@techguerilla you can see the entire #sm74 chat history here: http://bit.ly/dhVTMU
During a crisis, turn off autoposts, delay unrelated press releases. Stay on message, especially when customers are hurting #sm74
Also, during a crisis limit nonessential chatter. It's not the time for promos, jokes or other distractions #sm74
Of equal importance in a crisis belonging to a competitor is resisting the impulse to take advantage - just makes the crisis yours #sm74
@kamichat crises are best handled promptly, transparently and humbly. No "spin" - that fuels fire. #sm74
See @RowFeeder in action with the #sm74 discussion shared by @KamiChat: http://bit.ly/dhVTMU
See @RowFeeder in action with the #sm74 discussion shared by @KamiChat: http://bit.ly/dhVTMU
Yep, @kamichat, I'll be watching the #sm74 conversation via the @RowFeeder GDoc sheet you set up: http://bit.ly/dhVTMU
