Join now with #sm65. I hate to miss another. RT @Marc_Meyer: Todays topic on #socialmedia tweetchat is the convergence of social media & PR.
RT @conniereece At this point, nothing is working/will work, until spill is contained & BP is perceived as concerned w/ nothing else. #sm63
gotta duck out of #sm63 Thanks for the GREAT discussion all. Spill, baby, spill.
I guess what pisses me off most, is the lack of PR crisis mgmt indicates that BP didnt develop a backup plan @ all for such risky rigs #sm63
@danperezfilms I think stopping the oil spill should be their #1 focus. But I do wish they had a good PR crisis plan engaged. #sm63
RT @andrewmueller: The collective "we" certainly can shift brand, in this case shift is determined by the failed crisis response #sm63
RT @andrewmueller: The collective "we" certainly can shift brand, in this case shift is determined by the failed crisis response #sm63
RT @elhoust: @danperezfilms #BP needs to use all resources to fix branding, trust, etc. Its a community crisis, not just BP's. #sm63
@MediaCollective @cmwooll if you think crowdsourcing is BS, are you satisfied with last 48 days of failure as "best we could do" #sm63
@servantofchaos the only way @BPglobalpr would step down is if BP stepped up. Transperancy of effort is not enough. #sm63
How about BP crowdsourcing w/ the best minds to try better containment methods, faster? #sm63
RT @pbarbanes: BP should have a live camera feed on their "war room", eg NASA during a flight op. Don't WAIT for reporter questions. #sm63
Joining late--who's moderating and what's the Q at hand? #sm63
RT @servantofchaos: #sm63 It seems that we love the @BPglobalPR account for all the things that it does and all the things BP does not do
I dont think @bpglobalpr should be shut down. brands belong to consumers, not marketers. Its reverse "Caveat emptor" #sm63
#sm63 I dont think @bpglobalpr should be shut down. brands belong to consumers, not marketers
In 20 min. RT @Marc_Meyer: RT @MediaCollective: Twitter Chat on Social Media & Crisis Mgmt. the BP response http://is.gd/cHm30 #sm63
Those from #SM60 check it out RT @Alltop_Social: Talk Is Cheap: What Does The Facebook Backlash Really Mean? http://bit.ly/ceDtSZ
Now to better tailor the next #SM61 if you all could just send me your credit card info, mailing address, age, photo, & interests... #sm60
Great post RT @jdlasica: But for now, Facebook is the site that really matters, given its astonishing stats: http://bit.ly/aCWGxl #sm60
@ActiveIngreds @JenKaneCo: I see auto generation of a community page for a biz NOT as outlet for mkters but a social search for users #sm60
@ActiveIngreds @JenKaneCo: I see auto generation of a community page for a biz NOT as outlet for mkters but a social search for users #sm60
RT @themaria: There's nothing wrong with mktrs using data created by netwk AS LONG AS the user who created content knows it's public #sm60
RT @ikepigott: QUESTION: Who out there is working on an Exit Strategy for Facebook? #sm60
Well said / RT @McKeenMatt: @CoryOBrien #SM60 I am more concerned about security than privacy. Both have to be examined.
Well said / RT @McKeenMatt: @CoryOBrien #SM60 I am more concerned about security than privacy. Both have to be examined.
#SM60 Q1 I think it represents a shift in the net. Cost: privacy. Payoff: more relevant info. I'm curious how consumers will respond.
#SM60 Q1 I think it represents a shift in the net. Cost: privacy. Payoff: more relevant info. I'm curious how consumers will respond.
RT @AndrewMueller: Social Media Tweetchat #sm60 starts in 5mins, join @jdlasica for a discussion about Facebook, privacy and social media
Agree. A good user exp is comprised of many factors. RT @themaria: For a good story, you need killer user experience #sm58
Yes! RT @ckieff: SM can personalize Cust Svc & remove the corp anonymity.This makes it better esp. w/ poor products #sm58
@themaria People are more likely to provide fdbk if its needed. providiing fdbk can become a way of engaging ambassadors, which is Q3. #sm58
Heck yes. RT @lilGronberg: A3 Teach & learn from your customers - openly. Dev a cust serv story that both of you want to share. #sm58
@themaria I'd settle 4 OK product & responsive cust serv. Inviting & acting on fdbk is just as good as getting it right the 1st time #sm58
Jumps steps in conversion funnel too RT @iMediaMichelle: Empower customers to make ur story their own. stickier& travels farther #sm58
Q3 sometimes its as simple as inviting AND ACTING ON their feedback. Comment on their blogs. Retweet. Improve products based on fdbk #sm58
Trojan horse? RT @techguerilla: @kyleplacy it's not who end seller is, it's how you arrive @ their door. individualize the brand #sm58
RT @themaria: Q2 value of storytelling is increased engagement, more street cred, awareness & emotional cnxn bc it's authentic. #sm58
Thank you! RT @shinng: This chat is one of the best. There are others, here's a list: http://bit.ly/8YuhuE #sm57
@Marc_Meyer #sm57 depends on what role you're hiring. strategy & clientfacing, yes. But some roles id rather a career dedicated to digital.
#sm57 Re: mix of trad & online, pick a mix you can support with testing. For small budgets, sometimes web analytics = best shot at testing.
How am I just now learning about #sm57 et. al? social media lunch chats every week. Take note @DannyBourgeois @erinmiddleton
RT @440social: To think we can influence consumers one channel at a time instead of via an orchestration of ideas...is dillusional #sm57
How am I just now learning about #sm57 et. al? social media lunch chats every week. Take note @DannyBourgeois @erinmiddleton
RT @440social: To think we can influence consumers one channel at a time instead of via an orchestration of ideas...is dillusional #sm57
