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jayhawkscot
@jayhawkscot
twitter: @jayhawkscot
#sm tweets: 4
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Critical to have #sm part of understanding of what customers value to develop strategy and plans #sm76
Agree w mjayliebs and rwango customers have moved - cos. want to play in their sandbox #sm76
Chicken and egg with 5M's - no? need to monitor to develop understanding and strategy then back to 5M's #sm76
Adapting organization to deal with social customer a must foundation #sm76