Great convo and lots of things to think about - thx for the great chat, all! #sm76
@mjayliebs Gets complicated w/ privacy of info though - how can you balance transparency w/privacy, even inside an org? #sm76
RT @mjayliebs: Transparency is needed until trust is established. Until the "I will do what I said I would do" is clear (agreed) #sm76
A consistent thread seems to be that companies need to be prepared to act on the info before jumping headfirst into #scrm #sm76
@KathyHerrmann Thanks for the shout-out :) #sm76
RT @rwang0: Mgt - this is about bringing CRM processes to life. Melding #scrm to sales, support, marketing, customer exp. #sm76 #5ms #sm76
Checking in for the chat today - great convo so far! #sm76
RT @Marc_Meyer Our noon EST #socialmedia tweetchat topic today? We're going to talk about Social & CRM w/ Altimeter's @rwang0 #sm76
@CelsiusMI nopers, but I am joining #sm76 today if you'll be on.
RT @Marc_Meyer Our noon EST #socialmedia tweetchat topic today? We're going to talk about Social & CRM w/ Altimeter's @rwang0 #sm76
@CelsiusMI nopers, but I am joining #sm76 today if you'll be on.
@tamadear @AppleBoxStudios Agreed. I constantly discover new people through offline interactions - feeds back to online. #sm75
Something I've noticed: for small, tightly-knit groups/markets, influence does seem to correlate w/popularity and respect. #sm75
Q3 - relevance is huge, especially for niche markets/areas. Sometimes it takes just getting in there and observing/participating #sm75
@KaryD Or, as a business, who is influential in your space? What traits do they share? #sm75
A lot of people mention that influence depends on your goals and definition - influencers "look" different to diff. companies #sm75
Agreed RT @jenhale: Popularity is how many people hear what you say. Influence is how many people listen and react. #sm75
Checking in for the chat today - looking forward to it! #sm75
@danperezfilms Hugs back to you! Virtual hug-a-thon! #sm74
@Marc_Meyer @kamichat Agreed - the convo today was stellar - lots of food for thought! #sm74
@danperezfilms That goes for social media as well as other online/offline channels. Sometimes it just takes being human. #sm74
@danperezfilms That goes for social media as well as other online/offline channels. Sometimes it just takes being human. #sm74
Q2: Scale often times depends on the company, the long-term view will be different for each. Plan for that in baby steps. #sm74
@kamichat Agreed. It seems like such a hot topic. I'd rather just do my work well and let my work speak for itself. #sm74
@shelisrael @kamichat Perhaps we're all looking to "meet in the middle"? Take the best of both worlds? Just a thought! #sm74
Woah - I'm loving seeing how the conversation is developing re: reputation/personal brand. #sm74
RT @kanter: I have lots of case studies and examples on this wiki http://cot.ag/9BtbQe #sm73
RT @jsandford: Dont lose sight that with NPOs, the story is at the core. Use the tools that tell that story most effectively. #sm73
@ckieff @ajmunn Great points for ALL involved. Even individuals benefit by taking time to listen before speaking (online and off) #sm73
I'm a HUGE fan of Google Reader - I can keep up with all sorts of content at a glance. #sm73
I'm a HUGE fan of Google Reader - I can keep up with all sorts of content at a glance. #sm73
@BCcat @madalou #sm73 Sweet! I'll check out what youre up to later on this week - <3 the musics!
Q2: Be aware of how your tactics tie to strategies. Diversify your efforts and learn from others! #sm73
Q2: Be aware of how your tactics tie to strategies. Diversify your efforts and learn from others! #sm73
RT @MacheTrevino: #sm73 Time is best used when social media is a tool within a comprehensive strategy, aligned to goals and mission #sm73
RT @MacheTrevino: #sm73 Time is best used when social media is a tool within a comprehensive strategy, aligned to goals and mission #sm73
@BCcat What about using it to network with others that do similar things in diff. areas? #sm73
RT @ajmunn: Sm can help locate those that are interested, tell story so people understand, develop calls to action #sm73
#sm73
@kanter What about reducing operational costs such as direct mail packages, etc? #sm73 #sm73
RT @CoryOBrien: #SM73 Because they are centered around causes, NP's have a natural tendency to become a rally cry on social channels. #sm73
A bit late but Katie here from Radian6 - looks like the chat is well underway! #sm73 #sm73
