBBA). Jump on in.
@Marc_Meyer 1. stop creating special "deals" for in-store or online. It's a big trust issue/problem. #sm92
But "stop differentiating," I mean stop siloing. Seeing these as separate entities. #sm92
Q2. Maybe time to stop differentiating b/w online & in-store. B/c customers are integrating both. #sm92
Q2. Maybe time to stop differentiating b/w online & in-store. B/c customers are integrating both. #sm92
RT @neicolec: Q2. Companies need to make sure they have considered customer service, not just marketing, re: social media. It's the whole picture. #sm92
@Marc_Meyer @ken_rosen Ah, that speed. Absolutely. E-commerce needs to lead, b/c consumers expect it. #sm92
RT @neicolec: Q2. Companies need to make sure they have considered customer service, not just marketing, re: social media. It's the whole picture. #sm92
@Marc_Meyer @ken_rosen Ah, that speed. Absolutely. E-commerce needs to lead, b/c consumers expect it. #sm92
@Marc_Meyer Speed matters, but maybe we also need to train customers (us) to chill too? #sm92
@Marc_Meyer Speed matters, but maybe we also need to train customers (us) to chill too? #sm92
@augieray Measuring offline impact may be trickier, but it's still about biz objectives, moving needle.#sm92
Just popping on (late) to #sm92. Need to catch up.
Just popping on (late) to #sm92. Need to catch up.
Thanks, @JohnFMoore, for hosting. Some great discussion today. #sm88
@dbevarly "Incremental" is key. Which is why #opengov offers opp. to move faster (public to private). #sm88
There was an interesting new study on SocMed use in public sector http://bit.ly/g9q4vb. NASA ranks #1. #sm88
There was an interesting new study on SocMed use in public sector http://bit.ly/g9q4vb. NASA ranks #1. #sm88
@Marc_Meyer The difference isn't tools, tactics. It's end game, b/c govt is public-interest focused only (ideally). #sm88
@JohnFMoore #geosocial is helpful for tracking trends (health, traffic, etc.) and can be an early warning system. #sm88
@digiphile Ideas, Absolutely -- we need both directions. (I was talking more about routine stuff (potholes).) #sm88
@digiphile Ideas, Absolutely -- we need both directions. (I was talking more about routine stuff (potholes).) #sm88
@IdeaGov True. Both esp. from a collab POV. But the bigger challenge is leveraging govt resources, data to act, innovate. #opengov #sm88
@AndrewMueller Both target audiences, and HOW info is presented. Present the data so it's actionable. #sm88
@AndrewMueller Both target audiences, and HOW info is presented. Present the data so it's actionable. #sm88
To me, #opengov isn't about citizens reporting in, it's about expanding govt capability outward. #sm88
Tools is about data collection (stuff coming in). Q there is: What do we want citizens to do? #sm88
A3: Tools for "insiders" or ordinary citizens? We're just starting to approach people where they already hang out (FB, etc.) #sm88
A3: Tools for "insiders" or ordinary citizens? We're just starting to approach people where they already hang out (FB, etc.) #sm88
@digiphile Kundra nails it: accountability, utility (context), & economic opportunity. (http://huff.to/a0y8vI) #sm88
A2: Step 1 is to make data readable (contextual, visualized, etc). More people have context, the better ALL can add value. #sm88
@digiphile Interesting post. If we can use data to fight endemic corruption, would be huge leap forward. #sm88
@digiphile Great point. Govt has cross-discipline data (i.e., disaster & relief)--cos. can then act nimbly. cc: @dbevarly #sm88
@dbevarly Science & industry research, for ex. Putting Dept of Energy data to use to map carbon footprint--seek innov. answers. #sm88
@publicremix I'd argue we don't need a new platform, we need the existing platforms to work for us. #sm88
@publicremix I'd argue we don't need a new platform, we need the existing platforms to work for us. #sm88
Not just online. RT @dbevarly: #opengov and #gov20 are about data and dialog and how we enable interaction around both.#sm88
Lots of smart gov ppl, but govt is a battleship. Slow & clunky. #opengov enables private sector to innovate (faster). #sm88
@AndrewMueller That's true, and the lack of controls were absurd. End result sadly will be more "intelligence" silos. #sm88
Gov 1.0 was digital (access to public info that was previously location-based); Gov 2.0 is about expanding access to info. #sm88
@AndrewMueller That's true, and the lack of controls were absurd. End result sadly will be more "intelligence" silos. #sm88
Gov 1.0 was digital (access to public info that was previously location-based); Gov 2.0 is about expanding access to info. #sm88
Wikileaks isn't about oversharing. It was about poor controls on information that wasn't supposed to be "open." #sm88
@AndrewMueller The definition isn't so impt; the Q is how do we leverage govt know-how, data (and for what end)? #sm88
The mechanism -- transparency, data sharing, etc -- are a means to that end. #sm88
I'd start by saying #opengov is about smart public-private collaboration around problem solving. #sm88
The mechanism -- transparency, data sharing, etc -- are a means to that end. #sm88
Great topic today: Gov 2.0. RT @Marc_Meyer: Less than 20 minutes till todays #socialmedia tweetchat with @johnfmoore #sm88
Me too. RT @MarketingAtom: Awesome chat all. BTW I am hopping over to Future of Marketing: 60 thinkers, 60 sec each, 60 key insights: #sm86
Loved all the smart conversation today on #sm86. Thanks @ckieff for a terrific discussion.
RT @jasonbreed: @ckieff do something unexpected to those with potential. make them advocates before they know they are much like #Rogersmithhotel does #sm86
@ckieff Can't ignore the 90%. A WOW moment (or bad one) can be a tipping point. #sm86
@IpsosVantis You raise great point. Must test, measure effectiveness of brand advocacy activities. #sm86
@jasonbreed I believe so. But #coke was smart enough to let their brand advocates keep control. #sm86
Q3. Give them reasons. The Coke FB page is brilliant b/c it enables the community to be in charge. #sm86
Q3. Give them reasons. The Coke FB page is brilliant b/c it enables the community to be in charge. #sm86
@BeverlyWilshire Value is defined by the customer, not you. So make sure what you think is funny, etc., really is. #sm86
@BeverlyWilshire Value is defined by the customer, not you. So make sure what you think is funny, etc., really is. #sm86
@BeverlyWilshire Generic tweets aren't, but conversation can be. #sm86
@LaurenFino Agree, you can't be everywhere -- but the conversation is fragmented across platforms. Need to know what's being said. #sm86
@LaurenFino It's about monitoring tools, like socialmention, etc. Once you know what, you can ID 1-3 best places to engage. #sm86
@LaurenFino I believe you must monitor all, engage selectively (where it makes most sense). #sm86
@elhoust I agree. Treat them as special, b/c they are. #sm86
RT @ckieff: 1st step in building a relationship is learning where they live- you may find them in FB but they may live on Twttr. #sm86
@ckieff Q2. Say thank you. A first step that never goes wrong. #sm86
What did we do before online made this stuff easier to do? #sm86
What did we do before online made this stuff easier to do? #sm86
@CoryOBrien @jasonbreed This challenge matters b/c applies to detractors as well as to advocates. How do we ID them offline, wow them? #SM86
@jasonbreed I agree, but as a brand I can't find you. So what can I do to identify, encourage you? #sm86
@CoryOBrien I think we're often most passionate offline, in conversations with friends/family. #SM86
Word of mouth doesn't have to be digital. Challenge: harder to ID advocates offline. #sm86
@ckieff Great Q. Yes, but not about size, but influence vis-a-vis your brand. #sm86
Cast a wide "listening" net. It's not just FB and Twitter. It's blogs, video, photos, mashups, etc. #sm86
@ckieff Great Q. Yes, but not about size, but influence vis-a-vis your brand. #sm86
Word of mouth doesn't have to be digital. Challenge: harder to ID advocates offline. #sm86
@CoryOBrien I think we're often most passionate offline, in conversations with friends/family. #SM86
@jasonbreed I agree, but as a brand I can't find you. So what can I do to identify, encourage you? #sm86
Bummed I'm going to mis this. RT @Marc_Meyer: Todays #socialmedia tweetchat -@mackcollier Topic? Driving engagement in SM-How? #sm85
@Marc_Meyer Thanks, Marc. Whatever ppl call themselves, will always be people who truly get it & those who are just good at sales. #sm79
Must sign off, jump on call. Huge thanks to @chrisheuer for hosting. Great convo everyone! #sm79
@chrisheuer True. I absorb knowledge everywhere (including this chat). But eventually you have to dive in. #sm79
Books are good for 101 stuff, idea generation & case studies. Otherwise why would we have them on our shelves? #sm79
Q3. Books can give a foundation. But isn't everything better learned by doing (trial & error) than by books? #sm79
@jasonbreed Great pt about redesigning biz org charts. Social doesn't lend itself to top-down. #sm79
Sorry, had to step away for a few minutes. Seems a lot of good debate on whether & how to break out "social" roles. #sm79
RT @chrissfife: not about the # of categories for Social, it's about Biz goals/objectives & best options to engage/participate in the conversation #sm79
RE Q2, the more you break out, the bigger danger of seeing SM as only tactics. Someone has to see big picture. #sm79
RE Q2, the more you break out, the bigger danger of seeing SM as only tactics. Someone has to see big picture. #sm79
@chrisheuer Aren't you describing business smarts? That's why I think SM is part of marcomm--and comms is a core biz function. #sm79
@chrisheuer As long as we avoid the Douchebag label, we're good. :) Expert implies know everything; pro that you will get answers. #sm79
@KaryD @TomMartin Unqualified ppl get biz in all industries. Key is to understand your value prop & lots of client education. #sm79
@TomMartin @KaryD I never like link b/w "pro" & "paid." It's the work that counts. #sm79
@socialmediaclub I think key is to distinguish the knowledge base of the marcomm pro, not create a silo designation w/in. #sm79
RT @Marc_Meyer: A SM pro is humble enough 2 admit they don't know everything but networked well enough to collaborate w/the right person #sm79
@Rachna2010 Good Q. I don't like "SM pro," b/c I think SM is part of broader marcomm portfolio. #sm79
Cos need to do their homework. Vet for business know-how, not just talking in "fish bowl." #sm79
Great way to put it. RT @jasonbreed: Q1: You need to understand how to add value to the business not just the conversation #sm79
Great way to put it. RT @jasonbreed: Q1: You need to understand how to add value to the business not just the conversation #sm79
If you're just talking "what" not "why," you're not viable as a SM pro. #sm79
@chrisheuer Business experience. I gravitate to people who "get" integrated marcomm & the business environment. #sm79
Thanks to @TeresaBasich @bridgesix @MBerman1 @GetResults @Murrayiz @carlenlea for some great conversation today. #sm78
@carlenlea @murrayiz I know. I was wondering when FDA was going to finally issue new SocMed guidelines. #sm78
@Murrayiz Thank you. I have to keep my eyes open for this. #sm78
@swoodruff Thanks, Steve. Great conversation, learned a lot about the industry's efforts too. #sm78
@Murrayiz Any idea when that guidance doc is coming out? #sm78
@jeremymeyers Seems pharma is testing the waters. Check this out: http://bit.ly/yQZPx (via @swoodruff) #sm78
Awesome. Thx! RT @swoodruff: Best resource (comprehensive) is Dose of Digital's wiki: all pharma SM examples - http://bit.ly/yQZPx #sm78
Awesome. Thx! RT @swoodruff: Best resource (comprehensive) is Dose of Digital's wiki: all pharma SM examples - http://bit.ly/yQZPx #sm78
@swoodruff Good Q. What IS pharma doing in the social space? #sm78
@bridgesix No, that would be dumb. But pharma is all 1-way right now. 2-way means can't (always) be on defensive. #sm78
@swoodruff Be human. Be helpful. Be honest. Find people to speak for you (employees, patients). Loosen control of the message. #sm78
@mzayfert Every co's 1st goal is to make money. It's what else you prioritize that differentiates companies. #sm78
@sharonmostyn @TeresaBasich Pesky trust issue keeps resurfacing. Pharma really needs an "I'm an IBMer" type campaign to humanize. #sm78
BTW, Consumer Reports has a great Web site comparing some common drugs: http://bit.ly/DN1gy | #sm78
Pharm could play big role on educating public on drugs, options. But not if it's just to tout their products. #sm78
@GetResults Agreed, and I'm all for the conversation. Key is protecting health ins viability re. convos about drugs. #sm78
When was the last time a pharma co referred people to a competitor? That's part of engagment, trust. #sm78
@JoeCascio I don't know the regs issue, but it's about control over my own health info. #sm78
@swoodruff ...I want convos about drugs to be with my doctor 1st. #sm78
@swoodruff It's a fine line. Yes, they can engage me, but I think the convo. has to start from consumer POV... #sm78
@swoodruff Until pharma "lets go" of the message, gaining any trust will be difficult. #sm78
RT @swoodruff: @SteveMurthey The "control the message" aspect is a huge problem. Pharma has only done one-way, controlled comms. #sm78
@swoodruff RE Q2, 1 barrier is health privacy. I might be totally creeped out if a drug company tried to talk w/ me directly. #sm78
@carlenlea Challenge is engaging vs. sales. Individuals don't heard about the cos, just the drugs. #sm78
@sharonmostyn Hi Sharon. Good to see you today! #sm78
@swoodruff I think it's generally a bad marketing approach. Industry doesn't have trust yet. #sm78
@bridgesix Humanizing always matters. SocMed opens opp to showcase the people behind "pharma" (researchers, etc.). #sm78
@jasonbreed Great point. But need to be careful not to give false hope (can't get into trials, "human experimenting" fear). #sm78
@swoodruff Promo focus (whether FB or Groupon) might work with OTC, but consumers leery of drug ads already. #sm78
@swoodruff I'd start w/ "long form," like blogging. Where you're not space limited, so you can really reach out to consumers. #sm78
@swoodruff Yes, of course. Q is what channels are best -- and transparency esp. key for industry w/ public trust issues. #sm78
RT @swoodruff: http://twitvid.com/EFZQT - #sm78 #socialmedia Q1 (video) - Should Pharma even be involved?
@swoodruff Love the video version! #sm78
@Marc_Meyer Did you get that blank stare? :) Great topic. Thank you. #sm75
Thanks, @chuckhemann, for hosting. Great conversation, lots to keep thinking about. #sm75.
@Marc_Meyer Did you get that blank stare? :) Great topic. Thank you. #sm75
Who influences me? My network Every day. Ideas, inspiration, advice. #sm75
RT @KellyeCrane: People confuse popularity/numbers with wisdom at their peril. Wise, thought-leaders are often influencing the "influencers" #sm75
@AppleBoxStudios But did they? Lots of ppl w/in the fishbowl stayed away. #sm75
Great point. RT @techguerilla: @chuckhemann I was fine with it, it *was* a measure of influence, just not of influence "quality" #sm75
Of course, FC was about influence too. It's influence in getting ppl to play the game. #sm75
Q4: Fast Company was all about popularity. And ego (pic on cover). #sm75
@Marc_Meyer Good thing I'm not hung up on numbers. :) #sm75
@Marc_Meyer Problem is it didn't reflect it. But, of course, influence doesn't drop b/c one algorithm can't measure it. #sm75
@chuckhemann They are good for benchmarking, but they're just a metric. (not THE metric). #sm75
@kamichat My Klout score has dropped. Am I less influencial, or just less concerned about I'm talking to today? #sm75
RT @chuckhemann: @themaria totally agree. That's why I'm saying you'd want to introduce a human element. #sm75
I'm not fan of influence scoring systems. They're great for IDing echo chamber ppl, but maybe not your right audience. #sm75
RE Q3, is goal to have lots of fawning fans, or are you trying to accomplish something? Bono was popular, then influential. #sm75
@Marc_Meyer Measuring pop. may be #s, buzz; but what's value of influence if you can't get measurable results? #sm75
Can you measuring influence per se, or are you really measuring impacts | outcomes? #sm75
@jodiontheweb Great example. So sometimes you can entertain (popular), but not move the needle. Old Spice? #sm75
@jodiontheweb Great example. So sometimes you can entertain (popular), but not move the needle. Old Spice? #sm75
@ckieff I don't agree. Just saw an influential sports writer/commentator get arrested, and apparently NO ONE liked him. #sm75
@AppleBoxStudios LOL. Or at least make you a very boring person. #sm75
@chuckhemann Equals perceived influence to be sure. Ashton Kutchar has numbers, but is anyone listening to him? #sm75
@chuckhemann Influence may have nothing to do w/ Nos. You could have 10 ppl in your network if they're the right ppl. #sm75.
Q1: If you're popular, I might answer your phone call. If you're influencial, I'll take your call. #sm75
Soup. Salad. #sm75. And it's not about what I'm having for lunch. Unless it's popular. Or influences someone's choices. :)
@randygiusto Agreed. Certainly don't want to leave impression I'm advocating for gatekeepers. :) #sm69
OK, got to sign off. Being pulled in too many directions right now. Thanks, @adamcohen, for a great discussion. #sm69
Agree, but each co must. RT @sierrasez: Ownership of SM continues to evolve; dont think U can specify where w/o knowing co., customers #sm69
@Marc_Meyer @adamcohen Yes! Establishing who "owns" SocMed is essential. Is there a gatekeeper? A department? A more open structure? #sm69
@livepath Agree, SoMe extends reach. And lets you parse elements into niche funnels | audience segments. #sm69
Also much ID where SoMe will reside in your organization. Is it with marketing? Or are you now broadening employee ownership? #sm69
Also much ID where SoMe will reside in your organization. Is it with marketing? Or are you now broadening employee ownership? #sm69
@iMediaMichelle We talk too much about "doing SoMe," but 1st need to ask why? what's goal? How does it amplify/enhance are efforts? #sm69
Great point! RT @primedayton: Avoid weaving SoMe in mkting mix "just b/c" you have skills and tools. May not b right for ur mktg goal #sm69
Q1: Start with biz goals & understanding where you audience is. What are you trying to achieve and what additional channels will help. #sm69
Chicken Soup and SocMed Conversation. Who says Twitter is boring? #sm69
@TheBlackFin @Marc_Meyer The #sm68 transcript, in readable order, is awesome. Now I can catch up on the conversation I missed.
@wvpmc I signed up for when it opens up. I think the Google app dev tool could be a game changerm #sm68
Android is ascending. What impact will the new Google mobile app developer have? #sm68
Android is ascending. What impact will the new Google mobile app developer have? #sm68
Agreed! RT @Marc_Meyer: So the phrase "Ignore at your own peril", could really come into play for Mobile/Social #sm68