@ShellyKramer : nice stats on companies that have acquired a customer form corporate blogging. Any source? #sm123
@tim_harrap : Hey Tim! Nice to see you #sm107
@tim_harrap : Hey Tim! Nice to see you #sm107
RT @jgombita: RT @brightmatrix @jaybaer I answer the telephone but dont care for e-mail newsletters. #sm107
RT @jgombita: RT @brightmatrix @jaybaer I answer the telephone but dont care for e-mail newsletters. #sm107
@anthonyoflynn : I think that not all businesses have reason to participate.But There is value in monitoring industry,partners #sm107
@shanadouglas : I don't agree that the conversation is for All businesses though. #sm107
@AnthonyOFlynn : I have clients I don't encourage to tweet (for now) - I want them to lurk and monitor only #sm107
@jaybaer : Absolutely, usually, if they are not receptive, they will be blind to the opportunity. #sm107
@AnthonyOFlynn : I have clients I don't encourage to tweet (for now) - I want them to lurk and monitor only #sm107
@jaybaer : Absolutely, usually, if they are not receptive, they will be blind to the opportunity. #sm107
@AnthonyOFlynn : yes,and once again, it depends on your purpose! #sm107
RT @jaybaer: RT @jasonbreed: 8% or not, Twitter is overrated if you dont have a purpose. Highly underrated if you do have a purpose. #sm107
I think if you see Twitter as a giant conversation stream,you're missing out on business opportunities. #sm107
I think if you see Twitter as a giant conversation stream,you're missing out on business opportunities. #sm107
@AnnaLucyT : The same way, conversation is only one piece of the pie. Twitter can fill a purpose for who has a clear objective #sm107
@jaybaer : Even if Twitter is not your immediate audience, it can open new horizons and lead to industry/competitor monitoring #sm107
@pegsta1 : yay! Always amazing to chat with you :) #sm107
@pegsta1 : yay! Always amazing to chat with you :) #sm107
@jaybaer : we usually make a big deal out of something that has relevance to us.Twitter does, we see the value in both biz & personal #sm107
@jaybaer : hello Jay! Happy to be able to participate in today's #sm107
@paulgailey : Hey! nice to see you. #sm107
@jasonbreed : nice, will be there. #sm107
@ambercleveland : thank you for the RT at #sm100. Toujours un plaisir
@elizabethsosnow : it was really great to connect with you over at #sm100 ! thanks for the conversation and @marc_meyer for hosting
+ 1 RT @elizabethsosnow: RT @kilpatrickk: For me, SM/digital learning is like exercise/being healthy - I'm never done! #sm100
@ken_rosen : I was thinking the same in French but couldn't find an equivalent word : Sacred cows - chasse-gardée :) #sm100
@ken_rosen : Love the use of 'sacred cows' - fit the picture :) #usguys #sm100
@ken_rosen : Love the use of 'sacred cows' - fit the picture :) #usguys #sm100
@andrewmueller : Great question Andrew! that's why SM is really forcing us to reexamine the organisation structure,as we know it #Sm100
RT @andrewmueller: So how does Customer Service fit in this convo when they interact in the open through #socialmedia? is ths PR,Adv? #sm100
@andrewmueller : Great question Andrew! that's why SM is really forcing us to reexamine the organisation structure,as we know it #Sm100
A3 : Too many SM programs fall into campaining bc SM is perceived as another Marketing tool, hence push w/ n real engagement #sm100
@ambercleveland : I agree! Customers are stakeholders as well. #sm100
@jgombita : I agree with that. inhouse versus inhouse cc: @andrewmueller #sm100
@jgombita : I agree with that. inhouse versus inhouse cc: @andrewmueller #sm100
@ambercleveland @andrewmueller : Working in collaboration takes will.Some 'pple' have to keep control & it destroys spirit of collab #sm100
AMEN! "@andrewmueller: Why all the squabbling over PR vs advertising, it is an opportunity to transcend silos and collaborate" #sm100
@ambercleveland @andrewmueller : Working in collaboration takes will.Some 'pple' have to keep control & it destroys spirit of collab #sm100
AMEN! "@andrewmueller: Why all the squabbling over PR vs advertising, it is an opportunity to transcend silos and collaborate" #sm100
A2 : SM will give out the best to best defined objectives, no matter if it's for PR, Marketing, or else. #sm100
@elizabethsosnow : I believe in large organisations,key to collaboration comes from leadership and top management enforcing it #sm100
A2 : SM will give out the best to best defined objectives, no matter if it's for PR, Marketing, or else. #sm100
RT @ken_rosen: A1 Both need SM. Both need aligned goals. We just can't forget audience nature. Each EARNS credibility differently #sm100
Hootsuite, lagging! Tweetchat, Lagging...trying tweetgrid - thx @andrewmueller for the reminder #sm100
Hootsuite, lagging! Tweetchat, Lagging...trying tweetgrid - thx @andrewmueller for the reminder #sm100
Social forces us to look at org structure &work less in silos & integrate more funtions to enhance cust experience #sm100 @elizabethsosnow
@elizabethsosnow : A1: I think Marketing should include PR/Advertising for better social opp #sm100
@elizabethsosnow : Hi and nice to connect with you on #sm100
Hello! Happy I can join #sm100
@marc_meyer : Hope Tweetchat doesn't act up today for ##sm100 - Otherwise, I may have to use my old great Hootsuite :)
If you look at the new Edelman report trust is shifting to CEO's...social is last. #sm95 via @Marc_Meyer
RT @jasonbreed: recap of #sm94 is available here http://hashtagsocialmedia.com/event/94 great work @megfowler #sm94
RT @andrewmueller: thanks to moderator @megflower > great job, and hosts @marc_meyer @jasonbreed #sm94
@Sametz @megfowler : It was great to meet and connect with you. this chat was wicked. Thanks. #sm94
RT @andrewmueller: thanks to moderator @megflower > great job, and hosts @marc_meyer @jasonbreed #sm94
@Marc_Meyer : Ah, you can delete but...yes, let's not go there :) #sm94
@megfowler @Marc_Meyer : We have a choice to hit *send* button before freaking out in the open. reasoning can b helpful #sm94
@megfowler: Your response as a comm manager is a professional response, you're representing the brand. #sm94
@themaria @megfowler : youhou...bring on the Russian lady. #sm94
When someone defamate you, take screen shots for further legal reference. I am talking true defamation, not delusional attacks #sm94
@themaria @megfowler : There is no reason to follow up on personal attacks in the open. They drag you down #sm94
@themaria @megfowler : There is no reason to follow up on personal attacks in the open. They drag you down #sm94
@megfowler : Q3 : Respect. We are all entitled to our opinion. Hate in when pple try to shame others bc they think differently #sm94
@SocialMedBtrfly @RussPalmer : Agree. When drawing SLA, it should be with Extremes and difficult cases in mind. #sm94
RT @megfowler: Mom calls it "heaping coals" -- you take the energy out of a complainer by seeing their side and going the extra mile #sm94
@SocialMedBtrfly @RussPalmer : Agree. When drawing SLA, it should be with Extremes and difficult cases in mind. #sm94
RT @megfowler: Mom calls it "heaping coals" -- you take the energy out of a complainer by seeing their side and going the extra mile #sm94
@themaria : that's the way to do it. I find that when some1 says to calm down, it gets worst #sm94
in order to resolve conflicts, you have to be ABLE to help the person complaining. Just Talking won't do it. #sm94
@megfowler @mpace101 : I totally agree. However, many pple can't handle challengers #sm94
Love this! RT @SocialMedBtrfly: Communities are like families - theres always the 1 "difficult" person. Cant kick them out,, can you? #sm94
In an ideal situation, community will be fostered so that when there is conflict, it won't damange it as much.Important to nurture com #sm94
RT @Marc_Meyer: @megfowler I can tell you 1st hand that ejection doesnt always work. ..>>see death threats, harrassment &stalking #sm94
Love this! RT @SocialMedBtrfly: Communities are like families - theres always the 1 "difficult" person. Cant kick them out,, can you? #sm94
@themaria : Hey! long time...topic is Facing conflict on social media #sm94
RT @Marc_Meyer: @megfowler I can tell you 1st hand that ejection doesnt always work. ..>>see death threats, harrassment &stalking #sm94
It allows to put mech to empower staff RT @megfowler: Is it important to hav mechanisms for conflict resolution before it even occurs? #sm94
@megfowler : For sure! it is even more important to revise customer service process to check if they fit the reality of customers #sm94
Regardless of whether they are right, theres always something to learn from them & shld be approached as such v/ @techguerilla #sm94
@megfowler : For sure! it is even more important to revise customer service process to check if they fit the reality of customers #sm94
Regardless of whether they are right, theres always something to learn from them & shld be approached as such v/ @techguerilla #sm94
A customer may not always be right but they should be happy. As a business, sometimes, processes don't fit logic #sm94
@Nixie : First thing would be to not call them Trolls. I agree, they are usually repeat customers that have been scorned @megfowler #sm94
@lizscherer : I agree with you. You can't ignore the trolls. @megfowler #sm94
@Nixie : First thing would be to not call them Trolls. I agree, they are usually repeat customers that have been scorned @megfowler #sm94
@lizscherer : I agree with you. You can't ignore the trolls. @megfowler #sm94
RT @andrewmueller: @GeoffLiving their is no right and wrong but just two sides to a story, the Q is what aligns best with values #sm94
RT @megfowler: @Marc_Meyer @lizscherer excellent -- resolve offline, share positive result online. #sm94
RT @megfowler: @Marc_Meyer @lizscherer excellent -- resolve offline, share positive result online. #sm94
RT @andrewmueller: @GeoffLiving their is no right and wrong but just two sides to a story, the Q is what aligns best with values #sm94
RT @megfowler: RT @carissao: A1: Be honest, be direct, be timely, be human. #sm94 (simple and perfect!) #sm94
Will be at #sm94 today; excited to meet @megfowler that will be talking about Facing Conflict on Social Networks @Marc_Meyer
@andrewmueller : isn't humanity all about cycles? #sm90
Most companies are made of people and the vast majority largely dismiss what they don't comprehend as noise, social is noise for them #sm90
Most companies are made of people and the vast majority largely dismiss what they don't comprehend as noise, social is noise for them #sm90
@amfunderburk1 : great to connect today. Hope to continue discussion on the regular stream :) #sm90
@andrewmueller : Google TV, Apple TV bring in a dedicated audience that will act as your ambassadors and tribe #sm90
@amfunderburk1 : great to connect today. Hope to continue discussion on the regular stream :) #sm90
@andrewmueller : Google TV, Apple TV bring in a dedicated audience that will act as your ambassadors and tribe #sm90
RT @andrewmueller: You have got to make it easy for "infuencers" of target audiences find your relevant video content and recommend it #sm90
smart! RT @paulgailey: @karimacatherine I mean the user generated Lego video content. #sm90 the renactments...endless #sm90
@clayhebert : Nescafé does a great job at story telling - as I mentioned earlier #sm90
RT @amfunderburk1: @PRwannabeUSF I agree, that is lazy. Brands need to be creative and not take the easy route! #sm90
Haul videos are Awsome RT @shellykramer: The teen "haul" vids r also a great example of how smart brands can to reach target audience #sm90
@paulgailey : I have to check out Lego then ! #sm90
Haul videos are Awsome RT @shellykramer: The teen "haul" vids r also a great example of how smart brands can to reach target audience #sm90
@amfunderburk1 : Meant my pleasure #sm90
@amfunderburk1 : in that, brands should follow the lead of musicians who excel in connecting w/ audience also through videos #sm90
@paulgailey : I have to check out Lego then ! #sm90
@amfunderburk1 : My pleasuse #sm90
@amfunderburk1 : in that, brands should follow the lead of musicians who excel in connecting w/ audience also through videos #sm90
@amfunderburk1 : Meant my pleasure #sm90
@andrewmueller : most brands have left the story telling aspect out of branding efforts. In Europe, Nescafé, does a great job #sm90
@amfunderburk1 : in that, brands should follow the lead of musicians who excel in connecting w/ audience also through videos #sm90
@andrewmueller : Old spice had been running sinced february - if I am not mistaken #sm90
@andrewmueller : most brands have left the story telling aspect out of branding efforts. In Europe, Nescafé, does a great job #sm90
@andrewmueller : Old spice had been running sinced february - if I am not mistaken #sm90
@andrewmueller : Music videos are *brands* and they use it extremely well as part of marketing/engagement strategy. #sm90
RT @shellykramer: RT @andrewmueller: And your video must answer the need of the audience, be relevant to their immediate situation #sm90
RT @andrewmueller: Yes honesty >RT @amfunderburk1: Q1a- Obviously being honest and not hiding anything from the viewers. #sm90
@andrewmueller : the brands that use it well are prob the ones integrating it into bigger picture. #oldspice #sm90
RT @shellykramer: RT @andrewmueller: And your video must answer the need of the audience, be relevant to their immediate situation #sm90
@andrewmueller : real people in real situations, YES! it implies knowing your customers and already having a sort of relationship #sm90