RT @pfersht: Don't miss @rwang0 hosting #sm76 today noon ET on Value of #SCRM to the Org http://hashtagsocialmedia.com/blog/
@minxymoggy actually, twitter is still a network. without reciprocity, just not a social network. #sm67 #scrm
Apparently Twitter is not even a social network: http://www.readwriteweb.com/archives/study_twitter_isnt_very_social.php #sm67
@AmberCadabra @KathyHerrmann [wish 2 convince cos abt analysis help] is it because ppl are afraid of analysis paralysis? #sm64
This Town's Not Big Enough For The Two of Us: Social Media Marketing (SMM) vs. Traditional Marketing
@MikeFraietta http://j.mp/d5jfWN this is what has been troubling me since I read it this morning. hence the question #sm53
@MikeFraietta :) yes. how abt 10% increase in home insurance premiums? #sm53
What do you think of sites like http://pleaserobme.com wrt geotagging & location sharing? Whats missing? #sm53 #scrm
What do you think of sites like http://pleaserobme.com wrt geotagging & location sharing? Whats missing? #sm53 #scrm
Ok, any considered that sharing location info can increase ur home insurance premium by 10%? http://j.mp/d5jfWN #sm53
@jaybaer So what is social CRM anyway? In your views? How is it diff from Social Media Marketing? cc @kenburbary @ambercadabra #sm53 #scrm
am moderating - [Webcast] 3/3 How Virtual Events and Online Communities drive great ROI. http://bit.ly/bvKK89 #socialmedia #wom #scrm
My latest: In search of a maturity model for Social CRM / Social Business : http://ff.im/-ebG3p #scrm #socialmedia #e20
My latest: In search of a maturity model for Social CRM / Social Business : http://ff.im/-ebG3p #scrm #socialmedia #e20
My latest: In search of a maturity model for Social CRM / Social Business : http://ff.im/-ebG3p #scrm #socialmedia #e20
RT @drnatalie: New #Forrester Research #Social CRM Goes Mainstream by @waband @drnatalie #SCRM #customerservice #sm41 http://bit.ly/7xFlRa
@jasonbreed yes, #scrm should help you either make or save money #socialmedia
@aaronstrout @andrewmueller #socialmedia yes, #scrm is not a closing tool/platform
#socialmedia #scrm Responding to the conversations: http://bit.ly/OH41v
#socialmedia #scrm Responding to the conversations: http://bit.ly/OH41v
#socialmedia Is #scrm about automated relationship building? http://bit.ly/4FN7Gs
#socialmedia Is #scrm about automated relationship building? http://bit.ly/4FN7Gs
#socialmedia Some high level thoughts on ETL of Social & CRM data in #scrm: http://bit.ly/27eqCG
#socialmedia Some high level thoughts on ETL of Social & CRM data in #scrm: http://bit.ly/27eqCG
#socialmedia but why focus only on sales force & data in #scrm? what about customers & their communities? how do you engage them?
#socialmedia but why focus only on sales force & data in #scrm? what about customers & their communities? how do you engage them?
@jasonbreed #socialmedia capture everything in #scrm is a sure fire way to commit hara kiri! choose based on business goals & drivers.
@TomMartin @aaronstrout #scrm or CRM is tools last but is important. but folks think, heres a tool, vendor says w/ ROI, buy it #socialmedia
@andrewmueller @shinng not with minimal management, #scrm in fact needs more, if u look @ mgmt as organizing #socialmedia
@shinng yes, what I told @marksylvester was organizing not controlling #scrm #socialmedia
@TomMartin @aaronstrout unfortunately org &/or performance metrics drives sales force to be more cheeky #socialmedia #scrm
@AaronStrout no cold calls or cold pokes either ;) #scrm #socialmedia
♺ @Marc_Meyer: I think true social crm should be invisible for the vendor and transparent to the customer #socialmedia #scrm
@marksylvester think of management in #scrm as organizing & operationalizing data & NOT controlling relationship/customer #socialmedia
adding social allows sales to know their customers in a more social way. But not sounding cheeky is individual aptitude #socialmedia #scrm
some good starting points for #scrm: http://j.mp/scrmdef http://j.mp/scrmopts http://j.mp/scrmown #socialmedia
@AaronStrout @The_Real_Atom as for how social makes CRM better, there are many ways. 140 chars limit me :( #socialmedia #scrm
@aaronstrout IMHO, Social makes CRM better only if it was good to start with. If it was bad, it only gets worse. #socialmedia #scrm
@aaronstrout IMHO, Social makes CRM better only if it was good to start with. If it was bad, it only gets worse. #socialmedia #scrm
♺ @kitson: Huh. @Techrigy has a product called "Freemium"? Does that mean it's trademarked? Ran a search + came up empty. #socialmedia #scrm
♺ @sm63: http://uurl.in/ipodspeak FYI #socialmedia SMM
RT @kitson: @CRM's #SocialMedia Maturity Model: Information Wants to Find You, @sageCRMsolution's Larry Ritter http://sn.im/303030-0612
@ekolsky and the #socialmedia folks coming from the mktg agencies/PR side of things add to the complications! :( #scrm
@ekolsky exactly Esteban! No one actually sure abt the unforseen implications of #socialmedia on #crm ... #scrm is a study group IMHO :)
@russhatfield @GrahamHill wud a panopticon make u omniscient? is #socialmedia one?
Whoa! Legal Biz on #socialmedia - http://bit.ly/gm0uv
@mjayliebs @brentleary it cud happen that #smb does not need to focus on #scrm / #socialmedia as their customers r not online yet!
@cbensen mine is. but thats only a statistic of 1 data point. is there any better study? #socialmedia
