This Town's Not Big Enough For The Two of Us: Social Media Marketing (SMM) vs. Traditional Marketing
Just added myself to the http://wefollow.com twitter directory under: #los_angeles_ca #socialmedia #customerservice #scrm #socialnetworking
RT @mjayliebs: RT @wimrampen: We not talking #socialmedia strategy. talking #scrm strategy.. which is totally different ... #scrmsummit |
RT @wimrampen: latest Edelman Trust barometer study http://bit.ly/9liInm #scrmsummit #customerservice #SCRM #socialmedia
RT @mjayliebs: RT @wimrampen: We not talking #socialmedia strategy. talking #scrm strategy.. which is totally different ... #scrmsummit |
how we look at ourselves has changed bcuz of #socialmedia - & thus business must change #scrmsummit #scrm #customerservice
model of business is changing bcuz of #socialmedia #SCRM #SCRMSummit #customerservice
model of business is changing bcuz of #socialmedia #SCRM #SCRMSummit #customerservice
RT @hkotadia: Should CEOs Tweet? http://bit.ly/7sBCsI #CEO #socialmedia #leadership #sCRM #CMO #customerservice #SRM
RT @KathyHerrmann: @drnatalie When are you coming into DC? #SCRM #SRM #customerservice #socialmedia | monday 6PM via Delta
RT @KathyHerrmann: @drnatalie When are you coming into DC? #SCRM #SRM #customerservice #socialmedia | monday 6PM via Delta
@briansolis you might enjoy some of my docs on #socialmedia #customer service and #CRM - wrote ROI model to show it works! #SCRM
If you want to donate to the Haiti Relief fund, go to CNN http://bit.ly/ltX2D #socialmedia is at work changing the world! #SCRM
RT @Zappos_Service: @drnatalie You're swesome! Thank you so much! |thx 2 U - u guys broke the #customerservice #SCRM #socialmedia paradigm
RT @Zappos_Service: @drnatalie You're swesome! Thank you so much! |thx 2 U - u guys broke the #customerservice #SCRM #socialmedia paradigm
@CNNbtk @AndersonCooper http://bit.ly/7ZaTJ5 rescues boy in Haiti #SCRM #customerservice #socialmedia
RT @MarkTamis: @drnatalie #scrm #customerservice #socialmedia | everyone is important. Influencers just have a bigger mega phone
congrats 2 fellow analysts for top rankings on twitter! #SCRM #customerservice #socialmedia #forrester http://bit.ly/4QgKUQ
New blog post: How Lenovo transformed their bizness w/ #SCRM #socialmedia #customerservice http://bit.ly/7TE9wk
New blog post: should co delete tweets from their website? NEW TOOL #SCRM #customerservice #socialmedia http://bit.ly/7poGAZ
RT @waband: Seven Steps to Social CRM Success. #socialCRM #Forrester http://bit.ly/827pXJ #SCRM #customerservice #socialmedia
blog post: New #Forrester Research #Social CRM Goes Mainstream by @waband @drnatalie #SCRM #customerservice #sm41 http://bit.ly/4Gs3mN
RT @JohnFMoore: ..@drnatalie @waband #Forrester #Socialmedia #customerservice #sm41 | #SCRM = both Tech and strategy http://bit.ly/7xFlRa
RT @bladefrog: RT @lithosphere: #Lithium Virtual Summit #vscrm hits @USAToday -events in cyberspace http://bit.ly/5gnZA1 #scrm #socialmedia
New #Forrester Research #Social CRM Goes Mainstream by @waband @drnatalie #SCRM #customerservice #sm41 http://bit.ly/7xFlRa
RT @mjayliebs: @drnatalie if my bags are lost, I want > Community #sm41 (cc @MarkTamis ) | socialmedia data gives u that insight 2 change
RT @mjayliebs: @drnatalie if my bags are lost, I want > Community #sm41 (cc @MarkTamis ) | Ultimately fix root causes of bad CS experiences
RT @MarkTamis: RT @drnatalie @mjayliebs R in CRM has 2 B REAL=relationship. #sm41 | communities w/ SuperUsers create scaling ability
RT @mjayliebs: @drnatalie R in CRM has 2 B REAL=relationship. How would husband/wife/friends feel if we treated them the way CS does? #sm41
RT @mjayliebs: @drnatalie R in CRM has 2 B REAL=relationship. How would husband/wife/friends feel if we treated them the way CS does? #sm41
doing a briefing w/ a field service appt scheduling co. Have U waited 4 hrs 4 a technician- cable, internet? #sm41 #customerservice
RT @techguerilla: @drnatalie We R basically still talking bout Geoffrey Moore's concepts in the 90's? #sm41 | change happens slowly :-(
RT @EECE2: To improve #customerexperience, power up our economy, we need: Pine & Gilmore's The Experience Economy! #sm41 | agreed #SCRM
RT @techguerilla: @drnatalie We R basically still talking bout Geoffrey Moore's concepts in the 90's? #sm41 | change happens slowly :-(
RT @EECE2: To improve #customerexperience, power up our economy, we need: Pine & Gilmore's The Experience Economy! #sm41 | agreed #SCRM
RT @wolfrage: New definition of CS =shared responsibility of marketing, PR, service, prod dev, quality, engineering 2 serve #sm41 | thx
see chapter in bk- http://bit.ly/7jYow1 - free download - C how different CS/CO can be! #SM41 #customerservice #SCRM
RT @wolfrage: @techguerilla Companies C CS / think of depart |old thinking. New thinking: CS is there 2 serve w/ marketing, PR, etc.. #sm41
RT @techguerilla: @mjayliebs not sure how traditional prod dev differs #sm41 | read 5 case studies & Best practices http://bit.ly/5djTaK
New definition of CS =shared responsibility of marketing, PR, service, prod dev, quality, engineering 2 serve #sm41 #customerservice #SCRM
RTNew definition of CS is required - its marketing, PR, service, prod dev, quality, engineering #sm41 #customerservice #SCRM
New definition of CS =shared responsibility of marketing, PR, service, prod dev, quality, engineering 2 serve #sm41 #customerservice #SCRM
RTNew definition of CS is required - its marketing, PR, service, prod dev, quality, engineering #sm41 #customerservice #SCRM
RT @andrewmueller: And a special thanks all you smart folks who made this a great chat (too many to mention by name)! #sm41 | ditto
Jeanne just sent me link 2 FREE 1st chapter BEST OF #customerexperience #customerservice bk #SCRM #sm41 http://bit.ly/7jYow1 DOWNLOAD IT
5 Decisions 2 change #customerservice http://bit.ly/4G8Tzw GOAL: I LOVE YOU MORE THAN MY DOG #SCRM #socialmedia #sm41
RT @TobyDiva: so many smart people on this chat. feel like i am in the midst of a water hose of learnings. #sm41 | #SOCIALMEDIA WORKS!
RT @TobyDiva: so many smart people on this chat. feel like i am in the midst of a water hose of learnings. #sm41 | #SOCIALMEDIA WORKS!
RT @mjayliebs: @drnatalie Yes, but too many ppl feel that they get help quicker if they 'scream' thus feels like a PR game #sm41 | i know!
RT @comcastcares: #SocialMedia = breaking down barriers/ is happening in co #SM41 | C 5 case studies & Best practices http://bit.ly/5djTaK
RT @mjayliebs: @drnatalie Yes, but too many ppl feel that they get help quicker if they 'scream' thus feels like a PR game #sm41 | i know!
RT @andrewmueller @shashib Chance 2 talk w/real customer is an opportunity; most companies/employees dread it! #sm41 | they don't get it
RT @andrewmueller @shashib Chance 2 talk w/real customer is an opportunity; most companies/employees dread it! #sm41 | they don't get it
RT @MarkTamis: RT @mjayliebs: The challenge 2010 is to scale engagement #sm41 | 4 #customerservice #socialmedia scale: use communities
RT @wileyccoyote: Great answer: RT @NewPR: (A3) When complaints go down & customers openly commend u on the same social networks #sm41
RT @wileyccoyote: Great answer: RT @NewPR: (A3) When complaints go down & customers openly commend u on the same social networks #sm41
RT @comcastcares: @techguerilla #CustomerService agents should not B measured by handle time. Poor measurements never work #SM41 | AGREED
RT @wileyccoyote: Great answer: RT @NewPR: (A3) When complaints go down & customers openly commend u on the same social networks #sm41
RT @hshess: YES :Twitter is an escalation tool 4 #customerservice People expect immediate attention. #sm41 (HT @newpr) | case study soon
RT @GuyKawasaki: Darwin Award winners announced http://om.ly/dlsF #SCRM #customerservice #socialmedia
RT @GuyKawasaki: Darwin Award winners announced http://om.ly/dlsF #SCRM #customerservice #socialmedia
Video interview w/ @seanpower on measuring #socialmedia at #w2e #SCRM http://ow.ly/D8jD
#socialmedia allowed customers 2 talk back 2 companies #w2e #SCRM #customerservice (via @monstro )
while #marketing & #PR started most co down #socialmedia path, the ROI is larger in #customerservice #w2e #SCRM (via @monstro )
while #marketing & #PR started most co down #socialmedia path, the ROI is larger in #customerservice #w2e #SCRM (via @monstro )
#socialmedia is frictionless communitcation - vs #customerservice if full of friction hhhmmm #w2e #SCRM (via @monstro )
#socialmedia is frictionless communitcation - vs #customerservice if full of friction hhhmmm #w2e #SCRM (via @monstro )
Where does #socialmedia meet #customerservice ? (via @monstro) #w2e #SCRM
@monstro has a lot of experience - from previous work he and his partners did in #socialmedia #blogs, etc #SCRM #customerservice #w2e
2 begin - instead of think of #socialmedia strategy, think -customer-people-centric- #w2e #SCRM #customerservice (via @missrogue)
the path of influence in #socialmedia isn't always predictable (via @missrogue) #w2e #SCRM #customerservice
Trust is key 2 #socialmedia (via @missrogue)
Join Virtual Social CRM Summit http://ow.ly/B7Ws Nov 11th -CEO Lyle Fong & I will answer your ?s #SCRM #VSCRM #customerservice #socialmedia
maybe the language 4 #customerexperience #customerservice #socialmedia #CRM #SCRM needs 2 be financial? What do U thik? #rnowuc
What language would CXOs recognize how 2 treat customers so they approve budgets for #customerservice #SCRM #socialmedia #CRM ? #rnowuc
RT @TravelSocial: RT @jowyang: @LATimes on Facebook and Small Business http://ow.ly/wU1r #SocialMedia #customerservice #SCRM
#socialmedia is embeddged in the RightNow Customer Experience ALL 8 Steps #rnowuc #SCRM #customerservice
in B2C co sales = ecommerce - ebusiness professionals - now connect #socialmedia communities #rnowuc #SCRM #customerservice
#marketing started leading ~3 yrs ago #socialmedia but co R finding when #customerservice leads, all departments benefit #rnowuc #SCRM
#customerservice #socialmedia communities R multiple purpose- service, innovation, sales, marketing, engineering, product dev #rnowuc
too hard 2 get customer experience consistent w/ all channels + #socialmedia #customerservice #rnowuc - 1 vendor soln maybe the answer
co don't want/need soln from multiple vendors - 1-stop shop for #customerservice and #socialmedia #SCRM #rnowuc
where is the opportunity 4 rightnow 2 #socialmedia? is it w/ co w/o communities or w? #rnowuc #SCRM #customerservice
characteristics of co that get #socialmedia value customers as a bottomline asset #rnowuc #SCRM #customerservice
Greg sees #socialmedia as megaphone 4 customer experiences & necessary 4 business #rnowuc #SCRM #customerservice
United breaks guitars = result $180M negative market change. the power of #socialmedia is REAL #rnowuc #SCRM #customerservice
#socialmedia is embeddged in the RightNow Customer Experience ALL 8 Steps #rnowuc #SCRM #customerservice
in B2C co sales = ecommerce - ebusiness professionals - now connect #socialmedia communities #rnowuc #SCRM #customerservice
#marketing started leading ~3 yrs ago #socialmedia but co R finding when #customerservice leads, all departments benefit #rnowuc #SCRM
#customerservice #socialmedia communities R multiple purpose- service, innovation, sales, marketing, engineering, product dev #rnowuc
too hard 2 get customer experience consistent w/ all channels + #socialmedia #customerservice #rnowuc - 1 vendor soln maybe the answer
co don't want/need soln from multiple vendors - 1-stop shop for #customerservice and #socialmedia #SCRM #rnowuc
where is the opportunity 4 rightnow 2 #socialmedia? is it w/ co w/o communities or w? #rnowuc #SCRM #customerservice
characteristics of co that get #socialmedia value customers as a bottomline asset #rnowuc #SCRM #customerservice
#socialmedia is embeddged in the RightNow Customer Experience ALL 8 Steps #rnowuc #SCRM #customerservice
in B2C co sales = ecommerce - ebusiness professionals - now connect #socialmedia communities #rnowuc #SCRM #customerservice
#marketing started leading ~3 yrs ago #socialmedia but co R finding when #customerservice leads, all departments benefit #rnowuc #SCRM
#customerservice #socialmedia communities R multiple purpose- service, innovation, sales, marketing, engineering, product dev #rnowuc
too hard 2 get customer experience consistent w/ all channels + #socialmedia #customerservice #rnowuc - 1 vendor soln maybe the answer
co don't want/need soln from multiple vendors - 1-stop shop for #customerservice and #socialmedia #SCRM #rnowuc
where is the opportunity 4 rightnow 2 #socialmedia? is it w/ co w/o communities or w? #rnowuc #SCRM #customerservice
characteristics of co that get #socialmedia value customers as a bottomline asset #rnowuc #SCRM #customerservice
Greg sees #socialmedia as megaphone 4 customer experiences & necessary 4 business #rnowuc #SCRM #customerservice
United breaks guitars = result $180M negative market change. the power of #socialmedia is REAL #rnowuc #SCRM #customerservice
Greg sees #socialmedia as megaphone 4 customer experiences & necessary 4 business #rnowuc #SCRM #customerservice
MOST IMPORTANT #socialmedia delivers VOICE OF THE CUSTOMER 2 the co #rnowuc #SCRM #customerservice
MOST IMPORTANT #socialmedia delivers VOICE OF THE CUSTOMER 2 the co #rnowuc #SCRM #customerservice
#socialmedia is the fastest way to transform your co. Bcuz the voice of customer is LIVE, ongoing, authentic #rnowuc #SCRM #customerservice
#socialmedia = Ideas, concepts, requests = evolve your product / service #rnowuc #SCRM #customerservice
the lynch pin of co is #customerservice and #socialmedia exposes the flaws - no where 2 hid #rnowuc #SCRM
NO BIGGER ISSUE IN BUSINESS than HOW CO treat CUSTOMERS + Power of #socialmedia making bad experiences obvious rnowuc #SCRM #customerservice
RT @Lager: #rn09 Nine months of runaround for the poor guy, he used the power of the personal experience. #scrm | power of #socialmedia
RT @guy1067 Twitter = megaphone 4 whats not working 4 customers #scrm #customerservice | disagree: Keep twitter + other #socialmedia
RT @DonPeppers: RT @hkotadia: #SocialMedia @ Fortune 10 Co: Ford’s Scott Monty http://bit.ly/18Dit0 #SCRM #marketing #PR #customerservice
RT @jameskobielus: Speaking #Forrester #BTF09 Forum on #socialmedia #customerservice #SCRM #BAM w/ @drnatalie. Fri Aloha. Book'm Dano
giving a webinar 2 the customer experience council @ Forrester on #socialmedia #customerservice #SCRM & how it transforms everything
RT @SusanAppleHurst: @joannalinberg whacha lookin 4? BTW, follow @drnatalie for #socialmedia research | THANK YOU! 4 shout out! #SCRM #140tc
Old word of mouth- tell 10 people. New world of mouth w/ #socialmedia tell thousands #140tc #SCRM
Biz Stone helped to build other popular #socialmedia services - Xanga Blogger and Odeo #140tc
RT @ekolsky: can you prove it? yes- see my ROI doc... #socialmedia #customerservice #SCRM http://tinyurl.com/kqd3zr
@prem_k good ? -- does #socialmedia affect lost customers, prospects, revenue? YES of course it does #customerservice #SCRM
RT @hkotadia: if #socialmedia empower customers 2 share exp it does does affect - propensity, loyalty, buying, no? #SCRM #customerservice
RT @hkotadia: if #socialmedia empower customers 2 share exp it does does affect - prospensity, loyalty, buying, no? #SCRM #customerservice
RT @ekolsky: If #socialmedia doesn't affect buying, why monitor and respond? #SCRM #customerservice
@ekolsky disagree - CLTV - how valuable a customer is changed by #socialmedia. If they have large influence & say bad things- it hurts
RT @ekolsky: loyalty measures return customers=how much they buy, 4 how long+their #socialmedia influence on others #SCRM #customerservice
great post @cperry248 http://tinyurl.com/ntjafr -But disagree #socialmedia results=Depend where U look. #SCRM #customerservice comment #17
@billhanifin thank you! I wish I had 3 days.. I LOVE all these co that are doing #socialmedia #SCRM #customerservice & their brave souls
@nitinbadjatia nice to meet you also! Its going to be a great opportunity for people to learn about #socialmedia #SCRM #customerservice
. @ComCastCares #Socialmedia #customerservice – KEEP IT SIMPLE. #CRMe09 #SCRM #CRM
. @ComCastCares: PR & marketing both want to own #Socialmedia – should be #customerservice - #CRMe09 #SCRM #CRM
. @waband says: early adopters experiment w/ #Socialmedia apps /but need 2 prove value #CRMe09 #customerservice #SCRM #CRM #FORR
@JohnFMoore thanks for the shout out. I promised U guys case studies... well they are rolling in now! #customerservice #cctr #socialmedia
#customerservice #socialmedia #scrm BP case study Lenovo SM effort- reduce $, inc customer loyalty http://tinyurl.com/rx9cwj
@jesus_hoyos looking forward to Cing U in NYC @ #CRMe09 I speak on Wed Aug 26th 9AM on #customerservice #socialmedia ROI
@bwdumars hi Bert! thanks for joining up today on the webinar! Best Practices of #CustomerService #SocialMedia and the ROI
RT @Gina_BestBuy: Gina! thanks for the shout out! let me know if I can help Great webinar about the ROI #socialmedia #customer support.
talking 2 sapient about #socialmedia #w2e #customerservice #scrm
@tomcanning Hi! U R welcome! glad that U got to hear it and found it useful! #W2E #socialmedia #e20 http://bit.ly/k8hed
@ekolsky got it. Yes. My research is on #w2e #socialmedia #customerservice #cctr communities. #scrm . next? Twitter for customer service
@ekolsky I write research, not advice. I write what people R actually implementing. #CRM had its issues 4 sure. #w2e #scrm #socialmedia
@ekolsky on the Super Users- its dozens of them. u'll see in the upcoming case studies #w2e #customerService #socialmedia #scrm #cctr
does anyone know what the TAM ( total addressable market) for #scrm #socialmedia #customerservice is predicted to be in 2009 & trending...
@socializedweb 100th monkey= cultural innovation like #socialmedia #w2e happens when companies learn by seeing others do/talk about it#scrm
@nickleung thanks for the update on #feedbackjar.com working on making a matrix of #customerservice #socialmedia options #w2e
@socializedweb glad to know there's another person out there thinking about #socialmedia #customerservice we need the 100th monkey! #SCRM
