@danperezfilms I think all the crap comes because customer service is outsourced to people who have no vested interest in the company #sm105
@danperezfilms Not saying that sm will make it better:) Just saying that "good" may not be enough-50% maybe good for someone but... #sm105
@danperezfilms @megfowler "good" for one may not be so "good" for other - you need to adapt according to the person on the other side #sm105
@danperezfilms @megfowler How do you define "good" customer service? #sm105
RT @markkrupinski: @megfowler Id teach them consistency, adaptation, and how to speak "human" not corporate speak #sm105
@megfowler @danperezfilms @bianalog If it is filterless you can always ignore people who don't match your (company's) interest #sm105
@megfowler Isn't this cyberbullying? :-))) cc: @JohnLutter #sm105
@megfowler I think honesty and friendliness will make everybody successful online and offline. #sm105
@megfowler Online is easier because people on the other side may not know you (also dangerous though) #sm105
Second that...RT @AndreaHardaway: RT @Marc_Meyer: Twitters brevity has increased my clarity #sm105
@megfowler Interesting topic. Hope I will be able to add to it #sm105
@megfowler So far I am hobbyist:) #sm105
Good morning everyone! What is the talk about today? #sm105
Good morning everyone at #sm100
Good morning everyone at #sm100
Good morning everybody! Sorry for being late :( What is the topic today? #sm95
Good morning everybody! Sorry for being late :( What is the topic today? #sm95
Wasn't able to participate too much in the chat because other distractions :( Hope to be better next time. See ya all #sm86
RT @ckieff: @jgombita Yes transparency helps a great deal with advocates. #sm86
@sharonmostyn Even with good reason it is not sure I will join your community or will be active participant #sm86
RT @sharonmostyn: @neicolec As a consumer, if you want me to come to your community then youd better give me a good reason to do so. #sm86
@marketingatom Ha, apparently Internet Explorer cannot render it :) Chrome is doing it fine - consider it user (or technology;)) err #sm86
@marketingatom Tried to access their web site but I am not sure that I know where to click to use it. Isn't it flowtown.com? #sm86
@marketingatom What exactly is Flowtown?
#sm86
@marketingatom What exactly is Flowtown?
#sm86
@marketingatom Tried to access their web site but I am not sure that I know where to click to use it. Isn't it flowtown.com? #sm86
@marketingatom Ha, apparently Internet Explorer cannot render it :) Chrome is doing it fine - consider it user (or technology;)) err #sm86
@swoodruff What are we talking about today? #sm78
Good morning to everybody at #sm78
@nealkrause However I meet quite often marketers who don't pay attention and continue with the old practices #sm77
@nealkrause I generalized too much:) but you get my point... of course there are such marketers #sm77
@SMSJOE Listening is hard if one spends whole live in TV advertising :) #sm77
RT @hankwasiak:Social Media agency is a bad idea.Soclal media marketing should be embedded into the fabric and work flow of the agency #sm77
Good morning everybody! What is the talk about today? #sm77
@jgombita I think #sm75 was the same as #smchat but they decided to add the numbering to avoid spam
@jgombita I don't have good answer here? @chuckhemann - do you know how #sm75 is different than #smmeasure?
@themaria I like the "pay-n-spray" term - sounds funny :) #sm75
@StephanieSAM @ckieff True - reach and popularity are different - one can have wide reach but be not very popular #sm75
RT @themaria: @ckieff the whole point of social media is so that you can target & make meaningful connections. Not pay-n-spray #sm75
@themaria RT'd by popular people amplifies your reach-their followers who match your audience will be interested but not everybody #sm75
Agree! RT @themaria: @toddysm thats why you need to define your goal first. That will drive your definition of action. #sm75
@themaria How do you measure the action? Making a sale? Getting a call? Download? #sm75
@ckieff @StephanieSAM reach and populatity are different - right? followers=reach but how you define popularity? #sm75
@ckieff @StephanieSAM I think @themaria has it right-followers is reach... readers though is questionable whether is popularity or rea #sm75
@StephanieSAM Hmmm... I will disagree - I think followers/readers means popularity but not influence #sm75
RT @jodiontheweb: RT @jenhale: Popularity is how many people hear what you say. Influence is how many people listen and react. #sm75
Good morning everyone #sm75
@kamichat Thank you! It will get in the 80s today but it is nice and sunny right now #sm74
Nice chatting with you but kids and nanny got locked out of the house and need to let them in. See you next time! #sm74
Nice chatting with you but kids and nanny got locked out of the house and need to let them in. See you next time! #sm74
@danperezfilms :D Forgetting the moms everybody in the world can have brand that appeals to certain amount of people (not you and me) #sm74
RT @kamichat: @frankeliason The question was how will @comcastcares go on without you. Yeah Frank, did they lose some steam after you? #SM74
@frankeliason Hey Frank - how are you? We are talking about you :) #SM74
RT @kamichat RT @AndrewJDavison: Q2: Listen to your audience, as you grow theyll want more, be open and grow how they want #sm74
@danperezfilms There will always be people who think that you don't suck - "everyone" is quite relative - you need target audience #sm74
@primedayton It doens't matter for as long as you work for the same company forever #sm74
RT @Hof66: RT @TomMartin: Think u personal brand is what u think of u. Your reputation is what others think of you. #sm74
@TomMartin True #sm74
@kamichat With selling I mean either consulting, selling product or services - I don't think only companies have brands #sm74
@kamichat With selling I mean either consulting, selling product or services - I don't think only companies have brands #sm74
@kamichat That makes sense - you build reputation with what you do; I think the brand comes when you start selling (cont.) #sm74
@kamichat Can you clarify what you mean with "we don't own the personal brand"? #sm74
@Marc_Meyer Yes, I got that - the thing is that I had to do some calc to get to the number :) are #sm74 and #socialmedia the same chats?
@Marc_Meyer Yes, I got that - the thing is that I had to do some calc to get to the number :) are #sm74 and #socialmedia the same chats?
@kamichat I am new here and have random question - why do you change the number every week? hard to keep track :) #sm74 #socialmedia
RT @kamichat: I am just about to start the #sm74 #socialmedia chat on Reputation vs. Personal Branding. Hope you all can join in - Good mrng
RT @JohnFMoore: Sales of Android handsets surpass iPhone sales during first quarter of 2010: http://cot.ag/99eZqd #sm68 wow!
RT @JohnFMoore: Sales of Android handsets surpass iPhone sales during first quarter of 2010: http://cot.ag/99eZqd #sm68 wow!
